Customer Service Representative TEMP-to-PERM

2 days ago

Easton, United States Victaulic Full time

Customer Service Representative (Temp-to-Perm) POSITION: Customer Service Representative LOCATION: Commerce Park (Easton, PA) REPORTS TO: Customer Service Supervisor Customer Service Representative Responsibilities: Provide professional and proper response to all product and order related inquiries for primary accounts and other account contacts as required. Develop and improve the focus of customer relationship management with both internal and external customers as well as support the Victaulic Product Delivery System by maintaining a proactive and integrated communication flow with Sales, the Distribution Center Managers and our customers regarding customer service issues. Perform all order processing and service-related activities to ensure the accurate, timely and effective handling of customer requirements. Assist customer in selecting product that best suits the application and identify potential sales opportunities and ensure the sales lead is provided to appropriate Sales Representative.

Perform quotation and order entry, edit and maintenance, handle all telephone, fax or email inquiries relating to freight, product application, or billing issues for primary accounts and other accounts as required. Analyze and resolve customer requests, inquiries or problems by utilizing established procedures. Identify and report all instances of customer problems, potential sales leads and system deficiencies that are not immediately resolved to Supervisor and Sales Representative and/or Sales Management. Prevent and/or resolve any billing disputes ensuring improved efficiencies.

Adhere to all company policies, procedures and best practices of all order cycle activities. Maintain current documentation and files as per established procedures and policies. Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Service and the organization. Assist in various tasks, projects and responsibilities as assigned by a Customer Service Supervisor or Manager.

Utilizes the Quality Improvement Process to fulfill the responsibilities of the position and improve work processes.

Qualifications

(Education, Experience, Personal Attributes) Bachelor's Degree a plus. Possess proficient skills with Microsoft Office products including: Word, Excel, Access, & Project.

Experience

and understanding of Visual Basic language a plus. Minimum three years of customer service. Customer Service Representative must possess excellent communication skills and be patient, professional and courteous when faced with an adverse situation. Project management skills a plus.

Must be goal oriented, reliable, self-motivated and able to multi-task effectively. Willing to be flexible in schedule and work occasional overtime. Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status.

  • Customer Service Representative

    2 days ago

    Easton, United States U-Haul Full time

    Customer Service RepresentativeAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all...

  • Customer Service Representative

    4 weeks ago

    Easton, United States Maryland Staffing Full time

    Customer Service Representative We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and...

  • Customer Service Representative

    3 weeks ago

    Easton, United States Family Dollar Full time

    Family Dollar - 101 Marlboro Ave Ste 17 [Retail Associate / Team Member] As a Customer Service Representative at Family Dollar, you'll: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...

  • Customer Service Representative

    4 weeks ago

    Easton, United States Suburban Propane Full time

    Customer Service RepresentativeWe are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and...

  • Customer Service Representative

    4 weeks ago

    Easton, United States Maryland Staffing Full time

    Customer Service RepresentativeWe are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and...

  • Customer Service Representative

    2 weeks ago

    Easton, MD, United States U-Haul Full time

    Compensation Range: $15.00 to $17.00 Hourly Location: 8627 Ocean Gateway, Easton, Maryland 21601 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    7 days ago

    Easton, MD, United States U-Haul Full time

    Compensation Range: $15.00 to $17.00 Hourly Location: 8627 Ocean Gateway, Easton, Maryland 21601 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...

  • Customer Service Representative

    2 days ago

    Easton, Pennsylvania, United States Uline Full time $26 - $30

    Customer Service Representative - BilingualPay from $26 to $30 per hour with significant growth and earning potentialPennsylvania Branch700 Uline Way, Allentown, PA 18106Morning Call's Top Large Employer of 2025Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll dig into order details to deliver the legendary...

  • Customer Service Representative

    1 week ago

    Easton, PA, United States Staff My Agency Full time

    Position Overview State Farm Agency - Easton, PA is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow...

  • Customer Service Representative

    1 week ago

    Easton, PA, United States Staff My Agency Full time

    Position Overview State Farm Agency - Easton, PA is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow...