Manager Service
3 weeks ago
ASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of next-generation computer-chip technology, always staying a few steps ahead of what's next.
The talented, enthusiastic people at ASM are just like you: dedicated to improving people's lives and unlocking new potential. With our collaborative approach to R&D, we advance key semiconductor technologies and platforms like ALD, epitaxy, PEALD, PECVD, and vertical furnaces. And we have recently entered the promising high-growth market: silicon carbide epitaxy. Year after year, our innovations help to make chips smaller, faster, and more powerful. In fact, you will find our technology in every aspect of modern life: in AI, medical equipment, 5G, smartphones, autonomous driving, and more.
Job Summary:
As a member of the Global Sales and Services business unit, the service manager position is responsible for maintaining customer satisfaction while providing highly valued services and support to ASM customers.
The primary responsibilities for this role are to lead a team of Field Service Engineers and Process Engineers to provide world class customer service to ensure positive outcomes for ASM customers while executing to ASM aftermarket sales strategy.
This position requires significant engagement with strategic customers and is relied upon by a number of ASM senior leaders and executive management stakeholders for delivering on both customer satisfaction initiatives and key business results.
Roles and Responsibilities
- Create /sustain a work environment and culture where safety and quality is a top value
- Create/sustain a work environment and culture where mutual trust, respect, and open communication is highly valued
- Responsible for development of their technical team and performance is proactively managed through real time coaching and corrective actions as necessary
- Ensure all senior technical individual contributor pipeline plans are actively managed
- Full accountability for meeting service operational KPI's to meet annual operational plan deliverables
- Full accountability for workforce sizing to meet customer investment cycle and establishing workforce needs as part of annual operating plan setting.
- Responsible for the execution of strategic business initiatives to achieve revenue, margin, market share growth, and operational excellence targets within the service and spares business areas
- Must be able to influence other senior leaders and executives through clear, concise, and cognitive communication with all relevant data
- Owns customer invoicing and participates in service bookings and billings forecasting process
- Owns overall customer satisfaction specific to service delivery
Education
Bachelors or Master's Degree in a technical discipline or related field.
OR
An equivalent combination of education and experience for which comparable knowledge, skills and ability has been achieved.
Experience / Required skills
+10 years of experience in semiconductor industry supporting complex capital equipment and process technology
+2 years in a leader/ people management role
Extensive knowledge and experience with customer satisfaction, service & spares business, and or account management, preferably within the semiconductor industry. A proven track record of problem solving is a must.
At ASM we are committed to supporting our people, enabling them to develop their talents and perform at their best. We actively promote an inclusive and diverse culture that fosters trust and transparency. Our people are our power, and we value the differences between everyone because it is what make us better as a team. By embracing a wide range of perspectives, we enable a culture of continuous exploration and adoption of new ideas. At every step, we know that it is our valued people who enable us to deliver excellent products and service to our clients - and to make a meaningful difference in society.
So join us on our journey and unleash the power of an open mind. Discover how you can be part of our exciting future and apply today To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram and YouTube.
-
Service Technician
1 week ago
Boise, United States AGRI-SERVICE, LLC Full timeJob DescriptionJob Description SAFETY: Promote the Safety Culture of Agri-Service.Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, ear and eye protection. (PPE)Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers. Maintains a clean service truck,...
-
Service Manager
1 week ago
Boise, United States Wylder Hospitality Group Full timeBase salary up to $60,000 depending on experience plus 10% bonus paid quarterly. Great growth potential! Benefits and PTO plans. Leadership Statement Leadership at the Wylder Hospitality Group stems from our core values: Be Kind, Hold the Standard, Be Honest, Be Caring, Be Professional. Throughout the business these core values define us as a group and...
-
Service Manager
1 week ago
Boise, United States Wylder Hospitality Group Full timeBase salary up to $60,000 depending on experience plus 10% bonus paid quarterly. Great growth potential! Benefits and PTO plans. Leadership Statement Leadership at the Wylder Hospitality Group stems from our core values: Be Kind, Hold the Standard, Be Honest, Be Caring, Be Professional. Throughout the business these core values define us as a group and...
-
Service Manager
18 hours ago
Boise, United States Wylder Hospitality Group Full timeBase salary up to $60,000 depending on experience plus 10% bonus paid quarterly. Great growth potential! Benefits and PTO plans. Leadership Statement Leadership at the Wylder Hospitality Group stems from our core values: Be Kind, Hold the Standard, Be Honest, Be Caring, Be Professional. Throughout the business these core values define us as a group and...
-
Manager Service
2 weeks ago
Boise, United States ASM Company Full timeASM is a leading global supplier of products, services, and materials for semiconductor processing. For more than half a century, innovation has been at the core of everything we do. Our smart, ambitious people are dedicated to creating cutting-edge solutions for the world's leading semiconductor providers. Every day we push the development of...
-
Automotive Service Manager
1 week ago
Boise, United States Bridgestone Corporation Full timeCompany Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service...
-
Automotive Service Manager
21 hours ago
Boise, United States Bridgestone Corporation Full timeCompany Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service...
-
Concrete Service Manager
1 week ago
Boise, United States Petra Inc Full timePOSITION SUMMARY:The Concrete Service Manager is responsible for overseeing daily operations functions within the Concrete Division including ensuring tools and equipment are kept in operational condition, managing materials logistics, overseeing inventory, managing quality control, and collaborating cross divisionally to ensure projects move forward...
-
Concrete Service Manager
6 days ago
Boise, United States Petra Inc Full timePOSITION SUMMARY:The Concrete Service Manager is responsible for overseeing daily operations functions within the Concrete Division including ensuring tools and equipment are kept in operational condition, managing materials logistics, overseeing inventory, managing quality control, and collaborating cross divisionally to ensure projects move forward...
-
Concrete Service Manager
1 week ago
Boise, United States Petra Inc Full timePOSITION SUMMARY:The Concrete Service Manager is responsible for overseeing daily operations functions within the Concrete Division including ensuring tools and equipment are kept in operational condition, managing materials logistics, overseeing inventory, managing quality control, and collaborating cross divisionally to ensure projects move forward...
-
Concrete Service Manager
1 week ago
Boise, United States Petra Inc Full timePOSITION SUMMARY:The Concrete Service Manager is responsible for overseeing daily operations functions within the Concrete Division including ensuring tools and equipment are kept in operational condition, managing materials logistics, overseeing inventory, managing quality control, and collaborating cross divisionally to ensure projects move forward...
-
Concrete Service Manager
19 hours ago
Boise, United States Petra Inc Full timePOSITION SUMMARY:The Concrete Service Manager is responsible for overseeing daily operations functions within the Concrete Division including ensuring tools and equipment are kept in operational condition, managing materials logistics, overseeing inventory, managing quality control, and collaborating cross divisionally to ensure projects move forward...
-
Concrete Service Manager
4 hours ago
Boise, United States Petra Inc Full timePOSITION SUMMARY:The Concrete Service Manager is responsible for overseeing daily operations functions within the Concrete Division including ensuring tools and equipment are kept in operational condition, managing materials logistics, overseeing inventory, managing quality control, and collaborating cross divisionally to ensure projects move forward...
-
Guest Services Manager
1 week ago
Boise, United States Raymond Management Company Full timeWe are seeking an ambitious individual with strong multitasking skills and a passion for leading others. As a Guest Service Manager, you often serve as the manager on duty and will have numerous opportunities to engage with our guests throughout their stay. You will play a key role in delivering the RMC difference. You will be responsible for the Front...
-
Guest Services Manager
24 hours ago
Boise, United States Raymond Management Company Full timeWe are seeking an ambitious individual with strong multitasking skills and a passion for leading others. As a Guest Service Manager, you often serve as the manager on duty and will have numerous opportunities to engage with our guests throughout their stay. You will play a key role in delivering the RMC difference. You will be responsible for the Front...
-
GH Guest Services Manager
7 days ago
Boise, United States Block 22 Group, LLC Full timeGuest Services Manager The Grove Hotel. Responsible for all guest services functions and staff. Areas of responsibility include Bell Staff, Guest Services, Valets, and Shuttle departments. As a manager, you will work with guest service leads and tea Guest Service, Manager, Guest, Operations, Customer Service, Leadership, Retail
-
Travel Nurse
2 days ago
Boise, United States Coast Medical Service Full timeCoast Medical Service is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Boise, ID. Shift: 3x12 hr days Start Date: ASAP Duration: 8 weeks Pay: $1736.5 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the...
-
Service Product Manager
4 weeks ago
Boise, United States HP Full timeService Product Manager Description - Responsibilities: University students enrolled in a Masters advanced degree program who are working in a technical or non-technical internship role at hp during their study or in summer breaks between university semesters. Education and Experience Required: Bachelors degree 1st year of Master's program completed. Job...
-
Region Manager, Specialty Services
1 day ago
Boise, United States Steris Corporation Full timeManages the overall chamber cleaning operations in their assigned Region (11 Western States). Ensures customer satisfaction through quality field service processes that maximize technician productivity and efficiency. This includes proactively identi Manager, Continuous Improvement, Customer Experience, Field Service, Product Development, Service Engineer,...
-
Travel Nurse
1 day ago
Boise, United States Coast Medical Service Full timeCoast Medical Service is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Boise, ID. Shift: 3x12 hr days Start Date: ASAP Duration: 8 weeks Pay: $1736.5 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the...