Customer Service Representative Hybrid

1 month ago


Emerson, United States CarMax Full time

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be

Resolve customer issues while working for an industry leader

At CarMax Auto Finance we put the needs of our customers first, while helping to make the car buying experience better. Exceptional customer service is at the heart of everything we do and drives CarMax to be industry leaders. Youll work with different departments and teams to help resolve customer questions/issues and help to influence and educate customers on their account. In this role you will work with our customers to ensure their car buying experience has been an excellent one and keep CarMax as the company of choice for car buying. This is a hybrid work arrangement after 90 days and successful performance in role.

Learn and succeed as part of a team

This is a high-energy environment where you will work as a team to meet goals. Were not your average call center. Well give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.

What youll do

  • Take incoming phone calls from customers and answer questions regarding his/her account. Resolve any customer issues with their account, and partner with a manager if necessary.

  • Educate customers regarding their account, finance charges accrual, late fees, credit reporting, payment options and account management options all while annotating accounts in inter-company systems to document all interactions.

  • Work with other departments/personnel where necessary to resolve customer concerns within the guidelines of company policies and applicable laws.

Improve customer experience with every interaction

Empathy with our customers, and transparency in every interaction are vital to your success. From dealing with complex customer issues to accepting payments, you will balance the needs of our customers with meeting the metrics and expectations of your position. In collaboration with different departments you will effectively resolve customer issues, while helping CarMax Auto Finance to meet their bottom line.

Qualifications and requirements

  • High school diploma or 6months related experience/training.

  • Basic to moderate computer knowledge and keyboard skills including minimum accuracy requirements.

  • Multi-task in a high energy standard office environment.

  • Speak and listen effectively with CarMax customers via phone and effectively handle stressful interactions with customers.

  • Ability to recognize problems, resolve or escalate as needed, including using a variety of talk offs to encourage the customer to make a payment to keep the account current.

  • Customer Service scheduling requirements.

    • Variable schedule 3-day shifts and 2 evening shifts per week.

    • Day Shifts are Monday-Friday 8am-5pm, 9am-6pm, 10am-7pm and every other Saturday from 9am-6pm. Evening shifts are Monday-Friday 11am-8pm, 12pm-9pm, 1pm-10pm

    • All applicants must be able to meet the scheduling requirements to be considered for this position.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nations largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.


  • Customer Service

    1 month ago


    Emerson, United States Elite Staffing Company Full time

    Elite Staffing in Creston currently accepting resumes for Customer Service candidates in the Red Oak, Iowa area. Is this the role you are looking for If so read on for more details, and make sure to apply today. Candidates must have experience working with consumers, the public, and inventory.Communication and good listening skills for this role are...


  • Emerson, United States Love's Travel Stops & Country Stores Full time

    Req ID: 434452 Address: 150 Old Allatoona Rd SE Emerson, GA, 30121 Benefits: - Paid Time Off - Flexible Scheduling - 401(k) 100% Match up to 5% - Medical/ Dental/ Vision Insurance after 30 days - Competitive Pay - Career Development Welcome to Love Customer Service, Cashier, Retail, Service, Commercial Driver, Customer


  • Emerson, United States Kuiken Brothers Company Full time

    **Job Summary**: The primary role of the Operations Representative is to function as the customer support representative in all related yard activities; collaborating with colleagues to maintain the lumberyard and helping customers find the products they need. **Responsibilities include the following (other duties may be assigned as needed)**: - Provide...

  • Service Advisor

    3 weeks ago


    Emerson, United States Liberty Family of Dealerships Full time

    At Liberty Family of Dealerships we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Liberty Family of Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value...


  • Emerson, United States ShopRite Full time

    ShopRite - ShopRite of Emerson [Restaurant Associate / Team Member] As a Food Service Clerk at ShopRite, you'll: Maintain a clean, neat, organized, and safe work environment; Clean and sanitize all work surfaces in accordance with Department Sanitation and QA standards; Keep the floor clear of debris and spills; Greet all Customers and provide them with...


  • Emerson, United States Congregation B'nai Israel Full time

    Bergen County, New Jersey synagogue with a warm and welcoming culture seeks an Administrative Assistant who will support the synagogue’s rabbi and assist with technology, database, social media, and special projects. Regular duties include: - organizing and maintaining the rabbi’s calendar and contacts, as well as the synagogue database - maintaining...

  • System Engineer

    12 hours ago


    Emerson, United States oilandgas.org.uk Full time

    Job Summary Facilitates the EEEC II's interests and activities for process system and solution projects. In This Role, Your Responsibilities Will Be: Responsible for supporting & executing project delivery from proposal all the way to delivery & site acceptance Design and implementation of (wired and wireless) networks for DeltaV and IT systems. Installation...


  • Emerson, United States oilandgas.org.uk Full time

    Emerson uses its Internal Audit Department to develop future Emerson Controllers, CFOs and other top management. Audit Managers spend 3-4 years in the department, and then rotate out into a finance or accounting position within Emerson Corporate or one of our 50+ Business Units. This position provides an immediate opportunity to acquire extensive knowledge...


  • Emerson, United States oilandgas.org.uk Full time

    If you are an Oracle HCM Cloud Technical Specialist looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in St. Louis, MO, you will work closely with the Business Analysts and HR Business teams to gather requirements for reports, interfaces, extensions, and integrations. Providing strong subject matter expertise to identify...


  • Emerson, United States oilandgas.org.uk Full time

    Emerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Lead, Governance Risk and Compliance , you will play a critical role in spearheading and implementing the third-party risk assessment in our organization....


  • Emerson, United States oilandgas.org.uk Full time

    Emerson's 133 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as a Senior Specialist, Tax , you will be responsible for tax filing and compliance, from preparing tax working files up to reviewing returns to payments, tax...


  • Emerson, United States oilandgas.org.uk Full time

    If you are a professional looking for an opportunity to grow, Emerson has an appealing role for you! The Category Manager Indirect Procurement Building and Equipment is responsible for leading and implementing world-class procurement strategies to support the sourcing of Facility Services and Capital investments (buildings and equipment)! As part of the...

  • Chha

    2 weeks ago


    Emerson, United States Brookdale Emerson Full time

    Overview: **_ Come join our Brookdale Emerson Community in Emerson, NJ!_** - 95 Unit Assisted Living and Memory Care Community_ **_ Open Interviews every Wednesday from 2pm - 6pm at at Brookdale Emerson 590 Old Hook Rd. Emerson, NJ 07630._** **Available Shifts**: - Part Time 1st Shift - Every Other Weekend - Part Time 2nd Shift - **Flexible...

  • CHHA - $1500 Sign On

    4 weeks ago


    Emerson, United States Brookdale Senior Living Full time

    CHHA - $1500 Sign On Overview Come join our Brookdale Emerson Community in Emerson, NJ! 95 Unit Assisted Living and Memory Care Community Open Interviews every Wednesday from 2pm - 6pm at at Brookdale Emerson 590 Old Hook Rd. Emerson, NJ 07630. Available Shifts for Full-time Full Time 1st Shift Full Time 2nd Shift * Flexible Schedules * $1500 Sign On...


  • Emerson, United States Love's Travel Stops & Country Stores, Inc. Full time

    Address: 150 Old Allatoona Rd SE Emerson, GA, 30121 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development Welcome to Love's! Restaurant cashiers play a crucial role in delivering excellent customer service by providing efficient and friendly...


  • Emerson, United States Love's Travel Stops & Country Stores Full time

    **Req ID:** 435091 **Address:** 150 Old Allatoona Rd SE Emerson, GA, 30121 **Benefits:** _* Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development_ **Welcome to Love's!** Restaurant cashiers play a crucial role in delivering excellent customer service...


  • Emerson, Georgia, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...


  • Emerson, United States Loves Travel Stops & Country Store Full time

    Req ID: 438680Address: 150 Old Allatoona Rd SE Emerson, GA, 30121 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development Welcome to Love’s!Restaurant cashiers play a crucial role in delivering excellent customer service by providing...

  • Diesel Technician

    1 month ago


    Emerson, United States Love's Travel Stops & Country Stores, Inc. Full time

    Address: 150 Old Allatoona Rd SE Emerson, GA, 30121 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) - 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Welcome to Love's! Diesel Technicians work in a fast-paced environment and maintain clean places with friendly faces. You will...

  • Cashier/receptionist

    1 month ago


    Emerson, United States Liberty Family of Dealerships Full time

    **We are looking for a Receptionist/Cashier to manage all transactions with customers accurately and efficiently. As a Receptionist/Cashier, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You...