IT Systems Engineer,

3 weeks ago

San Francisco, United States Cypress Human Capital Management, LLC Full time

IT Systems Engineer,

32697518

Duties

Serve as technical point of contact for Jira, Confluence and Jira Service Management Design, build and maintain Jira Software and Service Management Projects, workflows including project workflows, screen schemes, permission schemes, notification schemes required to support on-boarding and off-boarding activities. Design, build and maintain inter-project data flows, automations to support complex business processes. Build and manage workflow automations using Groovy scripts, Jira automations and other custom scripting languages and services required to support the new processes. Document and manage all work within Jira as stories and tasks. Create technical documentation for all scripts and integration points for Jira and Jira Service Management. Create security architecture that can support project level, issue type, issue and field level security. project and issue level security based on user role, LDAP metadata such as users title, team etc Develop reporting (analytical) capabilities required by the project including custom fields required to integrate with EazyBI, our Jira reporting solution. Enable analytical capabilities on built projects using OOB jira reporting, eazyBI and other internal analytical tools as per required by business Experience working with Configuration Manager plugin preferred for standardized deployment of configuration changes between STAGE —> PROD Experience with Structure plugin preferred for more traditional waterfall view of the portfolio and projects within an organization Experience debugging, upgrading and maintaining plugins for Jira / Confluence Experience maintaining, patching and upgrading the underlying infrastructure of Jira/Confluence (servers, database, load balancers, etc) Experience with with ITIL service management processes including Incident Management, Problem Management, Change Management, Release Management, Request Fulfillment to encourage best practice workflows and issuetype development Plugins configuration and management Email customization using templates updating existing and creating new templates

Requirements

3+ years as an Atlassian expert with the Atlassian Data Center platform with JIRA, JIRA Service Management and Confluence applications Experience working in an agile software development framework Excellent documentation skills to create Jira stories, tasks and other project artifacts Hands-on experience using JIRA REST APIs for integration with other tools. Atlassian certification for JIRA, JIRA Service Management and Confluence, with experience with deployment and management of the previously mentioned applications in an Atlassian Data Center configuration. Ability to work on cross-functional projects demanding collaboration, communication and project management skills needed to be successful in a fast-paced environment. Ability to be an effective communicator when reviewing customer requirements to be translated into technical requirements. Effective documentation skills to properly define new policies, run books, change requests, requirements documents Experience working in a service management environment where IT organizations adhere to ITIL processes including request fulfillment, Incident management, change management, problem management. Experience with Structure plugin for more traditional waterfall view of the portfolio and projects within an organization Experience with with ITIL service management processes including Incident Management, Problem Management, Change Management, Release Management, Request Fulfillment to encourage best practice workflows and issuetype development Experience working in an agile software development where work is managed in development sprints including backlog grooming, sprint planning, sprint execution, deployments and sprint retrospectives Experience writing custom plugins and scripts for the Atlassian Suite.

Preferred Skills

Bachelor’s degree preferred Familiarity with Java, Groovy, Apache Tomcat, APIs, SSL, and Postgres preferred Experience working with Configuration Manager plugin preferred for standardized deployment of configuration changes between STAGE —> PROD Experience with Atlassian Portfolio preferred to manage an organization’s portfolio and resource management Experience working with the following JIRA Service Management plugins is preferred: Refined Theme for JSD, Candylio CSAT, Extensions, Canned Responses, Similar Issues, Active Directory User sync

Compensation

$75-82.76/hr W-2

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