Current jobs related to Title Clerk - Irmo - IAA

DDI Technology is seeking a Title Clerk to join our team in Irmo, SC. DDI Technology, a wholly-owned subsidiary of IAA, Inc., provides a complete automotive titling and registration suite for financial institutions and dealers dedicated to excellence. DDI continues to focus on superior products, professional and consulting services in the areas of Electronic Liens and Titles. This Title Clerk position will be processing title transactions involving the transfer of owner/state received from lenders and dealers and lien adds. The Title Clerk is accountable for working in a team environment to ensure professional and efficient customer service. Job Responsibilities: Accurately record incoming titles and documents daily according to established procedures. Review all documents received to ensure that they are acceptable according to applicable state and DMV requirements, completed, signed, and notarized accurately. Prepare necessary documents required for titling or registration processes including signatures under POA. Troubleshoot problems and conclude the correct resolution to specific titles, odometer discrepancies, and power of attorney, and perform title history checks as needed. Interact with state/county offices, tag agents, lenders, dealers, and owners to provide information in response to inquiries pertaining to the title transactions. Respond to customer requests, concerns, and problems and ensure immediate response and follow-through until the issue is resolved. Assist management as needed; document requests and resolutions in the Activity History section of DDI’s software program. Record all transaction details, including customer requests and resolution, in the Activity History section of DDI’s software program. Respond to email inquiries from all customers in a timely manner. Ship packages to multiple locations, both domestic and international. Maintain a neat workspace/area that is conducive to the overall success of the department. May be asked to work overtime as the business needs arise. Perform other duties as assigned. Job Requirements: Ability to create sound and concise sentences. Experience with Office Software, e.g., Word, Excel, Outlook. Excellent verbal communication and written skills. Precise; teammate; excellent customer service; quick learner; organized; open to change; multitasker; open to overtime; and strong research skills. Preferred Skills: One year of experience in a customer service field. Experience handling vehicle titles. DDI Technology is a leading electronic title and registration technology firm providing title administration and processing services for vehicle dealers and lenders. DDI Technology is a proud member of the IAA, Inc. family of companies and focuses on delivering superior products, professional service, and hi-touch customer service for all areas of vehicle title management. To learn more, please visit www.dditechnology.com . In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/Accidental Death, and Dismemberment, paid holidays, and vacations. IAA is dedicated to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. EEOE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr