Embedded Shift Operations Manager

3 weeks ago

Seattle, United States CareerBuilder Full time

Job Description

About the Role

Sibylline is looking for experienced Shift Operations Managers (SOMs)to join our team, working on-site, embedded within our clients rapidly evolving GSOC. SOMs will be responsible for managing teams in the clients office location, based in Seattle, WA. SOMs must excel in people management and be comfortable providing senior-level direction for operational and tactical responses to safety and security issues in a dynamic, high-intensity environment.

Successful candidates will have a proven track-record in three key areas: (1) managing diverse teams under pressure to achieve results while fostering a supportive, collaborative environment; (2) managing timely assessments of potential risks to the customer and overseeing immediate response to the satisfaction of stakeholders and/or in accordance with established policies and procedures; and (3) managing multiple priorities and concerns and escalating significant issues to senior-level management as necessary.

SOMs will serve as the senior Sibylline representatives on shift at the clients GSOC, and are thus responsible for the overall response to issues that arise on-shift as well as the day-to-day management of assigned personnel. The shifts are structured with a SOM, who directly manages multiple Supervisors. The Supervisors in turn manage multiple Lead Operators and Operators.

The shift hours will be Wednesday - Saturday 9pm-7am

Duties and Responsibilities

Operations Management

Provide strategic direction and hands-on guidance to Supervisors and other team members to manage all activities and emerging issues that occur on-shift, including physical security, safety, and business continuity events.

Respond to escalations and provide direct assistance/communications to stakeholders, including field-based security specialists, site security facilitators, and facilities managers as required.

Use judgement to assess immediate risks to the safety and security of customers, providing timely communications to customers about those risks when needed.

Lead initial crisis management functions in response to breaking events and work with regional crisis leads for incident escalation and handover.

Provide exemplary customer service to the client and those requiring GSOC support or services, whilst helping subordinates to reach a similar level of customer service-related excellence.

Escalate issues as required to more senior-level manager and/or the client.

Provide oversight and quality assurance for all tasks completed on assigned shifts, including final product review and approval prior to dissemination.

Monitor and track metrics and key performance indicators for biweekly and quarterly review as required by the client contract.

Personnel Management

Serve as the line manager to on-shift Supervisors and skip-level manager to their subordinates.

Ensure appropriate staffing coverage and alignment of responsibilities.

Provide direct support and engagement to help subordinates reach their performance potential within assigned roles and meet broader professional development goals.

Manage performance- or behavior-related staff concerns and issues in accordance with company policies.

Strategic Vision and Continuous Improvement

Serve as a senior-level contributor to strategic discussions about the direction of the global program and programmatic evolutions that expand and improve GSOC services and customer experience.

Contribute to the development and/or maintenance of policies and procedures impacting GSOC efficacy.

Support efforts to identify modern technologies and business processes to improve overall GSOC efficiency. Manage the operational implementation of technology and process changes in accordance with approved change management plans.

Billing review

Facilitate scheduling to ensure all critical posts are filled and billed in accordance to the work order.

Work with the Account Manager to conduct initial invoice review and correct errors prior to invoice submission.

#J-18808-Ljbffr

  • Embedded Shift Operations Manager

    5 days ago

    Seattle, United States Sibylline Americas Full time

    Job Description Considering making an application for this job Check all the details in this job description, and then click on Apply.About the Role​Sibylline is looking for experienced Shift Operations Managers (SOMs)​to join our team, working on-site, embedded within our client’s rapidly evolving GSOC. SOMs will be responsible for managing teams in...

  • Embedded Shift Operations Manager

    3 weeks ago

    Seattle, Washington, United States Sibylline Americas Full time

    Job Description About the Role ​Sibylline is looking for experienced Shift Operations Managers (SOMs)​to join our team, working on-site, embedded within our client’s rapidly evolving GSOC. SOMs will be responsible for managing teams in the client’s office location, based in Seattle, WA. SOMs must excel in people management and be comfortable...

  • Embedded GSOC Operations Manager

    3 weeks ago

    Seattle, Washington, United States Sibylline Americas Full time

    Job Description About the Role About the Role Sibylline is looking for experienced GSOC Managers to join our team, working on-site, embedded within our client’s rapidly evolving GSOC. Managers will be responsible for multiple shifts in the client’s office location, based in Arlington, VA or Seattle, WA. GSOC Managers must excel in people management and...

  • Embedded GSOC Supervisor

    3 weeks ago

    Seattle, Washington, United States Sibylline Americas Full time

    Job Description About the Role ​Sibylline is looking for experienced Global Security Operations Center (GSOC) Supervisors​to join our team, working on-site, embedded within our clients rapidly evolving GSOC. Based in Seattle, WA, the Supervisor will lead a team of Operators who are responsible for access control, alarm monitoring, customer service,...

  • Operations Coordinator

    7 days ago

    Seattle, United States TorchStone Global Full time

    Job description Serving as a full-time, embedded Operations Coordinator with a Fortune 50 Company in its corporate security organization, the selected candidate will be a high-visibility partner that makes the coordination and strategic alignment of activities possible. This position requires scrupulous attention to detail and the ability to focus on the...

  • Operations Coordinator

    1 week ago

    Seattle, United States TorchStone Global Full time

    Job descriptionServing as a full-time, embedded Operations Coordinator with a Fortune 50 Company in its corporate security organization, the selected candidate will be a high-visibility partner that makes the coordination and strategic alignment of activities possible. This position requires scrupulous attention to detail and the ability to focus on the...

  • Operations Coordinator

    7 days ago

    Seattle, United States TorchStone Global Full time

    Job descriptionServing as a full-time, embedded Operations Coordinator with a Fortune 50 Company in its corporate security organization, the selected candidate will be a high-visibility partner that makes the coordination and strategic alignment of activities possible. This position requires scrupulous attention to detail and the ability to focus on the...

  • Operations Manager

    4 weeks ago

    Seattle, Washington, United States Siemens Corporation Full time

    We are looking for an Operations Manager for our Value-Added Partner (VAP) & Channel (Indirect Channel) partners in our Siemens Building Products (BP) group.As an Operations Manager you will provide product, technical sales, and application expertise related to the Life Sciences/Healthcare market channels and Siemens Critical Environments (CE) product...

  • Cloud Operations Manager-3rd Shift

    2 weeks ago

    Seattle, United States Oracle Full time

    U.S. Citizenship and active TS/SCI w/Poly clearance required. Lead an Incident team that will install code, monitor, maintain, support, and optimize all production cloud technologies including both hardware and software for Oracle National Secure Regions (ONSR). Manages and controls activities in multi-functional areas of sections. Ensures appropriate...

  • Operations Manager

    2 weeks ago

    Seattle, United States LHH Full time

    LHH has partnered with a rapidly growing company in Seattle in search of a Operations Manager. This position will be responsible for operations logistics as well as customer service. Applicant needs to be self-sufficient, strong customer skills and at least 2 years of experience in logistics.What you will do:Manage overall vehicle fleet operations for the...

  • Operations Manager

    2 weeks ago

    Seattle, United States LHH Full time

    LHH has partnered with a rapidly growing company in Seattle in search of a Operations Manager. This position will be responsible for operations logistics as well as customer service. Applicant needs to be self-sufficient, strong customer skills and at least 2 years of experience in logistics.What you will do:Manage overall vehicle fleet operations for the...

  • Operations Manager

    4 days ago

    Seattle, United States LHH Full time

    LHH has partnered with a rapidly growing company in Seattle in search of a Operations Manager. This position will be responsible for operations logistics as well as customer service. Applicant needs to be self-sufficient, strong customer skills and at least 2 years of experience in logistics.What you will do:Manage overall vehicle fleet operations for the...

  • Operations Manager

    4 days ago

    Seattle, United States LHH Full time

    LHH has partnered with a rapidly growing company in Seattle in search of a Operations Manager. This position will be responsible for operations logistics as well as customer service. Applicant needs to be self-sufficient, strong customer skills and at least 2 years of experience in logistics.What you will do:Manage overall vehicle fleet operations for the...

  • Security Engineer

    4 weeks ago

    Seattle, United States AGS Cyber Full time

    Embedded Security Engineer - Hybrid - Seattle, Washington The salary base is approximately $130K—170K (dependent on experience), plus an employee stock option plan and additional benefits (401K, etc.).You MUST be an American citizen or a Green Card Holder.You MUST have 3+ years of experience as a security engineer.The client, based in Seattle, seeks a...

  • Security Engineer

    3 weeks ago

    Seattle, United States AGS Cyber Full time

    Embedded Security Engineer - Hybrid - Seattle, Washington The salary base is approximately $130K—170K (dependent on experience), plus an employee stock option plan and additional benefits (401K, etc.).You MUST be an American citizen or a Green Card Holder.You MUST have 3+ years of experience as a security engineer.The client, based in Seattle, seeks a...

  • Security Engineer

    3 weeks ago

    Seattle, United States AGS Cyber Full time

    Embedded Security Engineer - Hybrid - Seattle, Washington The salary base is approximately $130K—170K (dependent on experience), plus an employee stock option plan and additional benefits (401K, etc.).You MUST be an American citizen or a Green Card Holder.You MUST have 3+ years of experience as a security engineer.The client, based in Seattle, seeks a...

  • Administrative Operations Manager

    1 week ago

    Seattle, United States LHH Full time

    LHH Recruitment Solutions is hiring for an Administrative Operations Manager for a hospitality organization located in Seattle, WA. This position will oversee the organization’s ongoing business operations and customer success programs and will help them manage their growth. This person will be responsible for the overall efficiency and day-to-day...

  • Administrative Operations Manager

    1 week ago

    Seattle, United States LHH Full time

    LHH Recruitment Solutions is hiring for an Administrative Operations Manager for a hospitality organization located in Seattle, WA. This position will oversee the organization’s ongoing business operations and customer success programs and will help them manage their growth. This person will be responsible for the overall efficiency and day-to-day...

  • Research Program Manager, Research Operations

    1 day ago

    Seattle, United States META Full time

    The Marketing Insights Programs team builds programs that power the Insights function and grow the global researcher community. Marketing Insights Program Managers enhance impact and efficiency by identifying researcher needs and impact opportunities, building strategic systems that achieve strong long-lasting outcomes, and championing Insights POV/needs...

  • Business Operations Manager

    2 weeks ago

    Seattle, United States Russell Tobin Full time

    Job DescriptionJob DescriptionBusiness Operations ManagerClient: American multinational computer software companyLocation: Hybrid; Seattle, WAContract: 1-year W2Pay Rate: $60-65 / hourDescription:The Operations Manager is responsible for overseeing daily operations, processes, and efficiencies within the Growth Marketing & Insights (GMI) organization. This...