Member Service Representative

3 weeks ago


Arlington, United States Navy Federal Credit Union Full time

/ / / Job ID: 49675 **Member Service Representative (Full-Time) - North Arlington**

**Location:** VA Arlington - North Arlington **Full/Part Time:** Full-Time **Regular/Temporary:** Regular Email **Job Description**

**YOUR LIFE'S MISSION: POSSIBLE**

You have goals, dreams, hobbies and things youre passionate about.

**Whats Important to You Is Important to Us**

Were looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to themfriends, family and passions. And we're looking for team members who are passionate about our missionmaking a difference in military members' and their families' lives. Together, we can make it happen.

**Dont take our word for it.**

Military Times 2021 Best for Vets Employers

WayUp Top 100 Internship Programs

Forbes 2021 The Best Employers for New Grads

Forbes America's Best Employers

Newsweek Top 100 Most Loved Workplaces

2021 People Companies that Care

*Fortune* Best Workplaces for Women

*Fortune* 100 Best Companies to Work For

*Fortune* Best Workplaces for Millennials

Computerworld Best Places to Work in IT

**Basic Purpose**

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust, and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision.

** Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox.**

**Responsibilities**

Analyze, research, and resolve problems and discrepancies related to member accounts/loans

Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications

Counsel current and prospective members about Navy Federal's products and services

Ensure cash and other negotiable instruments are handled properly

Identify opportunities to cross service products and increase product penetration

Perform platform-banking functions

Understand and comply with federal and other regulations relating to financial products and services

May assist with Branch Office vault opening, closing and balancing procedures

May serve as a Branch Office and/or ATM vault custodian

Perform other duties as assigned

**Qualifications**

Ability to work independently and in a team environment

Working knowledge of savings and checking products, accounts, and services

Effective active listening skills to accurately respond to inquiries and account requests

Effective organizational, planning and time management skills

Effective research, analytical, and problem-solving skills

Effective skill building effective relationships through rapport, trust, diplomacy, and tact

Effective skill exercising initiative and using good judgment to make sound decisions

Effective skill maintaining composure in a high production and changing environment

Effective skill navigating multiple screens and PC applications and adapting to new technologies

Effective skill performing mathematical calculations and working accurately with numbers

Effective verbal and written communication skills

**Desired -** Experience in member/customer service preferably in a call center, retail banking or financial institution

**Desired -** Experience in working in a credit union environment

**Hours:** Available Monday Saturday: hours based on business needs.

**Location:** 6402 Williamsburg Blvd Arlington VA. 22207 & 875-A N. Randolph Street Arlington, VA. 22003

* Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

**Salary Range:** $21.50 hourly to $25.00 hourly **Equal Employment Opportunity**

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

**COVID-19 Vaccine Information**

As a COVID-19 safety measure, our employees must either provide proof of COVID-19 vaccination or follow additional safety protocols, including testing.

**Disclaimer**

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

**Bank Secrecy Act**

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.



  • Arlington, United States Lafayette Federal Credit Union Full time

    Lafayette Federal Credit Union has earned the 2024 Top Workplaces award from USA Today!NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS.  Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Welcome to Lafayette Federal Credit Union Careers! Our organization...


  • Arlington Heights, United States METRO Federal Credit Union Full time

    Job DescriptionJob DescriptionAre you passionate about delivering exceptional service and making a positive impact in yourcommunity? Do you thrive in a dynamic, team-oriented environment? If so, we want you to joinour team at METRO Federal Credit Union as a Member Service Representative!Position: Member Service RepresentativeLocation: 2440 E Rand Road,...


  • Arlington, United States Northwest Federal Credit Union Full time

    Overview: The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union...


  • Arlington, United States Navy Federal Credit Union Full time

    / / / Job ID: 49721 **Member Service Representative (Part-Time) - Arlington** **Location:** TX Arlington **Full/Part Time:** Part-Time **Regular/Temporary:** Regular Email **Job Description** **YOUR LIFE'S MISSION: POSSIBLE** You have goals, dreams, hobbies and things youre passionate about. **Whats Important to You Is Important to Us** Were looking for...


  • Arlington, United States Ray Givens - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Financial Services Representative State Farm Agent Team Member with Ray Givens - State Farm Agent, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded and consultative approach to educating customers on...


  • Arlington, United States Angelica Martinez - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Angelica Martinez - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make...


  • Arlington, United States Tj Villarreal - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceFlexible schedulePaid time offROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Tj Villarreal - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention...


  • Arlington, United States Jesus Sanchez - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...


  • Arlington, United States Help The World LLC Full time

    Job Title: Insurance Customer Service Representative Company: Help The World LLC Job Type: Full-time/Part-time Why Help The World LLC? Let’s do something that really matters. We have an important mission: serving the members of the community and their families. It’s both a chance to say thank you and the opportunity to put your talents to work in a...


  • Arlington, United States Andrew Jantz - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompany partiesCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offRelocation bonusSigning bonusTraining & developmentTuition assistanceVision insurance Position OverviewSuccessful State Farm Agent is seeking a qualified professional to...


  • Arlington, United States Bluegreen Vacations Full time

    Location: Location: Customer Service Representative in Arlington, VA by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The Customer Service Representativewill serve two primary functions at the guest service desk in Simon malls. First, they will serve as the primary greeter for the GSD, engaging with customers inviting...


  • Arlington Heights, United States Geovanni Trujano - State Farm Agent Full time

    Position OverviewAre you passionate about providing outstanding customer service? Do you excel in a dynamic and client-focused environment? Join our team as a Customer Service Representative at our State Farm independent contractor agency and be a crucial part of delivering exceptional service to our valued clients.ResponsibilitiesServe as the first point of...


  • Arlington, United States Kerecis Limited Full time

    Customer Service Representative Description Summary: The Customer Service Representative manages customer queries and directs them to the appropriate contact. This position interacts with customers to provide information in response to inquiries about products and services and provides support to Sales Operation team and Salespeople. The Customer Service...


  • Arlington, United States Al Clark - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Marketing Representative - State Farm Agent Team Member forAl Clark - State Farm Agent, your creativity, and strategy promote the continued growth of our agency. Your diversified marketing shapes our brands public image and cultivates existing client relations. Your cross-functional campaigns will expand...


  • Arlington, United States Mr. Appliance of Mansfield Full time

    Job DescriptionJob DescriptionBenefits:Paid time offTraining & developmentVETERAN FAMILY OWNED & OPERATEDWe are committed to serving our customers with exceptional service, expertise and empathy. Mr. Appliance is an appliance repair franchise with over 250 locations whose core values are Respect, Integrity, and Customer Focus while Having fun in the process!...


  • Arlington, United States Angelica Martinez - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:Angelica Martinez - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to...


  • Arlington, United States Tj Villarreal - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceFlexible schedulePaid time offROLE DESCRIPTION:As a Marketing Representative - State Farm Agent Team Member with Tj Villarreal - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to...


  • Arlington, Virginia, United States Circle K Full time

    Store : 2700 E Abram St, Arlington, Texas 76010Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...


  • Arlington, United States Asbury Full time

    About Asbury Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our...


  • Arlington Heights, United States ABC Plumbing, Sewer, Heating, Cooling and Electric Full time

    Join Our Team for an Exciting Opportunity! Are you seeking a dynamic seasonal job that offers valuable learning experiences and professional growth? Look no further! ABC Plumbing, Sewer, Heating, Cooling, and Electric, one of the leading residential service providers in the Chicagoland area, is seeking motivated individuals to join our team as Customer...