Program Analyst
2 weeks ago
Location: IC:
6001 EXECUTIVE BLVD
Bldg:
NSC
Room:
Hoteling
City:
ROCKVILLE
State & Zip: MD
20852
Weekly Hours -
FT: 30-40 hours per week
Total No. of Hours -
30
Overall Position Summary And Objectives
As a Customer Experience Specialist, the contractor shall serve as the primary point of contact for NIMH administrative guidance, providing comparative IC data analysis and daily oversight over the coordination and completion of administrative projects and requests between NIMH clients and the Office of Management.
Min Education -
Bachelor's
Skills (Ranked By Priority)
Executive level support
Outreach Activities
Data analysis
Calendaring
Software
SharePoint
MS Office
WebEx
Field of Study
Community and Public Health
Statement of Work Details
Provides Analysis And Advisory Services Regarding Management Functions.
Prepare business process reviews, studies and reports on efficiency.
Facilitate business process improvement activities, to include documenting as-is processes, gathering to-be requirements and validating capture with staff.
Assist researching and preparing program and operational strategies and implementation plans.
Conduct in-depth analysis of all facets of operations, document areas for improvement, research improvement methodologies and recommend course of action.
Prepares a variety of management and administrative studies to analyse and evaluate internal procedures, policies, processes and systems for the purpose of improving efficiency.
Analyse and evaluate proposed changes in operating procedures and draft standard operating procedure and
Conduct studies and assessment and report findings with recommendations
Develop procedures and systems for establishing, operating, and assessing the effectiveness of administrative controls and systems.
Document findings of studies and prepare recommendations for implementation of new systems, procedures and organizational changes.
Analyse data gathered and develop solutions or alternative methods of proceeding.
Reviews and comments on new or proposed changes to existing policies, procedures or systems.
Conduct assessments of standard operating procedures (SOP) and prepares recommendations for improvement.
Evaluate operations against standard operating procedures (SOP) and document gaps or inconsistencies in performance.
Observe operations and documents standard practices and develops new standard operating procedures (SOP) and instructions.
Research and analyse new government policies and regulations that may impact operations and propose actions to ensure operational compliance.
Assess business strategies and operating plans for consistency with variety of institutional, governmental and industry standards and best practices and draft reports for upper management.
Prepares reports in the areas of budget, procurement, HR, travel, etc.
Review administrative audit and investigative reports to determine appropriate changes.
Review policy and regulation that governs the activities performed in the program.
Prepares reports and presentations for meetings.
Researches and suggests developing areas of management policy.
Performs in-depth analysis and statistical comparison of organizational data and information.
Using available software and applications, such as SPSS, R, etc. conduct statistical analysis of financial, performance and workforce data.
With assistance from data analysts, write queries and packages to conduct deep analysis of business data and prepare advanced reports and technical findings documentation.
Use variety of database and data repository software and applications available to search, retrieve and export business and performance data.
Assist financial managers prepare annual appropriated budget requests.
N/A
Conduct workforce studies and provide in-depth analysis and reporting.
N/A
Mentor and train junior management analysts.
N/A
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