Logisitics Coordinator
4 weeks ago
** Logisitics Coordinator -Transportation**
**Job Category****:** Operations **Requisition Number****:** LOGIS01147 Showing 1 location **Job Details**
**Description**
**Responsibilities**
* Responsible for monitoring deliveries, ensuring customer satisfaction and maintaining accurate logs of all transportation and goods to and from CWI Logistics customers.
* Update and provide tracking information to customers as well as to internal managers.
* Monitor and report driver/carrier issues; such as missed appointments, on-time deliveries and OS&Ds.
* Responsible for setting appointments for inbound and outbound shipments for CWI Logistics.
* Enter customer and carrier rates in TMS in an efficient and accurate manner.
* Helps to ensure carrier compliance with company policies or procedures for product transit or delivery.
* Assists in communicating freight transportation information to customers or suppliers, to improve efficiency, speed, or quality of transportation services.
* Handle high-volume data entry and high-volume telephone calls in a courteous, efficient manner. y
* Responsible for creating loads, entering reference numbers, input and tracking of all inbound and outbound orders for the customers and recording detention charges.
* Become a proficient user of the CWI Transportation Management System and associated components (TMS).
* Proactively assesses, clarifies and validates customer needs on an ongoing basis.
* Works closely with Logistics Manager and Customer Service Representatives to ensure customer satisfaction and problem resolution.
**Education**
High school diploma and two years of general customer service experience in logistics/transportation; or equivalent combination of education and experience which would provide the desired knowledge, abilities and skills.
**Knowledge and Experience**
* Minimum of Associates Degree required or related experience and/or training.
* Familiarity or ability to work with TMS tools (including order management, carrier selection, rating and routing functions)
* Proficient in MS Office, with emphasis on MS Excel
* Excellent Customer Service and Communication Skills (verbal and written)
* Excellent multi-tasking skills.
* Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical solutions.
* Good analytical problem-solving skills.
* Ability to work in a constant state of alertness and safe manner.
**Statements included in the job description do not necessarily represent an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.**
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Required**
Please explain any gaps in work history greater than 3 months
Please list at least 5 years of work experience.
**Licenses & Certifications**
