Patient Registration Specialist

2 weeks ago

Golden, United States National Jewish Health Full time

This Patient Registration Specialist role offers an exciting opportunity for the candidate to facilitate patient access to world-class ambulatory services.

The candidate will be responsible for:

  • scheduling appointments
  • coordinating diagnostic tests
  • managing referrals
  • ensuring seamless insurance authorizations and financial approvals
The candidate will collaborate with physicians to maintain accurate and full schedules, assist patients with navigating insurance coverage, and serve as a problem solver to ensure all appointments and prerequisites are met. As the first point of contact, the candidate will provide a welcoming experience for patients both in person and over the phone.

Position Summary

Facilitates patient access to ambulatory and emergency services and care providers. Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations. Obtains referral and/or insurance authorization/pre-certification approvals from health plan or primary care physician office. Financial responsibilities may include the following: verifying guarantor information, collection of any monies due at the time of service, charge entry, and hold bill resolution. Provides efficient flow of clinical information via paper and electronic medical records.

Essential Duties
  1. Greets customers in the practice setting or on the telephone, assesses needs and provides information and/or service requested.
  2. Collects all necessary patient demographic, insurance and clinical information and updates changes when needed.
  3. Ensures that patient's insurance allows them to be seen with scheduled physician at National Jewish Health.
  4. Refers patients to financial counseling if necessary.
  5. Communicates with clinicians to ensure that patient appointments are accurately ordered and scheduled. Manages physician schedules as assigned to ensure that schedules are full and accurate.
  6. Maintains communications with patients to keep them apprised of the status of their appointments.
  7. Acts as a problem solver with patients and clinicians to ensure that scheduling is performed.
  8. Monitors all aspects of individual patient schedules for continuity of appointments and appropriate prerequisite appointments.
  9. Schedules patient ancillary and physician appointments in a timely, accurate, and efficient manner in accordance with the patient's schedule.
  10. Responsible for notifying the Patient Financial Counseling Office of any significant gaps in coverage and/or high co-pays or deductibles prior to services being rendered.
  11. Verifies outpatient and inpatient insurance, both primary and secondary coverage (when applicable by service type), within set timeframes determined by Administrative Services Management.
  12. Complete daily reports for scheduling of all types and authorizations.
  13. Verifies the patients' insurance and obtains appropriate financial assistance for patients.
Competencies
  1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
  2. Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and tactics.
  3. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others.
  4. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs.
  5. Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.
Supervisory or Managerial Responsibility

None

Travel

None

Core Values
  1. Be available to work as scheduled and report to work on time.
  2. Be willing to accept supervision and work well with others.
  3. Be well groomed, appropriately for your role and wear ID Badge visibly.
  4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
  5. Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.
  6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
  7. Wears appropriate PPE as outlined by the infection control policies and procedures.
  8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.
Minimum Qualifications
  1. Education: High School graduate or equivalent preferred.
  2. Work Experience: A minimum of two (2) or more years of recent and related experience in a health care or customer service environment required.
  3. Special Training, Certification or Licensure: None


Salary Range: $18.29 - $20.00

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.
  • Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
  • Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
  • Dental & Vision Plans: Coverage effective the first of the month after hire.
  • Retirement Savings: 403(b) plan with employer contributions after two years.
  • Wellness Incentives: Earn up to $200 annually for preventive health activities.
  • Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
  • Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
  • Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
  • Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
  • Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
  • Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.

Application Deadline: This position will be open for a minimum of three days and until a top applicant is identified.

  • Patient Access Coordinator

    3 weeks ago

    Golden, Colorado, United States National Jewish Health Full time

    Job SummaryAs a Patient Registration Specialist at National Jewish Health, you will play a vital role in facilitating patient access to ambulatory and emergency services and care providers. Your primary responsibility will be to schedule patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.Key...

  • Patient Service Specialist

    5 months ago

    Golden, United States Select Physical Therapy Full time

    Overview: Patient Service Specialist Golden, CO Job Description When patients enter our center in Golden, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the patient side and business side of our center. The front desk is your station to be a patient...

  • Patient Service Representative

    4 weeks ago

    Golden, United States Radiology Imaging Associates Full time

    Patient Service Representative | GoldenReporting to Site Supervisor, Clinical OperationsEmployment Type: Full Time - 11:30am to 8pm Monday to FridayInvision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the...

  • Patient Service Representative

    4 weeks ago

    Golden, United States Radiology Imaging Associates Full time

    Patient Service Representative | GoldenReporting to Site Supervisor, Clinical OperationsEmployment Type: Full Time - 11:30am to 8pm Monday to FridayInvision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the...

  • Patient Service Representative

    3 weeks ago

    Golden, Colorado, United States Select Physical Therapy Full time

    {"title": "Patient Service Specialist", "description": "Job SummaryWe are seeking a highly skilled Patient Service Specialist to join our team at Select Physical Therapy in Golden, CO. As a Patient Service Specialist, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.Key ResponsibilitiesGreet...

  • Patient Service Representative

    1 month ago

    Golden, Colorado, United States Select Physical Therapy Full time

    {"title": "Patient Service Specialist", "description": "Job SummaryWe are seeking a highly skilled Patient Service Specialist to join our team at Select Physical Therapy in Golden, CO. As a Patient Service Specialist, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients.Key ResponsibilitiesGreet and...

  • Patient Service Representative

    4 weeks ago

    Golden, United States Radiology Imaging Associates Full time

    Patient Service Representative | GoldenReporting to Site Supervisor, Clinical OperationsEmployment Type: Full Time - 11:30am to 8pm Monday to Friday Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the...

  • Patient Service Representative

    4 weeks ago

    Golden, United States Radiology Imaging Associates Full time

    Patient Service Representative | GoldenReporting to Site Supervisor, Clinical OperationsEmployment Type: Full Time Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the South Denver area and offer a...

  • Patient Service Representative

    2 weeks ago

    Golden, Colorado, United States Select Physical Therapy Full time

    Job Title: Patient Service SpecialistAt Select Physical Therapy, we are seeking a highly skilled and patient-focused Patient Service Specialist to join our team. As a key member of our front desk team, you will play a vital role in ensuring that our patients receive exceptional care and service from the moment they arrive at our...

  • Patient Service Representative

    1 week ago

    Golden, Colorado, United States Select Physical Therapy Full time

    Job SummaryWe are seeking a highly skilled Patient Service Specialist to join our team at Select Physical Therapy. As a Patient Service Specialist, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.Key ResponsibilitiesGreet new and existing patients, register new patients, and provide...

  • Traveling Dental Assistant Orthodontics Specialist

    3 weeks ago

    Golden, Colorado, United States PDS Health Full time

    Job Title: Traveling Dental Assistant OrthodonticsWe are seeking a highly skilled and experienced Traveling Dental Assistant to join our team at PDS Health. As a Traveling Dental Assistant, you will have the opportunity to work with our team of experienced professionals and support the success of our clinicians through effective delivery of the Perfect...

  • Cardiac Catheterization Specialist

    1 week ago

    Golden, Colorado, United States Cross Country Allied Full time

    Cross Country Allied is seeking a skilled Cardiac Catheterization Specialist for a travel assignment in a dynamic healthcare setting.As a Cardiac Catheterization Specialist, you will play a critical role in assisting with catheterization procedures, ensuring the highest level of patient care and safety. Your expertise will be invaluable in maintaining...

  • PRN Patient Service Representative

    6 days ago

    Golden, United States Health Images Full time

    Health Images is looking to add a PRN Patient Service Representative to our team in Lakewood, CO!This is an as-needed (PRN) position | Position Pay Range $17.91 - $20.50Summary/Objective: The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them...

  • Mammography Imaging Specialist

    1 month ago

    Golden, United States Radiology Imaging Associates Full time

    About the RoleWe are seeking a highly skilled Mammography Technologist to join our team at Radiology Imaging Associates. As a key member of our imaging center, you will play a critical role in providing high-quality patient care and contributing to the success of our organization.Key ResponsibilitiesPerform mammography exams on patients, ensuring...

  • Nursing Assistant

    1 week ago

    Golden, Colorado, United States PAM Health, LLC Full time

    Job Summary:PAM Health, LLC is seeking a skilled Certified Nursing Assistant to join our healthcare team. As a CNA, you will play a vital role in providing patient care and support services under the supervision of a Registered or Licensed Vocational/Practical Nurse.Responsibilities:Perform patient care activities within the limits of the position, including...

  • Regulatory Compliance Specialist

    2 weeks ago

    Golden, Colorado, United States Horizon Ag-Products Full time

    Job OverviewHorizon Ag-Products is seeking a highly organized and detail-oriented Regulatory Compliance Administrator to join our team. This role will be responsible for ensuring timely and complete compliance with product regulations, customs compliance, and reporting to regulatory authorities.The ideal candidate will have a strong attention to detail,...

  • Radiology Imaging Specialist

    4 days ago

    Golden, Colorado, United States Aequor Allied Full time

    Aequor Allied is seeking a skilled Radiology Imaging Specialist for a travel job in a dynamic healthcare environment.Job DetailsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalEmployment Type: TravelThe ideal candidate will have excellent technical skills and the ability to work effectively in a fast-paced environment. Aequor Allied offers a...

  • Dental Assistant

    2 weeks ago

    Golden, Colorado, United States PDS Health Full time

    About the RolePDS Health is seeking a highly skilled and dedicated Dental Assistant to join our team in Orthodontics. As a key member of our clinical team, you will play a vital role in delivering exceptional patient care and supporting the success of our clinicians.Key ResponsibilitiesSupport clinicians in providing high-quality patient care, ensuring a...

  • Occupational Therapist

    5 days ago

    Golden, Colorado, United States PAM Health, LLC Full time

    Job SummaryWe are seeking an Occupational Therapist to provide high-quality patient care in our hospitals. The ideal candidate will have prior experience in inpatient hospital settings or a strong desire to learn and grow with our team.Key ResponsibilitiesPlan and implement individualized treatment programs for patients according to occupational therapy...

  • Wound Care Specialist RN

    4 weeks ago

    Golden, United States PAM Health, LLC Full time

    Job Summary:We are seeking a highly skilled Registered Nurse (RN) Wound Care Specialist to join our team at PAM Health, LLC. As a Wound Care Specialist, you will play a critical role in coordinating wound care therapy into the total nursing care plan for patients. You will participate in patient and family teaching, and provide leadership by working...