Health Services Coordinator

2 weeks ago

Austin, United States Central Health Full time

Overview:

The Health Services Coordinator reports to the Navigation Center Healthcare Services Supervisor at the Central Health Navigation Center. This position facilitates access to Central Health's direct practice of medicine by answering inbound calls and scheduling appointments and/or in-clinic procedures. The Health Services Coordinator provides general education regarding healthcare services and other related services available to MAP & MAP Basic members, and supports patients with troubleshooting issues with patient portal access, processing payments over the phone, and performing administrative tasks. The Health Services Coordinator is responsible for management of assigned work queues for incoming referrals for Central Health services, and serves as the initial point of contact for patients of Central Health.


This position will work at least 50% of their hours on site in the Navigation Center.

Responsibilities:

ESSENTIAL FUNCTIONS:

  • An estimated 80% of staff time is dedicated to receiving incoming calls via the incoming call queue or performing outbound calls to initiate contact on behalf of Central Health after receiving a specialty services referral.
  • An estimated 20% of staff time is dedicated to off-phone activities, which may include administrative duties such as scanning and organizing electronic documents, delegating and organizing electronic fax records, preparing
    mail correspondence to patients, and supporting data entry for pre-registration activities.
  • Provide exceptional customer service to all patients, including but not limited to, scheduling and confirming appointments using multiline phones and performing data entry into the EHR system while maintaining strict confidentiality of personal health information (PHI).
  • Accurately and promptly schedule, reschedule and cancel patient appointments for the convenience of the patient and/or their representative.
  • Resolve patient inquiries as directed including but not limited to MyChart Support, Member benefits, basic clinic information, payment processing, patient financial responsibility, and initiation of the MAP/MAP Basic Member or
    Central Health Patient complaint/compliment process via the incident management system.
  • Management of assigned referral work queues designated for incoming Central Health specialty services consults, and management of inbound electronic fax lines for receiving and processing referrals and relevant health information.
  • Support clinic pre-registration processes by verifying or updating demographics and insurance coverage information and initiating relevant pre-visit questionnaires via telephone or MyChart.
  • Complete any third party payor pre-authorization processes and requirements.
  • Secure and document any information related to third party authorization for inbound Central Health Specialty referrals for services.
  • De-escalate situations involving dissatisfied patients, offering patient assistance and support and initiating documentation in the incident management system, and escalates patient concerns to leaders as needed.
  • Document all patient interactions accurately and concisely in all systems.
  • Embrace diversity throughout the workplace with patients, their families, and co-workers by making a genuine effort to understand the needs of others while also maintaining a positive and flexible attitude to cooperate and
    work collaboratively to help others.
  • Adhere to assigned work schedule and meet or exceed identified call center metrics.
  • Perform other duties as assigned.

KNOWLEDGE/SKILLS/ABILITITES:

  • Bilingual (Spanish/English) preferred.
  • Excellent communication skills. Professional, articulate voice. Ability to communicate effectively, both orally and in writing.
  • Excellent Customer Service Skills to be delivered via telephone, email, or other electronic communication methods.
  • Proficient user knowledge of Windows Office programs (Word, Excel, PowerPoint), and the ability to learn specialized computer applications.
  • Ability to multi-task in several computer applications while holding a conversation with a member, including virtual phone system, electronic health record, and eligibility verification software.
  • Ability to plan, organize and prioritize multiple tasks that need to be completed on a daily basis.
  • Excellent organizational skills and documentation orientation.
  • Enjoy working in a fast-paced environment while maintaining a professional attitude.
  • Positive attitude and ability to work well with others.
  • Ability to maintain confidentiality.
  • Ability to work independently.
  • Must be self-motivated and goal-oriented.
  • Ability to perform the essential job functions of this job, with or without reasonable accommodations.


Qualifications:

EDUCATION:

  • High School Diploma or equivalent required.

WORK EXPERIENCE:

  • 1 year experience in a medical or call center setting required.
  • 1 year previous scheduling, referral, registration, and/or billing experience required.

LICENSES/CERTIFICATIONS:

  • Successful completion of Medical Assistant Certification program (Certified Medical Assistant (CMA) through the AAMA) preferred.

  • Health Services Coordinator

    2 weeks ago

    Austin, United States Central Health Full time

    Overview: The Health Services Coordinator reports to the Navigation Center Healthcare Services Supervisor at the Central Health Navigation Center. This position facilitates access to Central Health's direct practice of medicine by answering inbound calls and scheduling appointments and/or in-clinic procedures. The Health Services Coordinator provides general...

  • Health Services Coordination Specialist

    3 weeks ago

    Austin, United States Central Health Full time

    Overview: The Health Services Coordinator Specialist reports to the Navigation Center Healthcare Services - Supervisor at the Central Health Navigation Center. The Health Services Coordinator - Specialist will provide primary referral management support within the Navigation Center call center for services to be performed by a Central Health Network...

  • Maternal and Child Health Unit Coordinator

    1 month ago

    Austin, United States Dept of State Health Services Full time

    The Unit Coordinator (Program Specialist VI) works under the direction of the Maternal and Child Health (MCH) Unit Director. This position performs highly advanced (senior level) consultative services, technical assistance, analysis activities, and oversight of multiple operational aspects of the Maternal and Child Health Unit. This work includes, but is not...

  • Patient Services Coordinator

    2 weeks ago

    Austin, United States Choice Health At Home Full time

    Requires a valid LVN licensed in Texas. Job Summary The primary function of the Patient Services Coordinator is to schedule patient services and coordinate with staff. The PSC is also expected to cross-train as the Medical Records Specialist (MRS). Job Qualifications **Education**: High School graduate. Graduate of an accredited school of vocational...

  • Training Services Coordination and Logistics

    6 days ago

    Austin, United States Conduent Business Services, LLC Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Service Coordinator

    3 days ago

    Austin, United States Superior HealthPlan Full time

    You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. **Position Purpose**: Determine needs and eligibility of members for various...

  • Coordinator, Client Services-Remote

    7 hours ago

    Austin, Texas, United States Navitus Health Solutions Full time

    Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and...

  • Coordinator, Client Services-Remote

    18 hours ago

    Austin, United States Navitus Health Solutions Full time

    Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and...

  • Health and Independence Interpreter

    1 month ago

    Austin, United States Health & Human Services Comm Full time

    Under the supervision of the Health and Independence Program and Policy Director, serves as the primary interpreter for Health and Independence. Performs highly advanced (senior-level) interpreter work. This position will serve both as an interpreter and as the coordinator for interpreting services within Health and Independence and must work effectively in...

  • Service Coordinator

    2 hours ago

    Austin, Texas, United States Centene Corporation Full time

    You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Determine needs and eligibility of members for various...

  • Care Transitions Coordinator Home Health

    3 days ago

    Austin, United States Encompass Home Health Full time

    Enhabit Home Health & Hospice is searching for a RN, LVN, PT, PTA, OT, or MSW to join our team as a Care Transition Coordinator/ Sales Liaison. Responsibilities include:Assist patients in the process of navigating post-acute care. Admissions Coordina Health, Coordinator, Home, Admissions Coordinator, Healthcare

  • Client Service Coordinator

    1 month ago

    Austin, United States AccentCare Full time

    **Why You’ll Love Being a Client Service Coordinator at AccentCare** Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. When you join AccentCare, you become part of a team that is not only dedicated to their patients,...

  • Service Coordinator

    5 days ago

    Austin, United States Firetrol Protection Systems Full time

    Founded in 1984, Firetrol is the national leader in fire protection & life safety services. In our Austin Texas location, we are currently seeking an Service Coordinator to join our team of over 1,000 of the best fire protection professionals in the industry. Support the Department Manager with scheduling service teams. Support the service teams by...

  • Scheduling Coordinator, Home Health

    5 days ago

    Austin, United States Capitol Home Health - ClinicalField Full time

    Job DescriptionJob DescriptionWHY JOIN US?Capitol Home Health and Hospice is a family-owned and operated healthcare agency that is proud to serve Central Texas. We have offices in Austin, Temple and San Antonio. We have earned the ACHC accreditation, the gold star standard in the healthcare industry, demonstrating that quality patient care is the core value...

  • Coordinator, Client Services-Remote

    3 days ago

    Austin, United States Navitus Health Solutions LLC Full time

    Job DescriptionJob DescriptionPutting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates...

  • Service Coordinator

    2 months ago

    Austin, United States Firetrol Protection Systems Full time

    Job DescriptionJob DescriptionFounded in 1984, Firetrol is the national leader in fire protection & life safety services. In our Austin Texas location, we are currently seeking an Service Coordinator to join our team of over 1,000 of the best fire protection professionals in the industry. Support the Department Manager with scheduling service teams. Support...

  • Service Coordinator

    3 days ago

    Austin, United States Firetrol Protection Systems Full time

    Founded in 1984, Firetrol is the national leader in fire protection & life safety services. In our Austin Texas location, we are currently seeking an Service Coordinator to join our team of over 1,000 of the best fire protection professionals in the industry. Support the Department Manager with scheduling service teams. Support the service teams by...

  • Service Coordinator

    2 months ago

    Austin, United States LeafHouse Full time

    Job DescriptionJob DescriptionAbout LeafHouse:LeafHouse provides 3(38) and 3(21) investment management services and creates packaged solutions to mitigate risk to meet retirement plans’ unique needs. Our objective is to deliver quality investment services that incorporate fiduciary management principles and ERISA best practices. We seek to protect and...

  • Public Health Program Coordinator

    2 weeks ago

    Austin, United States City of Austin Texas Full time

    APH Youth Development Minimum Qualifications Graduation with a Bachelors degree from an accredited college or university, plus four (4) years of experience in a field related to public health/human services programming, public health/human services Public Health, Program Coordinator, Health, Youth Development, Coordinator, Program, Healthcare

  • Treatment Plan Coordinator

    1 week ago

    Austin, United States Health & Human Services Comm Full time

    Administrative Asst III: - The Treatment Team Coordinator performs complex (journey-level) administrative support work and routinely interacts with treatment team members. The Treatment Team Coordinator is a member of the treatment team and plays a vital role during treatment planning meetings to gather input from all disciplines. The Coordinator will gather...