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Customer Service Associate

2 months ago

Mesquite, United States Apply Today, Start Tomorrow! Full time

Godsell and Davis is a leading firm dedicated to helping our clients excel in serving and acquiring customers. As a key player in the industry, we specialize in creating powerful connections between our clients and their customers, ensuring that every interaction is seamless and effective.

Our Customer Service Associates act as a direct liaison between the client and customer. They will also provide product and service information, resolve emerging problems with efficiency and professionalism, and facilitate the enrollment process. The most successful Customer Service Associates at Godsell and Davis are those who are genuinely passionate about helping others. They embody patience, empathy, and strong communication skills—traits that allow them to truly understand and advocate for the customer’s needs. Customer Service Associates can put themselves in their customer’s shoes and advocate for them when necessary. If you’re someone who loves engaging with people and thrives in a dynamic environment, this is the perfect role for you.

Customer Service Associate Responsibilities:

  • Provide customer service to new and existing customer accounts

  • Identify and assess customers’ needs to achieve satisfaction and ensure long-term customer retention

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Deliver quality product presentations and answer questions with honesty and transparency

  • Meet personal and customer service sales metrics and evaluate performance on a weekly basis

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution

  • Keep records of customer interactions and transactions to report to Customer Service Associate team and management