Customer Service Representative

3 months ago

Mesquite, United States FNA Group Full time
SUMMARY:

FNA Group is a world-class, leading manufacturer of consumer and industrial pressure washers and other outdoor power equipment. FNA's highly acclaimed brands include Simpson, Delco and CRX. Exclusive licenses with recognizable brands such as DeWalt, Stanley Black & Decker and Craftsman further strengthens FNA's market presence and awareness. FNA is a dynamic organization with unprecedented growth due largely to its ability to attract and retain highly talented associates.

We have a challenging and exciting opportunity for a Customer Service Representative to add to our growing product support team. If you thrive in a fast-paced environment, embrace multi-tasking, and enjoy problem solving and helping business partners, then we want to speak with you

Primary Purpose:

As a Customer Service Representative, you will communicate with our customers via live chat and through our customer service e-mail. You will be a liaison on behalf of the FNA Group, serving as a brand ambassador to our consumers, conveying professional expertise in our products, brands and services. You will work closely with our product service, sales, marketing and technical service teams to help guide and answer customer questions relating to product features, comparisons, replacement parts, service work, how-to, and other inquiries from both current and prospective product owners.

Duties and Responsibilities:
  • Provide timely and accurate responses to live chat and email inquiries into all FNA Group products.
  • Manage consumer interactions professionally, efficiently and with good communication skills.
  • Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.
  • Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls.
  • Communicate with clients and exhibit empathy when appropriate.
  • Research and understand the consumer and competitive marketplace.
  • Accurately document customer interactions, comments and details with limited errors.
  • Provide back-up support for other areas as necessary.
  • Complete other duties as assigned.
Qualifications:

Required:
  • Good typing speed with proper spelling and use of grammar.
  • Strong attention to detail with excellent written and verbal communication skills.
  • Ability to apply effective intermediate computer skills, including live chat, and Microsoft Office applications such as Outlook, Word and Excel.
  • Ability to understand/read equipment drawings and look up parts in Illustrated Parts Lists (IPLs).
  • Detail oriented with a focus on quality and accuracy; ability to multitask.
  • Ability to work independently as well as part of a team and collaborate with different departments.
Preferred:
  • Familiarity with small engine maintenance and repair with pressure washer experience a big plus.
  • Working mechanical knowledge, including the use of tools.
  • Customer Engagement Center experience a plus.
  • Bilingual communication skills in Spanish and English is a plus.


Education/Certification:

High School diploma or equivalent required. College degree is a plus.

  • Customer Service Representatives

    6 days ago

    Mesquite, United States Randstad North America, Inc. Full time

    Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotly within the State of Texas! As a Customer Service Representative you will provide Customer Support over t Customer Service, Customer Service Representative, Representative, Retail, Staffing, Service

  • Customer Service Representative

    6 days ago

    Mesquite, Texas, United States Tailored Brands Inc Full time

    Role Overview:K&G Fashion Superstore is seeking a talented Customer Service Representative to join our team in Mesquite, TX. As a Customer Service Representative, you will be responsible for providing an exceptional customer experience by assisting customers with purchases, returns, and exchanges. You will also be responsible for maintaining a well-organized...

  • Customer Service Representative

    6 days ago

    Mesquite, Texas, United States American National Bank of Texas Full time

    **Job Title:** Customer Service RepresentativeAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at American National Bank of Texas. This role is ideal for individuals who enjoy interacting with customers, resolving issues, and providing exceptional service.ResponsibilitiesRespond to customer inquiries...

  • Customer Service Representative

    2 weeks ago

    Mesquite, Texas, United States CSB Logistics Full time

    Customer Service Representative Job SummaryCBS Logistics is hiring a Customer Service Representative to provide exceptional customer experiences as a DSP Delivery Driver. This role requires a valid driver's license, ability to lift packages up to 50 lbs, strong work ethic, and positive attitude.Responsibilities:Navigating delivery routes in Dallas...

  • customer service representatives

    2 weeks ago

    mesquite, United States Randstad US Full time

    customer service representatives. + mesquite , texas (remote) + posted 1 day ago **job details** summary + $18 - $19 per hour + temp to perm + bachelor degree + category business and financial operations occupations + referenceAB_4689004 job details Join one of the Industry leaders transforming the science of risk. Our client is looking to...

  • customer service representatives

    1 week ago

    mesquite, United States Randstad US Full time

    customer service representatives. + mesquite , texas (remote) + posted 2 days ago **job details** summary + $18 - $19 per hour + temp to perm + bachelor degree + category business and financial operations occupations + referenceAB_4689004 job details Join one of the Industry leaders transforming the science of risk. Our client is looking to...

  • Customer Service Representative

    4 weeks ago

    Mesquite, United States Circle K Full time

    Circle K - 3030 Military Pkwy [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    6 days ago

    Mesquite, Texas, United States Clean Windows of North Texas, Inc. Full time

    We are seeking a Customer Service Representative to join our team at Clean Windows of North Texas, Inc. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and sales skills.OverviewOur company is committed to providing high-quality window cleaning services to our customers in Garland, TX. We offer...

  • Customer Service Representative

    2 weeks ago

    Mesquite, Nevada, United States Kroger Full time

    Job Title:Cashier/Customer Service RepresentativeAbout the Company:We are a leading grocery store chain based in Salt Lake City, Utah. As part of the Kroger family of companies, we pride ourselves on bringing diverse teams together with a passion for food and people.Estimated Salary:$12-$15 per hour, depending on experienceJob...

  • Customer Service Representative

    7 days ago

    Mesquite, Texas, United States Community Concierge Services LLC Full time

    Job Title: Customer Service RepresentativeThis is a unique opportunity to join Community Concierge Services LLC as a customer service representative. As a valet trash collector, you will be responsible for collecting bagged trash and broken down boxes from the doors of residents, transporting them to your truck using a leakproof tote bag, and then taking the...

  • Customer Service Representative

    3 weeks ago

    Mesquite, Texas, United States American National Bank of Texas Full time

    The American National Bank of Texas is seeking a dedicated Customer Service Representative to join our team. As a Virtual Teller Customer Care specialist, you will be responsible for providing exceptional customer service, answering inquiries, and resolving issues in a timely and professional manner.This role requires excellent communication and...

  • Customer Service Representative

    2 weeks ago

    Mesquite, Texas, United States Mi-Jack Products Full time

    Job Summary:We are seeking a highly skilled Customer Service Representative to join our team at Mi-Jack Products. As a key member of our customer support team, you will play a crucial role in ensuring that our customers receive exceptional service and support.About the Role:Provide expert support to customers on equipment maintenance, repair, and...

  • Bilingual Customer Service Representative

    4 weeks ago

    Mesquite, Texas, United States AlienVault Full time

    **Company Overview**We are a dynamic and innovative company seeking a skilled Customer Service Representative to join our team. As a bilingual individual, you will be the face of our company, interacting with customers in both English and Spanish.

  • Customer Service Representative in Mesquite Area

    7 days ago

    Mesquite, Texas, United States The Hire Solution Full time

    At The Hire Solution, we are seeking a Customer Service Representative to join our team in the Mesquite area. As a key member of our call center, you will be responsible for providing exceptional customer service to our clients.Job DescriptionThe ideal candidate will have excellent communication skills, both verbal and written, and be able to work...

  • Customer Service Representative

    1 week ago

    Mesquite, Texas, United States Wise Staffing Group Full time

    About the RoleWise Staffing Group is seeking a Customer Service Representative / Forklift Operator to join our team. This Temp-to-Hire position offers a competitive salary of $18-$20 per hour, paid weekly.As a key member of our distribution center team, you will be responsible for operating a forklift and performing various tasks related to warehouse...

  • Customer Service Representative

    4 weeks ago

    Mesquite, United States ASSOCIATED PACKAGING INCORPORATED Full time

    Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance...

  • Customer Service Representative

    3 weeks ago

    Mesquite, United States ASSOCIATED PACKAGING INCORPORATED Full time

    Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country. Employees of Associated Packaging, Inc. enjoy an energetic and people-first company culture. We are excited to offer a premium benefits package including PTO, Employee Assistance...

  • Customer Service Representative

    6 days ago

    Mesquite, Nevada, United States Mesquite Gaming Employment Center Full time

    As a Cafe Cashier, you will play a critical role in providing exceptional customer service, processing transactions efficiently, and maintaining a clean and safe work environment.We offer a competitive hourly rate of $13.75 for this position, as well as opportunities for skill development and growth in a dynamic and fast-paced...

  • Customer Service Representative

    1 month ago

    Mesquite, Nevada, United States The Kroger Company Full time

    About The Kroger CompanyThe Kroger Company is a leading retail employer with a rich history of serving customers and communities across the United States.Job SummaryWe are seeking a Clerk to join our team at one of our fuel centers. As a Clerk, you will play a key role in providing excellent customer service, operating equipment safely and efficiently, and...

  • Customer Service Representative

    1 week ago

    Mesquite, Texas, United States Matsun Nutrition Inc Full time

    Job OverviewMatsun Nutrition Inc is a leading dietary supplement manufacturing company specializing in liquids. We are seeking a skilled Sales Office Administrator to join our team.Estimated Salary: $55,000 - $65,000 per yearKey Responsibilities:Handle customer inquiries and complaints by providing product and service information and resolving technical...