Hotel Guest Service Representative
4 weeks ago
**Benefits:**
* **Medical, dental, and vision offered after qualification period**
* **Employee discounts at IHG Hotels WORLDWIDE**
* **Tacoma Paid Leave**
* **Vacation time accrued based on hours worked**
* **Competitive bonus structure**
* **Free parking**
The ideal candidate will likely have at least 1 year of experience in a hotel front office guest service environment, will demonstrate initiative and be someone who has a reputation for delivering great service. In return, the Holiday Inn will give you a competitive salary and an excellent benefits package, as well as opportunities to learn new skills and grow your career.
**Job Description:**
* Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
* Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
* Controls and records financial transactions a front desk
* Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
* Maintains a friendly, cheerful, and courteous demeanor at all times
* Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
* Aids other associates and departments to contribute to the best overall performance of the department and the hotel
* Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
**Preferred Skills:**
* Strong Computer skills, including Microsoft Office
* Able to learn new web applications
* At least one year of experience in hotel customer service or accounting preferred
* Strong work ethic
* Able to stand for extended periods of time
* Able to lift up-to 20 lbs.
* Must be able to work weekends and holidays
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.
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