Front Desk Agent
1 week ago
Job Location
Sheraton Redding Hotel at the Sundial Bridge - Redding, CA
Position Type
Part Time
Salary Range
$16.00 - $17.00 Hourly
Job Shift
Any
Job Category
Admin - Clerical
Description
POSITION PURPOSE
Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.
ESSENTIAL RESPONSIBILITIES
- Greet and welcome guests upon arrival.
- Execute the registration and checkout process at the front desk.
- Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
- Accurately handle cash transactions and balance a cash drawer to the given amount.
- Acknowledge rewards members and returning guests.
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
- Attend all scheduled training, departmental and hotel meetings.
- Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
- Practice safe work habits and ensure safe work practices to avoid injury to self and others.
- Ensure all privacy and security protocols are followed as well as departmental and company procedures.
- Answer all calls promptly correctly transfer all calls to appropriate departments.
- Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
- Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
- Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
- Maintain lobby cleanliness and organization.
- Assist in booking reservations.
- Assist with handling mail, packages, facsimiles, and guest items.
- All other duties assigned by manager or supervisor.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
- Assist with any guest inquiry.
- Follow all company and safety and security policies and procedures.
- Report maintenance problems, safety hazards, accidents, or injuries.
- Perform other reasonable job duties as requested by direct and indirect supervisors.
- Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
- Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
- Must be able to lift up to 45 lbs. as needed.
- Must be able to push and pull carts and equipment weighing up to 250 lbs.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
- Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
- Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
- Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
- Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
- Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
- Must be able to speak, read, write, and understand the primary language used in the workplace.
- Requires good communication skills, verbal, written and electronic.
- Considerable knowledge of complex mathematical calculations and computer programs.
- Must have excellent leadership capability and customer relations skills.
- Must be detail oriented with outstanding organizational and communication skills.
- Must possess basic computer skills.
- Must possess basic computational ability.
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
- Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
- Self-driven and able to work independently.
- Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
High school or equivalent education required.
EXPERIENCE
- Experience in the hospitality industry preferred.
- Experience in a front desk or customer service role preferred.
- N/A
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
-
Front Desk Associate
3 weeks ago
Redding, United States NSFit, Inc. Full timeWe are looking for a positive Front Desk Associate to join our team! At the Front Desk, you are the face of our business and set the tone for creating exceptional experiences for all our members. You will greet members, answer questions, solve issues, and perform administrative duties as needed. You are a natural people person with a passion for health and...
-
Front Desk Receptionist
4 weeks ago
Redding, United States Bethel Church of Redding Full timeAs the front desk receptionist, you will have the opportunity to greet and serve guests from all over the world through phone calls, emails and receiving them in our main office at College View Campus, our Lake Boulevard location and multiple other locations. The position requires problem solving skills and self motivation to complete on going tasks. The...
-
Front Desk Receptionist
1 month ago
Redding, United States Bethel Church of Redding Full timeJob DescriptionJob DescriptionAs the front desk receptionist, you will have the opportunity to greet and serve guests from all over the world through phone calls, emails and receiving them in our main office at College View Campus, our Lake Boulevard location and multiple other locations. The position requires problem solving skills and self motivation to...
-
Front Desk Receptionist
1 month ago
Redding, United States Bethel Church of Redding Full timeAs the front desk receptionist, you will have the opportunity to greet and serve guests from all over the world through phone calls, emails and receiving them in our main office at College View Campus, our Lake Boulevard location and multiple other locations. The position requires problem solving skills and self motivation to complete on going tasks. The...
-
Front Desk Receptionist
3 weeks ago
Redding, United States Bethel Church of Redding Full timeJob DescriptionJob DescriptionAs the front desk receptionist, you will have the opportunity to greet and serve guests from all over the world through phone calls, emails and receiving them in our main office at College View Campus, our Lake Boulevard location and multiple other locations. The position requires problem solving skills and self motivation to...
-
Front Desk Receptionist
2 weeks ago
Redding, United States Bethel Church of Redding Full timeAs the front desk receptionist, you will have the opportunity to greet and serve guests from all over the world through phone calls, emails and receiving them in our main office at College View Campus, our Lake Boulevard location and multiple other locations. The position requires problem solving skills and self motivation to complete on going tasks. The...
-
Front Desk Agent
1 month ago
Redding, United States Azul Hospitality Full timeJob DetailsJob Location Sheraton Redding Hotel at the Sundial Bridge - Redding, CA Position Type Part Time Salary Range $16.00 - $17.00 Hourly Job Shift Any Job Category Admin - Clerical DescriptionPOSITION PURPOSE Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to;...
-
Medical Receptionist
1 month ago
Redding, United States FYZICAL Therapy and Balance Centers Full timeJob DescriptionJob DescriptionFind your perfect career fit with Proactive Spine and Sports Physical Therapy, also known as FYZICAL Therapy and Balance Center. We are an innovative company that is committed to your growth and success. We are faith based, and looking for a like minded individual to partner with our mission to see lives touched by spreading the...
-
Redding, United States Motel 6 Full timeJob DescriptionJob DescriptionOur Guest Service Representatives create a hospitable guest experience while performing tasks at the front desk. The GSR is a member of the Welcome Team and is a vital position to us as it provides the first impression of our brand. We are dedicated to providing you a safe environment and giving you the training to help you...
-
Guest Services Agent
4 weeks ago
Redding, United States Wyndham Hotels & Resorts Full time** Guest Services Agent** Location: Redding, CA, US Property Name: La Quinta by Wyndham Redding Req Id: 15004 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Redding location in Redding , California . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and...
-
Guest Services Agent
2 weeks ago
Redding, United States Wyndham Hotels & Resorts Full time** Guest Services Agent** Location: Redding, CA, US Property Name: La Quinta by Wyndham Redding Req Id: 15004 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Redding location in Redding , California . **Job Summary** The Guest Service Agent is responsible for providing attentive, courteous and...
-
Redding, United States Motel 6 Full timeJob DescriptionJob DescriptionBenefits:Flexible scheduleFree food & snacksFree uniforms Our Guest Service Representatives create a hospitable guest experience while performing tasks at the front desk. The GSR is a member of the Welcome Team and is a vital position to us as it provides the first impression of our brand. We are dedicated to providing you a...
-
Front Desk
2 months ago
Redding, United States EveryDay Fitness Full timeJob DescriptionJob DescriptionWe are looking for motivated, fun people to join our team! You will be responsible for creating an exceptional experience for current members and guests. You will greet members, answer questions, solve issues, sell agreements and services, perform administrative duties as needed as well as be responsible for the cleanliness of...
-
Front Desk
2 months ago
Redding, United States EveryDay Fitness Full timeWe are looking for motivated, fun people to join our team! You will be responsible for creating an exceptional experience for current members and guests. You will greet members, answer questions, solve issues, sell agreements and services, perform administrative duties as needed as well as be responsible for the cleanliness of the facility and...
-
Front Desk
3 weeks ago
Redding, United States EveryDay Fitness Full timeWe are looking for motivated, fun people to join our team! You will be responsible for creating an exceptional experience for current members and guests. You will greet members, answer questions, solve issues, sell agreements and services, perform administrative duties as needed as well as be responsible for the cleanliness of the facility and...
-
Front Desk
3 weeks ago
Redding, United States EveryDay Fitness Full timeJob DescriptionJob DescriptionWe are looking for motivated, fun people to join our team! You will be responsible for creating an exceptional experience for current members and guests. You will greet members, answer questions, solve issues, sell agreements and services, perform administrative duties as needed as well as be responsible for the cleanliness of...
-
Front Desk
4 days ago
Redding, United States EveryDay Fitness Full timeWe are looking for motivated, fun people to join our team! You will be responsible for creating an exceptional experience for current members and guests. You will greet members, answer questions, solve issues, sell agreements and services, perform administrative duties as needed as well as be responsible for the cleanliness of the facility and...
-
Front Desk/night Auditor
3 days ago
Redding, United States Red Lion Hotel Hilltop Full timeRepresent the hotel to the guest throughout all stages of the guest's stay. Welcome, register, and assign rooms and issue room keys or cards to the guests. Provide information about services available in the hotel and the community. Verify guest payment methods, and follow established credit-checking procedures. Works closely with housekeeping assigning and...
-
General Manager
3 weeks ago
Redding, United States My Place Hotels Full timeJob DescriptionJob DescriptionThe hotel manager is the general manager of a small but relatively complex business. The general manager has a wide range of management responsibilities coupled with the day-to-day supervision of full-time and part-time personnel which may include front desk clerks/guest service representatives, lead room attendants, room...
-
General Manager
1 week ago
Redding, California, United States My Place Hotels Full timeThe Hotel Manager Role at Our CompanyThe hotel manager is like the big boss of a small yet intricate business. This person is in charge of a lot of things but mainly keeps an eye on the day-to-day work of both full-time and part-time staff. This team includes front desk clerks/guest service representatives, lead room attendants, room attendants, maintenance...
