Assistant Group Supervisor

2 weeks ago

Laurel, United States Johns Hopkins Applied Physics Laboratory (APL) Careers Full time
Description

Are you passionate about Information Technology and securing the technological infrastructure of an organization to DoD standards?

 Do you look for opportunities to mentor and support staff to success? Are you eager to have an impact on the standard of excellence of an organization?

 If so, we are looking for someone like you to join our team at APL 

We are seeking an Assistant Group Supervisor to assist in providing leadership, vision, and strategic guidance to 50+ Classified Enterprise Operations Support (ICS) staff within the Information Technology Services Department (ITSD). ICS is responsible for managing the enterprise IT services, information security, and infrastructure across APL's classified enterprise networks.

As the Assistant Group Supervisor of Classified Enterprise Operations Support, you will... 

  • Primarily be responsible to work with group management to lead and mentor 50+ highly-technical professionals delivering IT services and security compliance on IC and DoD classified enterprise networks. Help develop strategy, provide direction, maintain budget, and implement plans to meet the ICS group and department objectives. Build strong and effective working relationships with leadership across APL to improve/maintain positive customer satisfaction.
  • Provide leadership to section supervisors regarding all aspects of managing their staff, including recruiting, on-boarding, retention, tasking, coaching and career counseling, as well as salary and performance management.
  • Assist in managing enterprise technical services to maintain maximum up time on all enterprise service offerings across multiple networks.
  • Assist in implementing security compliance through Risk Management Framework (RMF) requirements to ensure internal and government compliance at all time.
  • Work closely with the Group Supervisor to design, develop, and implement group wide initiatives focused on increasing operations efficiencies and building a more collaborative, innovative work environment with a strong team culture. Assist with Group’s budget to ensure spending is within targets while managing workload and coverage.

Qualifications

You meet our minimum qualifications if you have...

  • Bachelor's degree in Information Systems or related field, or equivalent years of professional IT work experience.
  • At least 10+ years of IT Operations and Service Delivery experience or related field with at least 5+ of the years in a leadership role leading a highly technical cross functional IT team of 10+ staff, preferably of classified networks and systems.
  • At least 5 years of recent experience working in DoD classified environments, with a strong working knowledge of the National Industrial Security Program Operating Manual (NISPOM), Risk Management Framework (RMF), and the Defense Counterintelligence and Security Agency (DCSA) inspection processes, Information Assurance Vulnerability Management (IAVM) and policy requirements.
  • Proven track record of successfully passing DoD and other government agency inspections.
  • Demonstrated skills in: leadership, strategic thinking, hiring, team and culture building, coaching, performance management and complex problem solving.
  • Are self-motivated with exceptional teamwork and interpersonal skills, possessing the ability to establish relationships and effectively communicate in both written and verbal formats with all levels of staff.
  • A current DoD 8570 IAM Level II Certification or the ability to obtain within 6 months of hire.
  • An active Secret security clearance and have the ability to meet the requirements for obtaining a Top Secret//SCI level security clearance.
  • A willingness and ability to work primarily onsite, occasional weekends and after hours work to handle and/or complete critical project/work-related business needs.

You go above and beyond our minimum qualifications if you...

  • Possess a Master's degree in Information Systems, or related field.
  • Have advanced experience with Network Management, System Administration, Help Desk management, or Information Security.
  • Have experience as a direct supervisor or Project Manager within a matrixed environment leading IT effort involving at least 15 people.
  • Have experience with ITIL, Service Management, and Operations Management.

Why work at APL?

The Johns Hopkins University Applied Physics Laboratory (APL) brings world-class expertise to our nation's most critical defense, security, space, and science challenges. While we are dedicated to solving complex challenges and pioneering new technologies, what makes us truly outstanding is our culture. We offer a vibrant, welcoming atmosphere where you can bring your authentic self to work, continue to grow, and build strong connections with inspiring teammates.

At APL, we celebrate our differences and encourage creativity and bold, new ideas. Our employees enjoy generous benefits, including a robust education assistance program, unparalleled retirement contributions, and a healthy work/life balance. APL's campus is located in the Baltimore-Washington metro area. Learn more about our career opportunities at www.jhuapl.edu/careers.

About Us

APL is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, physical or mental disability, genetic information, veteran status, occupation, marital or familial status, political opinion, personal appearance, or any other characteristic protected by applicable law.

APL is committed to promoting an innovative environment that embraces diversity, encourages creativity, and supports inclusion of new ideas. In doing so, we are committed to providing reasonable accommodation to individuals of all abilities, including those with disabilities. If you require a reasonable accommodation to participate in any part of the hiring process, please contact Accommodations@jhuapl.edu. Only by ensuring that everyone’s voice is heard are we empowered to be bold, do great things, and make the world a better place.

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