Operations Voice Manager
2 months ago
Dynamic V Solutions is seeking an experienced Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team supporting DISA JSP ETM in Arlington, VA. The successful candidate will have extensive experience managing help desk operations and delivering high-quality customer service in a fast-paced, mission-critical setting.
Education Requirements:
- Bachelors Degree in a related field.
Experience Requirements:
- Minimum of 5 years experience with help desk support and operations in a DoD IT environment.
- Minimum of 5 years' experience providing day-to-day customer support, including responding to, documenting, tracking, resolving, and managing customer issues, questions, and requests.
Certification Requirements:
- HDI Support Center Manager or equivalent certification.
Clearance Requirements:
- Active TS/SCI Clearance.
Key Responsibilities:
- RESPONSIBILITIES
- Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk, specifically focusing on Pentagon Primary Technical Control Facility (PPTCF) and Pentagon Alternate Technical Control Facility (PATCF).
- Monitor the Tech Control group email box for DISA ASI messages, coordinate with the ASI team, and process JSP ASI requests.
- Oversee all tasks related to the day-to-day operations of the Technical Control Facility Service Desk.
- Provide Tier-II Work Center support to receive and log trouble calls, track, resolve, and close trouble tickets according to JSP guidelines.
- Institute and maintain a Training Program in accordance with DISAC standards.
- Develop training plans, conduct in-person training classes, and maintain the Tech Control training lab.
- Demonstrated excellence in planning, directing, and managing IT operations help desks.
- Demonstrated successful working knowledge and supervision of help desk employees.
- Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
- Knowledge of networking and network-based software applications.
- Demonstrated ability for oral and written communication with the highest levels of management.
- Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.
- Must have expert knowledge in translating high level functional and technical requirements based on interactions with the user community.
- Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
Join Dynamic V Solutions to lead a dynamic team in supporting critical DoD operations through expert help desk management and customer support.
Job Type: Full-time
Pay: $27.55 - $38.39 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 5 years (Preferred)
Work Location: In person
-
Operations Voice Manager
2 months ago
Arlington, United States ValidaTek Full timeCompany Overview: At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our...
-
Operations Voice Manager
2 months ago
Arlington, United States ValidaTek Full timeCompany Overview: At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our...
-
Operations Voice Manager
2 months ago
Arlington, United States Dynamic vSolutions Full timeDynamic V Solutions is seeking an experienced Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team supporting DISA JSP ETM in Arlington, VA. The successful candidate will have extensive experience managing help desk operations and delivering high-quality customer service in a fast-paced, mission-critical setting.Education...
-
Voice/Data Engineer
2 weeks ago
Arlington, United States ESM Full timeEnterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Voice/Data Engineer - TS/SCI for an exciting opportunity located in Pentagon (Arlington, VA). Job Description and Responsibilities ESM is looking for a full-time...
-
Network Operations Manager
2 weeks ago
Arlington, United States ALTA IT Services Full timeNETWORK OPERATIONS MANAGERCheck out the role overview below If you are confident you have got the right skills and experience, apply today. Location: Onsite Arlington, VA Public Trust Clearance. US citizenship required Certifications: ITIL v3 Practitioner certification required; ability to obtain ITIL 4 Managing Professional within the first six months....
-
Network Operations Manager
4 weeks ago
Arlington, United States System One Holdings, LLC Full timeNETWORK OPERATIONS MANAGERLocation: Onsite Arlington, VA Public Trust Clearance. US citizenship required Certifications: ITIL v3 Practitioner certification required; ability to obtain ITIL 4 Managing Professional within the first six months. CCNP (or equivalent, such as CCDP) is required. ALTA IT Services has a contract-to-hire opening for a skilled and...
-
Network Operations Manager
1 month ago
Arlington, United States ALTA IT Services, LLC Full timeJob Title: Network Operations ManagerLocation: US-VA-Arlington-checking to see if hybrid or onsiteUS citizens only per client Responsibilities:Position: Network ManagerLocation: DC Metro Area Overview: Our client is seeking a skilled and experienced Network Manager to lead a commercial program in the DC Metro area. This role involves overseeing the design,...
-
Network Operations Manager
3 weeks ago
Arlington, VA, United States ALTA IT Services Full timeNETWORK OPERATIONS MANAGER Check out the role overview below If you are confident you have got the right skills and experience, apply today. Location: Onsite Arlington, VA Public Trust Clearance. US citizenship required Certifications: ITIL v3 Practitioner certification required; ability to obtain ITIL 4 Managing Professional within the first six months....
-
Project Management Specialist
2 days ago
Arlington, Virginia, United States Puyenpa Services LLC Full timeThe successful candidate will have the opportunity to work on a variety of projects related to Voice, Radio, and Wireless communications, as well as other initiatives such as Mobile Device Management, Voice over Internet Protocol (VoIP), Radio over Internet Protocol (RoIP), and Enterprise-level circuit management.This role requires a strong understanding of...
-
Arlington, United States Sinclair Broadcast Group Full timeWhether you bleed Dodger Blue or Red Sox Red the love of the game is all the same. Sports and the culture surrounding them create tight-knit communities that defy the usual barriers in our society. That heart and humanity is the core of our mission at Sinclair Sports Group as we take our audiences inside the stadiums, sitting on the sidelines, and next to...
-
Operations Manager
2 months ago
Arlington, United States She Recruits, LLC Full timeJob Title: Operations ManagerLocation: Kansas City, KSSalary: $130k-170kWe are seeking an experienced Operations Manager to lead our manufacturing operations and drive excellence across all facets of our business.Job Description:The Operations Manager will be responsible for overseeing the day-to-day manufacturing operations of our foundry and steel casting...
-
Arlington, United States Sinclair Broadcast Group Full timeThe fabric of our nation is made both beautiful and unique by the people and the places found between our shores. With the help of our array of local reporters who know their communities and a team of good news enthusiasts on staff, Sinclair is building a digital destination that celebrates the people, places, and things that make America great. Every...
-
Operations Manager
2 months ago
Arlington, United States ValidaTek Full timeCompany Overview: At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our...
-
Operations Manager
2 months ago
Arlington, United States ValidaTek Full timeCompany Overview: At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our...
-
Operations Manager
1 month ago
Arlington, United States CEVA Logistics Full timeYOUR ROLEAre you known for your management skills? Are you passionate about directing inbound / outbound logistics? If so, we have an opportunity that would allow you to oversee site operations, ensuring consistent high level of service, profitability and cost efficiency, while adhering to all applicable company and regulatory requirements.WHAT ARE YOU GOING...
-
Operations Manager
1 month ago
Arlington, United States CEVA Logistics Full timeYOUR ROLEAre you known for your management skills? Are you passionate about directing inbound / outbound logistics? If so, we have an opportunity that would allow you to oversee site operations, ensuring consistent high level of service, profitability and cost efficiency, while adhering to all applicable company and regulatory requirements.WHAT ARE YOU GOING...
-
Operations Manager
6 days ago
Arlington, Virginia, United States Excel Fitness Full timeJob OverviewThe Operations Manager at Excel Fitness is responsible for overseeing club operations during overnight hours, ensuring compliance with company policies and standards. This full-time, non-exempt position requires a motivated individual to maintain cleanliness, provide exceptional customer service, and handle various administrative tasks.
-
Operations Manager
1 month ago
Arlington, United States Williams-Sonoma Full timeAbout Williams Sonoma - Arlington, TXSince it was founded in 1956, Williams - Sonoma has grown from Chuck Williams' single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma. Pottery Barn and West Elm.Our Distribution Centers serve as vital...
-
Operations Manager
3 weeks ago
Arlington, United States Williams-Sonoma Full timeAbout Williams Sonoma - Arlington, TXSince it was founded in 1956, Williams - Sonoma has grown from Chuck Williams' single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma. Pottery Barn and West Elm.Our Distribution Centers serve as vital...
-
Operations Manager
2 months ago
Arlington, United States Williams-Sonoma Full timeAbout Williams Sonoma - Arlington, TX Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams' single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma. Pottery Barn and West Elm. Our Distribution Centers serve as vital...