Customer Relations Program Analyst I
4 weeks ago
- Implementation Support and Solution Evaluation:
- Reviews the solution design to ensure it fulfills all requirements.
- Identifies opportunities to meet additional business needs within scope of the project.
- Participates in the testing and monitoring of system or process changes and supports the implementation efforts by providing content knowledge as needed.
- Conducts traceability to ensure requirements are tested accurately and completely.
- Manages and coordinates requirements changes and ensures appropriate stakeholders are involved in all decisions about change.
- Leads user acceptance testing efforts to ensure implementation meets the needs of the business end users.
- Participates in the final implementation efforts to help ensure the business is prepared to embrace changes.
- Requirements Elicitation and Deliverables:
- Conducts requirements elicitation activities to understand and document the business needs, vision, requirements, and experiences of different stakeholders.
- Synthesizes, organizes, and analyzes the information gathered and produce business analysis deliverables that conform to HMSA standards.
- Reviews and validates requirements and their priority with the Business Owner and/or stakeholders.
- Ensures that all impacts, problems, and necessary actions are documented and understood by all parties.
- Scope Definition and Project Coordination: Identifies stakeholders needed for addressing the business problem/opportunity and leads the project team to deliver a solution that will fulfill the primary business objectives. Uses effective meeting facilitation, project management support, and business analysis skills, the Analyst:
- Communicates and builds consensus around the primary business objectives.
- Defines and agrees upon a solution approach to help stakeholders understand their contribution to the project.
- Produces required/standard project documentation such as Business Requirements Document or business as usual (BAU) documents.
- May develop project milestones, negotiate project timeframes, monitor progress, and keep stakeholders updated on project status.
- Business Problem Identification and Strategy Planning:
- Identifies and analyzes business problems, opportunities, or trends through the collection and analysis of data. Applies a whole-company perspective to determine root causes of the problem from within and outside the department and identifies implications to other areas of the organization.
- Works with appropriate management and leadership to understand the primary business objectives. Applies a long-term view which takes into consideration multiple perspectives and future implications to facilitate strategic planning sessions and help identify potential business solutions. Provides recommendations on the best course of action.
- Attend training as needed or assigned
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
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Customer Relations Program Analyst I
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