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Customer Service Associate

4 months ago

Dallas, United States TIB-The Independent BankersBank, N.A. Full time
MAJOR DUTIES/ACCOUNTABILITIES

  • Answers incoming calls from cardholders and responds to service inquiries or requests.
  • Places outbound calls to cardholders as needed to resolve inquires or service requests.
  • Processes cardholder requests received by written or electronic correspondence.
  • Partners with the bank support team to resolve cardholder support inquiries received from partner banks on behalf of their customers.
  • Utilizes knowledge of card processing platforms and internal applications to trouble-shoot and resolve cardholder support inquiries in a timely manner.
  • Assists cardholders with establishing online account access and provides ongoing support.
  • Serves as the cardholders' initial point of contact for payment or statement research requests.
  • Serves as the cardholders' initial point of contact for transaction research and reporting cards as lost/stolen.
  • Complies with all banking laws and regulations, and maintains the confidentiality of bank and customer information.
REQUIREMENTS/DESIRED QUALIFICATIONS

Required
  • High school diploma or equivalent
  • Basic accounting experience
  • Good oral and written communication skills
  • Good telephone customer service skills
  • Ability to thrive in a team environment
  • Ability to remain flexible and adapt quickly, as needed
  • 10-key by touch
  • Software: Microsoft Office (Word, Excel, and PowerPoint); FDR
Preferred
  • 1 year of bankcard/customer service experience in a call center environment


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)