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Senior Technical Support Analyst In Nova
3 months ago
Job Description: Required Skills: Proficient knowledge of installing, troubleshooting, and administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, McAfee AntiVirus Software, Adobe Acrobat, and other commercial business software products. Knowledge of setup, configuration, and troubleshooting of Android and Apple mobile devices. Working knowledge of supporting and troubleshooting Ethernet-based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.). Expert working knowledge and experience with Email application installation, administration, troubleshooting, and training (Google Suite, PST files, calendaring, distribution lists, etc.). Basic experience with IT inventory control, ticketing system, and reporting. Basic experience with analog and digital phone configuration and troubleshooting. Good understanding of Network and IT security. Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each. Possesses excellent customer service skills and is teamwork oriented. Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. Possesses good organization and time management skills. Possesses the ability to create documentation on technical issues and solutions that are easy to understand. Due to the nature of the job the candidate should be able to lift 50 pounds with assistance frequently and able to perform repetitive motion including standing, sitting, reaching, lifting, walking, bending, and climbing.
