Field Service Supervisor

1 month ago

Ventura, United States Sunrun Full time

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

The Field Service Supervisor (FSS) reports directly to the Regional Service Manager and is the front line leader for Technicians in the field. The FSS is responsible for ensuring that each Technician meets Sunrun operating standards for safety and performance.

Successful Field Service Supervisors will spend the majority of their time in the field actively supervising and coaching Technicians to provide the best outcomes for Sunrun customers. Additionally, they will lead by example and resolve some service cases as individual contributors in the field.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Field Technician Oversight

  • Management of 8-10 Field Service Technicians including oversight of safety, truck stock inventory, case closure performance, skills training and timekeeping/ overtime
  • Performance management and coaching for Technicians who are not meeting Sunrun standards
  • Daily syncs with assigned Field Service technicians to ensure they are set up for success and continued communication with their team throughout the day
  • Daily management of schedules to ensure that Technicians are able to successfully service as many customers as possible
  • Daily updates to the Regional Manager and weekly reports outlining Service Technician performance
Individual Contribution
  • Complete Service Appointments as an individual contributor, with volume dictated by the Regional Service Manager (~30% of working hours)
  • Exceed established Technician performance metrics such as Success Rate and Completion rate
  • Assist the Regional Service Manager (RSM) with customer escalations and be the primary responder for hazardous situations, executive escalations and other urgent cases as needed
  • All members of the Service Team are expected to take part in miscellaneous projects and initiatives as needed based on business needs
QUALIFICATIONS

Minimum Qualifications
  • Experience as a Sr. Service Technician, Certified Technician or Sr. Certified Technician (or the equivalent) is required. Prior supervisory/management experience is strongly preferred.
  • Minimum 3 years of residential solar experience required.
  • Valid state or local Electrical Journeyman certification or license preferred. (May be a requirement in some states)
  • Working knowledge of current NEC codes
  • High degree of knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate
  • High school diploma or equivalent required, post-secondary education or certification preferred.
  • Must have a valid driver's license, maintain a clean driving record, and the ability to pass a background check.
  • Proficient in Google Suite, Salesforce, Dispatch console (or equivalent scheduling software) and Tableau
Additional Qualifications
  • Positive attitude; not easily flustered, motivated team player, looking to succeed.
  • Experience multi-tasking, having the ability to manage your team while maintaining a high level for performance for individual tasks
  • Outstanding communication skills, including excellent listening skills - in writing and presentations, over the phone, and face-to-face
  • Strong work ethic, analytical, understands how to manage people effectively, and leads by example. Able and willing to dive deep, get involved, and do the things that need to get done.
  • Direct experience repairing Solar and Battery Equipment.
  • Direct experience with Solar and Battery equipment manufacturer online portals, RMA processes and troubleshooting steps.
Physical Demands
  • Ability to transport materials and equipment to complete assigned job tasks (up to 50 pounds frequently and up to 100 pounds with assistance)
  • Ability to work on rooftops with various angles and surfaces which requires frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance
  • Ability to climb ladders
  • Ability to work in outdoor weather conditions including but not limited to: excessive noise, extreme heat, extreme cold, wet environment, and humidity
  • Ability to frequently utilize hand functions requiring fine motor skills, including but not limited to: fine manipulation, grasping, and pinching
  • Ability to work within the safe range of equipment such as ladders, fall protection harnesses and other personal protective equipment
  • Ability to work and maintain balance on roofs and other areas of height
  • Ability to work in the sun and possibly low light conditions
  • Ability to walk on rafters, roof tiles, and roof shingles without damage
  • Ability to distinguish colors such as red, black, yellow, white, green
  • Ability to work in confined spaces such as attics, basements, and crawl spaces which requires kneeling and crouching
  • Ability to hear verbal commands and warnings
  • Ability to work with chemicals using appropriate protections


Recruiter:
Vanessa Christensen (vanessa.christensen1@sunrun.com)

Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:
$90,556.99 to $120,742.65

Other rewards may include annual bonus eligibility, which is based on company and individual performance, short and long term incentives, and program-specific awards. Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO). A candidate's salary history will not be used in compensation decisions.

This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.

  • Flex Field Supervisor/front Desk

    3 weeks ago

    Ventura, United States Securitas Inc. Full time

    FLEX FIELD SUPERVISOR/FRONT DESK - VENTURA We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. Securitas plays an essential role for our clients and in society....

  • Manufacturing Customer Service Supervisor

    1 month ago

    Ventura, United States Quest Staffing Services, Inc. Full time

    Job DescriptionJob DescriptionManufacturing Customer Service SupervisorSummary/Purpose:Under general guidance supervises the day-to-day activities within the customer service department.Communicate, implement and interpret new and existing policies and procedures to staff within the department. Coordinate with other departments to resolve issues involving...

  • Associate Clinical Supervisor

    1 month ago

    Ventura, United States The Stepping Stones Group Full time

    ABA Associate Clinical Supervisor Community Autism Services, a division of The Stepping Stones Group, is hiring immediately for a Full-Time ABA Associate Clinical Supervisor in Ventura, CA, and the surrounding areas. This position is ideal for individuals aspiring to advance in the field of Applied Behavior Analysis (ABA) as we provide a supportive team of...

  • Automotive Service Manager

    4 weeks ago

    Ventura, United States Big Brand Tire & Service Full time

    **Automotive Service Manager: $58,000-$85,000 effective rate (Base Pay + Commission + Overtime + Manager Incentive Bonus + Paid Benefits)** **What is the job?** - Meet or exceed performance targets by understanding and following company strategies - Be able to confidently recommend, sell, advise and provide exceptional customer service to our guests - Be...

  • ABA Supervisor

    2 months ago

    Ventura, United States The Stepping Stones Group, LLC Full time

    STAR of California is hiring immediately for a Full-Time ABA Supervisor in Ventura and the surrounding areas where you can provide state of the art behavioral services to children with autism that help us in Transforming Lives Together! Salary - Up t Supervisor, Behavioral, Healthcare, Staffing, Autism

  • Aba Associate Clinical Supervisor

    2 weeks ago

    Ventura, United States The Stepping Stones Group Full time

    **ABA Associate Clinical Supervisor** *** Community Autism Services, a division of The Stepping Stones Group, is hiring immediately for a Full-Time ABA Associate Clinical Supervisor in** Ventura, CA**, and the surrounding areas. This position is ideal for individuals aspiring to advance in the field of Applied Behavior Analysis (ABA) as we provide a...

  • Supervisor Clinic Operations

    3 weeks ago

    Ventura, United States Dignity Health Medical Group Full time

    **Overview** Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today,...

  • Restoration Supervisor

    3 weeks ago

    Ventura, United States SERVPRO of Ventura Full time

    Job DescriptionJob DescriptionServpro Ventura, Restoration SupervisorAs a new Restoration Supervisor at Servpro Ventura, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.The Restoration Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully...

  • Supervisor Clinic Operations

    3 weeks ago

    Ventura, California, United States CommonSpirit Health Full time

    Overview: Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today,...

  • Shift Supervisor

    2 weeks ago

    Ventura, United States Cotti Foods Corporation Full time

    Job DescriptionJob DescriptionStart your career at Taco Bell and be part of a team that supports your success. We provide the tools and resources for your growth. Your success is important to us, and we're here for you! As a Taco Bell Shift Supervisor, you will play a crucial role in providing an amazing customer experience. The Shift Supervisor will set...

  • Restoration Supervisor

    1 month ago

    Ventura, United States SERVPRO of Ventura Full time

    Job DescriptionJob DescriptionBenefits:Company carCompetitive salaryFree uniformsOpportunity for advancementTraining & development Servpro Ventura, Restoration SupervisorAs a new Restoration Supervisor at Servpro Ventura, you will be a part of a team of quality people who focus on excellent service, fairness, and mutual respect.The Restoration Supervisor...

  • Center-Based ABA Associate Clinical Supervisor

    1 week ago

    Ventura, United States The Stepping Stones Group Full time

    Center-Based ABA Associate Clinical Supervisor Ventura, CA ABA Associate Clinical Supervisor- Full time Center  Community Autism Services, a division of The Stepping Stones Group, is hiring immediately for Full-Time ABA Associate Clinical Supervisors in our Ventura , CA center . This position is ideal for individuals aspiring to advance in the field of...

  • House Supervisor

    3 weeks ago

    Ventura, United States Community Memorial Healthcare Full time

    Compensation: **_ Pay Rate: $66.00/hour_** - The pay range above represents the lowest possible rate for the position and the highest possible rate. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other...

  • Supervisor Clinic Operations

    1 month ago

    Ventura, California, United States Dignity Health Full time

    OverviewDignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity...

  • Field Marketing Coordinator

    1 month ago

    Ventura, United States Vallarta Supermarkets Full time

    **Title: Field Marketing Coordinator** (Oxnard, Simi Valley, Ventura) **Classification: Non-exempt** **Reports To: Field Marketing Manager** **Position Summary**: The Field Marketing Coordinator is responsible for assisting in the planning and execution of marketing and community events in the assigned territory. Identify opportunities in the markets for...

  • Restoration Supervisor

    1 month ago

    Ventura, United States SERVPRO of Ventura Full time

    Job DescriptionJob DescriptionSERVPRO of Ventura is hiring a Restoration Supervisor!BenefitsSERVPRO of Ventura offers:Competitive compensationSuperior benefitsCareer progressionProfessional developmentAnd more!As the front-line representative of the SERVPRO brand, the Restoration Supervisor demonstrates the companys Here to Help commitment to customers and...

  • Supervisor I '24

    1 month ago

    Ventura, United States Goodwill Industries of Ventura and Santa Barbara Counties Full time

    **Position Title**: Supervisor I **Job Identification**: **Immediate Supervisor**: Store Manager. **EEOC Class**: Sales Workers. **FLSA Status**: Non-Exempt. **Wage**: $18.50 - $18.50 hourly. **Job Summary**: The Supervisor I will work as a sales associate in a retail environment as well as oversee and direct the daily activities, schedules, and...

  • Mental Health Clinical Supervisor

    4 weeks ago

    Ventura, United States Interface Children & Family Services Full time

    **Position**: Mental Health Clinical Supervisor (CS) **Hours**: (1) Intermittent (MHS) position available **Hourly Rate**: minimum 4 years post licensure, plus 2 years clinical supervisory experience $50/$51 bilingual Bilingual Preferred $3,500 sign-on bonus after hire **plus** $3,500 signing bonus after successful 6 months performance In a...

  • Mental Health Clinical Program Supervisor

    1 month ago

    Ventura, United States Balance Treatment Center Full time

    **ABOUT US**: Balance Treatment Programs are leading the way in comprehensive mental health care. Our mission is to improve the lives of individuals and their families by addressing the issues that are preventing growth. We strive to ensure our programs remain responsive to the demands of the nation-wide challenges in mental health care. Our programs provide...

  • Supervisor Clinic

    3 weeks ago

    Ventura, United States Pacific Central Coast Health Center Full time

    **Overview** Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part...