Branch Manager

4 weeks ago

Baton Rouge, United States Mullin Full time

As an executive, the Branch Manager is responsible for the overall success and day to day operations of the branch business unit. The Branch Manager should lead and empower his/her team to operate at their highest level in order to achieve all Branch success metrics including: Safety Quality & Client Satisfaction Productivity Growth & Profitability The Branch Manager is responsible for the financial success of the branch and will participate in the development and management of annual operational budgets, strategic sales plans, customer Relationship Management and Labor Management and Efficiency. The Branch Manager reports to the Maintenance Division Manager. To be successful in this role, you must:

Essential Functions: Responsible for demonstrating and living out the company fundamentals, core values, and culture Models and enforces all company policies and procedures

Including SCFC, PDP, etc.

Monitors, mentors, and leads branch team to balance company goals with team satisfaction Oversee and monitor daily production of landscape maintenance and enhancements, turf and ornamental applications, and irrigation Develop delivery schedule deadlines and oversee the development of production planning and schedule creation Establish staffing levels for each month based upon need Ensure that jobs are completed according to contract and within budget Direct supervisor of Account Managers and oversee all customer accounts Manage key relationships with clients in support of Account Managers Work with Business Development to identify and achieve new contract maintenance sales goals Works with Account Managers to ensure that Enhancement Pipelines and Sales Goals are being achieved Work with AM team to achieve renewal and retention goals Work with Production Managers to monitor safety, quality, and productivity on an ongoing basis Budget control of hours (including overtime) and productivity of production personnel Budget control of departmental expenses Oversee safety, training, and DOT compliance Manage relationships with vendors Participate in establishing and maintaining the branch’s annual budget

Responsible for performance through Contribution Margin line

Monitor and communicate monthly financial performance Deliver timely and accurate financial reports and production data (monthly) to the Executive Team Administer preventive maintenance program and manage equipment repair and replacement

Work with Executive Team to evaluate equipment purchasing and set-up

Communicate with Human Resources to address corrective and disciplinary actions, personnel staffing needs and training needs Conduct performance appraisals and compensation reviews coordinated with Human Resources To perform the job successfully, the individual will demonstrate the following competencies to perform the essential functions of this position: Problem Solving - Identifies and resolves problems in a timely manner, and gathers and analyzes information skillfully. Customer Service - Manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments. Planning/Organization - Prioritizes and plans work activities and uses time efficiently. Quality Control - Demonstrates accuracy and thoroughness, monitors work to ensure quality, and provides feedback to improve performance. Productivity - Meets productivity standards and completes work in an efficient, timely manner. Adaptability - Adapts to changes in the work environment, manages competing demands, and deals with frequent change, delays, and/or unexpected events. Dependability – Is consistently at work and on time, follows instructions, responds to management directions, and absorbs feedback to improve performance. Safety and Security - Implements safety and security procedures and uses equipment and materials properly to reduce risk and protect the workforce. 401K plan with partial match Paid Time Off to include Vacation and Sick Dental, Vision, Disability and many more supplemental insurances

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