Assistant Supervisor, Merchandise

2 weeks ago

Langhorne, United States SeaWorld Parks & Entertainment Full time

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today

What you get to do:

  • Oversee the performance and productivity of all location Ambassadors within sub-department locations
  • Supervise Ambassadors while enforcing and complying with safety procedures and guidelines
  • Responsible for the training and counseling of sub-department location Ambassadors while ensuring and complying with all SEA grooming guidelines and employment standards
  • Complete appropriate paperwork and administer appropriate disciplinary action, as directed by Management and or Human Resources
  • Ensure compliance of Labor Laws with regards to breaks and hours worked per day
  • Ensure the flawless execution of suggestive selling techniques through observing, coaching and role modeling behaviors to all Ambassadors
  • Manage the sub-department location opening and closing procedures and ensure all Ambassadors are assigned and complete tasks within a timely manner
  • Resolve all Guest Service matters for the location in a professional and timely manner, while supporting and demonstrating the ACE Actions and Guest Service philosophies
  • Monitor and comply with the area opening and closing procedures and ensure all Ambassadors complete tasks within a timely manner
  • Establish and maintain a positive atmosphere which ensures the highest level of Ambassador engagement while supporting and demonstrating exemplary guest service
  • Consistently practice safe work habits including the use of Personal Protection Equipment (PPE) lifting and reporting unsafe situations
What it takes to succeed:
  • Five(5) months merchandise experience, or equivalent external experience
  • No significant performance deficiencies within a 1 year period.
  • High School Diploma Preferred
  • Must provide flexible, consistent availability (including nights, weekends and holidays) and adhere to our Holiday and Availability agreement
  • Able to multi-task in a fast paced work environment; must be able to work independently
  • Possess a high level of problem-solving, analytical, verbal and written communication skills
  • Have proficient mathematical skills and be able to process monetary transactions with accuracy, specifically an aptitude for retail math is necessary
  • Ability to push/pull/lift/carry 50lbs or more on an occasional basis; frequent extensive walking, standing, occasional climbing; work environment varies from indoors in air-conditioned space to outdoor work in all weather conditions (i.e. heat, humidity, rain and cold)
  • Be willing to comply with all grooming standards and SEA employment standards
  • Be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
  • Be willing to comply and ensure all Ambassadors comply with all SEA grooming guidelines and employment standards
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
  • FREE park admission
  • Discounts on park admission tickets and passes for family and friends
  • Park discounts on food, merchandise, etc.
  • Scholarship opportunities
  • Exclusive employee events and giveaways


EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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