Customer Service 19 Hour

6 days ago

Rolling Prairie, United States La Porte County Public Library Full time
Job Title: Customer Service

Classification: Clerical

Location: All

Reports To: Circulation Supervisor

Position Type: Non-Exempt

Grade: I

JOB PURPOSE

Uses the Library's Customer Service Standards to create positive customer interactions and experiences on a daily basis.

ESSENTIAL RESPONSIBILITIES
  • Applies LPCPL's customer service standards (courtesy, professionalism, attitude, safety, quality)
  • Provides high quality customer service (answers customer questions, helps customers find library materials)
  • Assists customers with use of public computers, personal devices, and basic office equipment
  • Promotes library classes, events, and services to customers
  • Handles materials (checks materials in and out; empties book returns; processes requested items; inspects, shelves & shifts materials; maintains orderly shelves)
  • Maintains customer accounts (sets up new customer accounts, makes changes to customer information, and reconciles customer accounts)
  • Operates a point-of-sale system and cash handling (counts, collects, and records cash and credit transactions)
  • Creates a safe and clean environment for customers and staff
  • Applies Code of Conduct policy consistently with all customers
  • Abides by established policies and procedures
Requirements

POSITION REQUIREMENTS
  • You have a high school diploma or equivalent and specialized training applicable to position
  • You have previously worked in customer service for one year
  • You are comfortable and confident working in an environment with a variety of hardware devices and software products, and willingness to learn new technologies
  • You have cash handling experience using a cash drawer, register, and credit card machine
  • You welcome working with all people from your community
  • You are positive, adaptable, and forward thinking
  • You display appropriate demeanor at all times; this includes dress, body language, and facial expressions
  • You can organize materials alphabetically and numerically
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
  • Office environment; exposure to materials returned in unfavorable conditions, occasional exposure to outside weather conditions
  • Mobility: Frequently lifts and carries 10 pounds; occasionally pushes/pulls up to 50 pounds using cart; frequently sits, stands, kneels, squats, bends, twists, grasps, and reaches above shoulders to move materials
  • Vision abilities include: close, distance, color, peripheral vision, and depth perception
  • Must be able to respond to fire alarms, warning sirens, and phone pages

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