Front Desk Agent

Position: Front Desk Agent

Supervisor: Front Office Supervisor / Front Office Manager

Department: Front Office FLSA Status: Non-Exempt

Position Summary To assist guests with any needs or questions that arise during check-in and checkout.

Essential Functions * Welcomes guests during check in and checkout, helping guest with any needs, solves minor problems, and ensures guests have a great stay.

* Enters data into computer, including some minor accounting functions.

* Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.

* Solves guest-related problems within scope of authority.

* Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly.

* Makes hospitality calls for new arrivals nightly.

* Performs all accounting duties including posting charges, account settlements, balancing shift reports, and shift closing.

* Maintains the front lobby area, ensuring cleanliness at all times.

* Coordinates guest recreation as needed. Assists Conference Planning staff as needed.

* Maintains accurate daily event information. Maintains daily posting of event sheet.

* Maintains supply of informational brochures, flyers, and maps.

* Maintains current knowledge of events in the area, points of interest, and services in the area.

Position Requirements

Minimum Knowledge Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills.

Formal Education and Job-Related Experience This position requires a minimum formal education of a high school diploma and a minimum of 1 year job-related experience.

Hospitality experience is a plus.

This is a Full Time position

Must be able to multi-task, stand for 8 hours, keep track of shift report/accounting.

External and Internal Personal Contact

Communications Daily, Verbal, Written

Monthly Participating in meetings

Teamwork and Collaboration This job is part of a formal work team within the department.

Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.