Bilingual Customer Service Specialist

Join to apply for the Bilingual Customer Service Specialist (Spanish) role at Sherwin-Williams Base pay range $18.75/hr - $18.75/hr Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Store associates are expected to promptly resolve any customer concerns, maintain high quality and visual standards, and consistently meet store sales goals. The position is eligible for health benefits such as medical, dental, vision, FSAs, disability, retirement and savings benefits. It is a full?time role located at Store #3021 (7027 Indianapolis Blvd, Hammond, IN 46324) with coverage of additional stores in Dyer, IN and Highland, IN. Pay starts at $18.75/hour. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in?stock and presentable condition of assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Drivers License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin?Williams, you must have received at least a meets expectations (3) rating on your most recent performance appraisal If internal to Sherwin?Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment About Us At Sherwin?Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. What is the Process to get Started? Online Application Find the role that interests you on our Careers page: https://jobsearch.sherwin.com/ Digital Interview Qualified candidates will be invited to complete a digital video interview via HireVue, to be completed within 7 days of invitation. In?Store Interview Candidates who succeed the digital interview will be invited to meet our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. Equal Employment Opportunity Sherwin?Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin?Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin?Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. #J-18808-Ljbffr