Manager, Cloud Systems Engineering

4 weeks ago

Atlanta, United States CareerBuilder Full time

Manager, Cloud Systems Engineering

The Manager, Cloud Systems Engineering manages the team that deploys and maintains NICE CXones production systems, virtualization environments, SAN, public cloud and other supporting environments. The Manager of Cloud Systems Engineering will also be responsible for the deployment and maintaining of our lab environment-related infrastructure. The candidate would oversee team projects and initiatives from start until completion. This candidate would also be responsible for the continual building and development of the team as required for future growth.

As Manager, Cloud Systems Engineering, a Typical Day Might Include the Following:

Lead and attend various team and shift-specific meetings

Attend project status meetings, manage resource allocation, and report on the status of team efforts

Oversee technical and operational projects

Ensure that groups are focused and achieving team and organizational KPIs

Participate in technical bridges and help achieve resolution

Participate in problem management resolution and root cause analysis

Participate in change management review and approval flows

Create and maintain technical documentation, diagrams, and standard operating procedures

Provide a support structure for related departments and assist in the deployment of new technologies or products as needed

Acts as an expert for areas of domain expertise

Manage global Systems Engineering team, providing leadership through coaching, feedback, development goals and performance management

Performs other duties as required

To Land This Gig You'll Need:

Bachelors degree in computer science, business information systems, or related field or equivalent work experience required

Experience successfully working in a fast-paced environment with rapidly changing objectives and timelines

Be a team player, have a positive attitude, and be able to work with a distributed team in multiple time zones

Experience leading projects and delivering solutions through completion

The ability to apply strong analysis, research, and problem-solving skills across a wide array of systems and situations, including those that may be unfamiliar, to address critical issues

Experience managing a team of IT professionals; taking and following directions and completing tasks and assignments promptly with a positive attitude

Excellent written and verbal communication skills

Must have good attention to detail, and the ability to make good, timely decisions

Experience with Chef or similar technologies

5+ years working in or directly with physical data center environments

3+ years working in a public cloud environment

7+ years managing and deploying Microsoft Server OS Servers in a production environment

7+ years managing and deploying Windows domains, Active Directory, DHCP, DNS and IIS

7+ years installing/configuring server hardware

7+ years managing and deploying virtual environments

3+ years managing physical storage and SAN

Knowledge of protocols such as DNS, HTTP, SMTP and SNMP

Bonus Experience:

Configuration and management of HP servers

Experience deploying enterprise-grade compute

Experience working with configuration management and automation technologies

Experience working with CloudFormation, Terraform, and similar deployment methodologies

Experience with Linux server deployment and administration

Experience working in a large, global production environment

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