Member Service Representative/ Teller

2 months ago

Aurora, United States Ent Credit Union Full time

**Member Service Representative/ Teller - FULL TIME - Smokey Hill**

* 23350 E Smoky Hill Rd, Aurora, CO 80016, USA

* Full-time

**Company Description**

Founded in 1957, Ent is a member-owned credit union with a passion for people, not for profit. With $8+ billion in assets and over 420,000 owner-members across more than forty convenient Front Range locations, Ent is Colorado's largest credit union. In addition to a reputation as a leader in philanthropy and financial literacy, Ent has been nationally recognized by Forbes as the overall #1 credit union in Colorado for four years running. We know that growth, accolades and reputation are a result of the entire Ent family of employees working together to serve our members. To that end, we are equally proud to be recognized as an "employer of choice" and to have received nominations and awards as a "Best Place to Work" in both Southern Colorado and the Denver metro area. Ent's numerous Employee Engagement Groups (EEGs) offer micro-communities of like-minded employees and a chance to express your personal passions through volunteerism and philanthropy while our best-in-class benefits package and competitive salaries reward you for a job well done. **Job Description**

The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Ent's full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals. Additionally responsible to understand and comply with credit union policies and procedures, as well as financial regulations to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau). The Member Service Representative must excel in service, quality communication, product knowledge, and accuracy while meeting all service, performance and safety standards. **Qualifications**

* Providing quality member service through accurate and professional face to face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures

* Accountable for meeting member needs through maintaining a strong knowledge of products and services available to members, regularly providing referrals to such products and services in all areas including, but not limited to lending, investments, electronic banking, wealth management, and business banking

* Responsible for complying with safety and service standards defined in the Credit Union's Policies and Procedures documents, as well as financial regulations to include, but not limited to, BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau)

* Responsible for meeting job training requirements.

* Responsible for maintaining a cash drawer following procedures defined in the Credit Union's Cash Control Policy

* Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

* **Minimum Formal Education Required for this Position:**

+ High School Diploma/G.E.D. or Equivalent

**Minimum Work Experience:**

+ 6+ months customer service and cash handling experience required

+ Sales experience preferred

**Technical or Specialized Knowledge/Skills:**

+ Enthusiastic attitude regarding helping our community.

+ Strong emphasis on member service and offering appropriate cross-sell / upsell opportunities to the member.

+ Strong attention to detail and accuracy of all transactions is of critical importance.

+ Professional and courteous communication skills are of critical importance.

+ Proficient in basic math (addition, subtraction, multiplication, and division).

+ Comfortable handling physical money with a high level of accuracy with members directly.

+ Exposure to Microsoft Outlook and web based transactional systems to complete day to day member requests.

+ Able to use 10-Key by touch is preferred.

**Certifications Required:** None

**Environmental, Physical and Psychological Requirements**

+ Standing - Occasionally

+ Walking - Occasionally

+ Sitting - Frequently

+ Lifting - Rarely (40 Lbs)

+ Carrying - Rarely

+ Pushing - Rarely

+ Pulling - Rarely

+ Balancing - Rarely

+ Stooping - Rarely

+ Kneeling - Rarely

+ Crouching - Rarely

+ Crawling - Rarely

+ Reaching - Occasionally

+ Handling - Occasionally

+ Grasping - Occasionally

+ Feeling - Occasionally

+ Talking - Frequently

+ Hearing - Frequently

+ Repetitive Motions - Frequently

+ Eye/Hand/Foot Coordination - Occasionally

+ Noises louder than normal speaking volume - Occasionally

+ Temperature Changes - Rarely

+ Atmospheric Conditions - Rarely

**Additional Information**

***The pay range for this position is:** $19.91 -22.01 (S-10)*

*This position is eligible for our annual corporate bonus program.*

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

**Videos To Watch**

**Job Location**

Member Service Representative/ Teller - FULL TIME - Smokey Hill

* 23350 E Smoky Hill Rd, Aurora, CO 80016, USA

* Full-time

  • Customer Service Representative/Teller

    2 months ago

    Aurora, United States First Insurance Group Full time

    ** Customer Service Representative/Teller** **Job Category****:** Premier Bank **Requisition Number****:** CUSTO002947 Showing 1 location **Job Details** **Description** ****Position Title:** Customer Service Representative** ****Department:** Retail** ****Position Reports to:** Client Service Manager** ****Position Supervises:** No Direct Reports**...

  • Member Service Representative

    2 months ago

    Aurora, United States Denvercommunity Full time

    **Job Description** ***At Denver Community we believe in powering people to turn great ideas into plans and plans into the opportunity to live the life they desire and to make the impact they want to have.*** ***Since 1934, we at Denver Community have measured our success by the stories of the members who have achieved their financial goals. Each milestone...

  • Member Service Advisor IV | Aurora City Place

    1 month ago

    Aurora, United States Bellco Full time

    Member Service Advisor IV - Aurora City Place Aurora City Place Branch, Aurora, Colorado, United States of America Job Description Posted Tuesday, May 14, 2024 at 6:00 AM Application deadline is 5 days after the date the role was posted. Thank you for your interest in Bellco Credit Union!We’re a local not-for-profit organization that has been giving back...

  • Teller Retail Banker

    2 months ago

    Aurora, United States Woodforest National Bank Full time

    Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder.We focus on building relationships and discovering...

  • Teller Retail Banker

    2 months ago

    Aurora, United States Woodforest National Bank Full time

    Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder.We focus on building relationships and discovering...

  • Senior Member Service Representative

    3 weeks ago

    Aurora, United States Navy Federal Credit Union Full time

    To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate, IRA, revocable trust, and estate accounts; lending products; Member Service, Representative, Senior, Service, Retail, Banking

  • North America Teller

    2 months ago

    Aurora, United States Western Union Full time

    Tel ler– Aurora, CO | Part - Time Are you passionate about customer service? Do you like helping others move money globally? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Teller! Role Responsibilities Responsible...

  • Member Service Coordinator

    2 months ago

    Aurora, United States Ent Credit Union Full time

    ** Member Service Coordinator (Assistant Manager) - Peoria Service Center. Aurora, CO** **Job Category****:** Service Centers **Requisition Number****:** MEMBE02969 Showing 1 location **Job Details** **Description** Ent is Colorados largest credit union, leading a legacy of more than 60 years. Our reputation is built on trust, integrity, innovation and...

  • Teller Arapahoe Crossings

    3 weeks ago

    Aurora, United States Quality Talent Group Full time

    Job DescriptionJob DescriptionWhy Wells Fargo:Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a...

  • Customer Service Representative

    4 weeks ago

    Aurora, United States Mark Peter - State Farm Agent Full time

    ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Mark Peter - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance...

  • Customer Service Representative

    3 months ago

    Aurora, United States Mark Peter - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Mark Peter - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an...

  • Financial Services Representative State Farm Agent Team Member

    3 months ago

    Aurora, United States Mike Lucas - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Financial Services Representative State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Teller (Full-time) - Aurora, IL (Orchard Rd)

    3 weeks ago

    Aurora, United States Old Second Bancorp Inc Full time

    Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace...

  • Teller (Full-time) - Aurora, IL (Orchard Rd)

    3 weeks ago

    Aurora, United States Old Second Bancorp Inc Full time

    Who We Are At Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace...

  • Customer Service Representative

    2 months ago

    Aurora, United States Omar Delgado - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative with Omar Delgado's State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will...

  • Customer Service Representative

    2 months ago

    Aurora, United States Planet Fitness Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceEmployee discountsHealth insuranceOpportunity for advancementProfit sharingTraining & developmentVision insuranceWellness resources We are seeking a Customer Service Representative to join our team!Please watch this video to get an understanding of the expectations of the job to...

  • Teller (Full-time) - Aurora, IL (Orchard Rd)

    1 month ago

    Aurora, United States Old Second National Bank Full time

    Job DescriptionJob DescriptionWho We AreAt Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion...

  • Teller (Full-time) - Aurora, IL (Farnsworth Branch)

    1 month ago

    Aurora, United States Old Second National Bank Full time

    Job DescriptionJob DescriptionWho We AreAt Old Second, you're first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion...

  • Customer Service Representative

    2 months ago

    Aurora, United States Planet Fitness Full time

    Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Opportunity for advancement Profit sharing Training & development Vision insurance Wellness resources We are seeking a Customer Service Representative to join our team! Why you should join Planet Fitness:Great growth opportunities - we are a dynamic and growing company Set...

  • Morning Customer Service Representative

    3 weeks ago

    Aurora, United States Planet Fitness Full time

    Benefits: Competitive salary Employee discounts Opportunity for advancement Training & development Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities...