Restaurant Server

1 month ago

Saratoga Springs, United States Hay Creek Hotels Full time
Job Description
The Brookmere Hotel and Regent Restaurant & Bar, opening in December 2024, is actively searching for creative, fast-paced, and professional Servers to join our team

The Brookmere Hotel and Regent Restaurant & Bar, managed by Hay Creek Hotels, is a major development project in Saratoga Springs, New York, situated just a mile from the Saratoga Racetrack and abutting Saratoga National Golf Course. The 10-acre site formerly known as Longfellows Hotel, Restaurant, and Conference Center will be raised and built upon, creating a home for the new 88-room upper-upscale hotel, full-service restaurant and bar with seasonal outdoor porch, spa, banquet facility with 6,000 sq.ft. of meeting and event space, and private access to Lake Lonely. Bonacio Construction leads the development, partnering with Hay Creek Hotels as managing partners. The property is currently projected to open in December 2024.

Essential Functions:
  • Greet, direct, seat, and take all orders of food and beverage guests.
  • Serve guests in accordance with company standards.
  • Impart to the customer warmth and graciousness, much as you would give a guest in your own home.
  • Inquire throughout the course of the meal if the food, service, and dining atmosphere are to his/her satisfaction.
  • Be thoroughly familiar with menu items and related materials.
  • Clean and maintain all working areas and equipment.
  • Complete designated side work efficiently and thoroughly.
  • Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor.
  • To prepare and present bills to customers for payment using the point of sales system (POS).
  • Obtain settlement from customers, either cash, credit or room charge, and settle bills using the POS system.
  • Practice guest safety and ensure correct billing to room when processing room charges.
  • Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift.
  • Reconciliation cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.
  • Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
  • Understand and communicate daily specials and specialty menus to guests.
  • Deliver food consistent with expectations of proper timing of food courses.
  • Assist team members as needed to promote a positive teamwork environment.
  • Practice conscious knowledge of food allergies and safety, communicate effectively to guests with allergies.
Experience and Skills
Required Experience:
  • High School diploma or equivalent
  • Must feel comfortable with technology. Working knowledge of a Point of Sale system preferred
  • 1 year serving experience in a high-volume restaurant, fine dining preferred.
  • Alcohol service training certificate a plus (will train if needed).
  • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude
  • Ability to operate smoothly under pressure and stress
  • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
Job Benefits
Benefits:
  • Hay Creek offers an extensive benefit and incentive package, including;
  • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness*
  • Competitive Salary/Wages
  • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave*
  • Standard Annual Performance/Salary Reviews
  • Merit and Cost of Living Adjustments
  • Complimentary Meals Daily
  • Free Parking
  • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
  • Discounts at specific property partners (NEIRA, Historic Hotels of America)
  • 50% Discount when Dining at any HCH Property
  • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
  • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
  • Supportive, open-door policy work environment
  • Work Culture that is fun, energetic and motivating
  • Employee Recognition Program - 'Delight and Surprise Dollars'
  • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs

*for benefit eligible employees

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