Customer Service Representative
4 weeks ago
Medical Customer Service Representative We are looking for a dedicated and detail oriented Medical Customer Service Representative. This role requires exceptional communication skills and the ability to work effectively in a fast-paced, high-volume call center environment, particularly within the healthcare industry. As a contract to permanent position, this opportunity offers the potential for long-term placement based on performance. Responsibilities: Respond promptly and courteously to customer inquiries regarding medical benefits, eligibility, claims, and provider information. Assist customers in resolving pre-authorization requests for medical treatments and provide accurate information about outstanding payments. Document interactions and track call details using internal systems to ensure proper record-keeping. Stay informed about company policies and updates to healthcare plans to provide accurate and current information to customers. Handle complaints, troubleshoot issues, and escalate complex cases to supervisors when necessary. Deliver high-quality service by adhering to scripts and guidelines while maintaining a friendly and detail oriented demeanor. Educate customers about network providers and guide them through available options. Collaborate with team members to improve processes and ensure customer satisfaction. Comply with HIPAA regulations and follow standard precautions for personal protective equipment when required. Requirements: Strong background in call center operations, especially in healthcare-related settings. Familiarity with medical terminology, diagnosis codes, and insurance protocols. Excellent verbal and written communication skills with an ability to handle challenging situations calmly and effectively. Proficient in computer systems and Microsoft Outlook with a fast typing speed. Demonstrated ability to think critically, make sound judgments, and manage stress in high-pressure environments. Availability to work flexible shifts, including evenings, weekends, and holidays. Associate's Degree preferred; alternatively, 1-3 years of healthcare customer service experience in a call center setting is acceptable. Previous experience as a Customer Service Specialist or equivalent role is required.
-
Customer Service Representative
2 weeks ago
Troy, United States Troy University Full timeThe Customer Service Representative position is responsible for assisting customers (primarily TROY students and parents) by answering incoming phone calls regarding financial aid, admissions, student account services, enrollment management, and othe Customer Service Representative, Customer Service, Representative, Retail, Education
-
Customer Service Representative
4 weeks ago
Troy, United States Kelly Services, Inc. Full timeKelly Services, Inc. - JobID: 5414EAB6CF03426BB1973009DED9DE55 [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...
-
Customer Service Representative
3 weeks ago
Troy, United States Kelly Services, Inc. Full timeKelly Services, Inc. - JobID: 6C0AD1AF63A64E3584178AA60BFAC2C6 [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...
-
Customer Service Representative
1 week ago
Troy, Michigan, United States Circle K Full timeStore : 536 Edwardsville Rd, Troy, Illinois Shift AvailabilityWeekends OnlyJob TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...
-
Customer Service Representative
4 weeks ago
Troy, United States U-Haul Full timeLocation: 1250 W Maple Rd, Troy, Michigan 48084 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companyu2019s exceptional...
-
Hybrid Customer Service Representative
3 weeks ago
Troy, United States TIBCO Software Full timeOne of the nations largest money management firms is looking for motivated Customer Service Representative's in your area. As a Customer Service Representative you will act as the main point of contact between the company and the client, and you must Customer Service Representative, Customer Service, Representative, Technology, Retail, Training, Application
-
Customer Service Representative
7 days ago
Troy, Michigan, United States Planet Fitness Full timeJob Details Job Location: Troy, MI 48084 Salary Range: $13.50 Hourly Job Shift: PT: 6a-2pWe are seeking a Customer Service Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free"...
-
Customer Service Representative
5 days ago
Troy, MI, United States U-Haul Full timeLocation: 1250 W Maple Rd, Troy, Michigan 48084 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...
-
Customer Service Representative
1 week ago
Troy, MI, United States U-Haul Full timeLocation: 1250 W Maple Rd, Troy, Michigan 48084 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...
-
Customer Service Representative
2 weeks ago
Troy, MI, United States U-Haul Full timeLocation: 1250 W Maple Rd, Troy, Michigan 48084 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...
