Front Desk Supervisor
3 weeks ago
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description
At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Clearwater Beach Marriott Suites on Sand Key can mean for you
Overview
At the Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, we pride ourselves on being the best employer in the bay area. What sets us apart? Our culture, full benefit plans, including 401k with a company match, and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting everyone to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global at the Clearwater Beach Marriott Suites on Sand Key can mean for you
Qualifications
We are looking for a professional Front Desk Supervisor to oversee all front office functions including bell staff, at your service, guest services/front desk and concierge. Our Front Desk Supervisor is a leader at Marriott Suites Clearwater Beach at Sand Key and enjoys leading with enthusiasm expressing a deep passion for enhancing the guest experience and problem solving.
The Front Desk Supervisor works with the Front Office Manager and team members to successfully execute all front office operations including the guest arrival and departure experience striving to continually improve guest and associate satisfaction and maximize the financial performance of the department.
Responsibilities
- Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
- Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
- Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
- Ensuring a safe and healthy environment for our team members and guests following all hotel policies and procedures
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