Sales & Customer Service Associate

3 months ago

Alexandria, United States Massage Envy Full time

Overview:

Do you love sales and helping others?

Are you a SALES and Customer Service superstar who wants to use your powers for good?

DO YOU HAVE A FLEXIBLE SCHEDULE?

Do you want to be part of a community of caregivers committed to helping people feel their best?

If the answer is "yes," we want you on our team at Massage Envy Foxchase.

Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Foxchase franchised location,* you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

  • Help clients understand the benefits of regular massage, skin care and stretch.
  • Establish relationships with members and guests to grow and retain a client base.
  • Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
  • Leads and encourages team members to learn, improve, and be their best.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you
    • All employees receive Discounts on Massages, Facials, and Stretch services and discounts on retail products.
  • A healthy compensation plan that rewards your hard work with a base hourly rate adjusted for Experience and Performance. Sales Commission paid in addition to your hourly rate allowing for even higher compensation.
  • A dynamic, energizing environment where you're consistently challenged, never bored. We are always looking for new ways to encourage your development and keep it fun at work.
  • Training to help you grow and refine your sales and customer service skills. We offer training on and offsite that allows you to gain the skills to move into your next role at Massage Envy Foxchase.

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing OUTSTANDING customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the VALUE of total body care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving MEMBER RETENTION through outreach via phone and email to current members.
  • Upholding the Massage Envy CORE VALUES of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace CULTURE by recognizing and supporting team goals and building positive relationships with team members.


We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • SALES superstars who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
  • People of INTEGRITY ready to champion the well-being of members, guests, and team members and do the right thing (even if it isnt the easy thing).
  • Smart and savvy with solid MATH and COMPUTER SKILLS, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
  • Fast on their feet with the ability to think critically, juggle multiple tasks, and set priorities.
  • AMAZING TEAMMATES who can work well with others in a fun and fast-paced environment.
  • Supporters of total body care with a general knowledge of massage and skin care services.
  • Wonderful TRAINERS who can help others succeed.
  • Flexible Schedule (5-7 days a week). Evening and weekend availability is required for this position
  • 2+ years of hospitality related customer service experience is required
  • Persuasiveness: Sells the Massage Envy Membership Program
  • Etiquette: Thrives in phone etiquette and in personal relations
  • Capable of working independently and in a team setting
  • Attention to Detail: While booking appointments, checking guests in and out of their
    appointments, and maintaining the overall freshness of the spa
  • Application of Training: Applies tools learned from training to day to day life
  • Accountable: For their actions and job responsibilities.
  • Polished Professional We require a fresh and presentable look while at work. This includes a work uniform and being professionally dressed. Dress shoes, slacks, and a shirt are preferable. However verified scrubs are also allowed.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales, customer service, and leadership skills to work to help people feel their best, we can't wait to meet you.

Please respond with your years of sales expericence and your conversion rate.

** THIS IS NOT A SEASONAL POSITION **

*Massage Envy Franchising, LLC (MEF) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

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