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Under direct management, the Phlebotomy Supervisor will oversee the daily schedules of the phlebotomy team, ensure the timely collection of blood collections, provide customer relations and when needed, procures blood specimens from the in-house and outpatient areas. Other duties include monitoring Epic for overdue patient specimens, routing phlebotomist to provide the best workflows and oversee the development, training and monitoring of all phlebotomists.

Education

• Associates Degree (2 year) in Medical Laboratory Technology, Nursing or related field is preferred.

Experience

• 3 years phlebotomy experience

Skills

• Knowledge of biology and clinical medical science
• Knowledge of safety, infection control, and other regulatory standards
• Skill in oral and written communication
• Skill in basic computers and personal productivity applications
• Ability to demonstrate technical phlebotomy skills

Physical Requirements

• Frequent walking and standing. Ability to lift 20-40 lbs.

Working Conditions

• Works in an office like environment, exposure to moderate noise levels from computer, phones and laboratory equipment,
• Exposure to biohazardous material when handling specimens, however, minimal harm when appropriate safety precautions and established protocols are followed.

Patient & Workplace Safety

• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Patient Population

• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Principal Duties and Responsibilities

• Extracts blood from patients and performs all phlebotomy procedures according to established, aseptic venipuncture technique.
• Coordinates and monitors activities of personnel engaged in drawing blood specimens from patients. Closely reviews work priorities and distributes work assignments according to Phlebotomists' skills and abilities. Follows up to ensure work is completed. Ensures quality standards are met.
• Oversees orienting and training new phlebotomists as well as other hospital personnel by demonstrating and explaining aseptic venipuncture technique.
• Supervises the daily operations of all inpatient and outpatient areas. Ensures appropriate wait times for all customers.
• Provides input into the development/revision of work procedures for assigned areas and evaluation process of employees.
• Assigns daily workload and ensures adequate coverage by developing the work schedule (including the On-Call schedule) in a timely and accurate manner.
• Supervises the operation and maintaining instruments and equipment in optimal working order, with proper documentation; prevent loss or abuse of equipment.

• Oversee inventory and the ordering and maintenance of phlebotomy supplies.

• Assists with the competency testing of all staff and ensures completion is done by designated date.

• Works directly with the Core Lab Manager to ensure statistics are completed on time.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy

• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.