Senior Field Service Engineer
4 weeks ago
Job Description
About Us:
Cognex is the largest, most successful and recognized global player in industrial machine vision We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what's being seen. We are deeply committed to fostering an inclusive and equitable work environment, guided by our "Work Hard, Play Hard, Move Fast" culture, which celebrates employee innovation, determination, and dedication in a dynamic, fun, and distinctive atmosphere.
This is a remote role when not traveling in the field
Essential Functions:
Develop, as required, appropriate on-site modifications/optimizations to electrical, optical and/or mechanical systems to deliver end solution performance, in keeping with the initially designed solution specifications and engineering drawings
Plan and subsequently perform on-site engineering assignments such as installation and startup, testing & fault-finding diagnoses of materials/components of complex design
Serve as the company's first point of contact for the customer on administrative and technical matters for assigned projects. May be responsible for day-to-day coordination of Cognex's resource and liaise with customer site manager
Interpret customer needs and determine if the responsibility for resolution falls with them or other Cognex departments. This includes keeping Sales and Service management informed of the project status, service issues, or potential new sales opportunities with the client
Provide high-level training or mentorship to new LFSE's, LPI's, LSP's, and/or customers
Conduct ongoing assessment of partners to ensure expected standards and quality are maintained
Review and approve the operational quality of Cognex equipment and systems and instruct customers in the operation and maintenance of the system which was installed
Provide timely, detailed, and accurate reports on service work performed and product performance
Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites
Keep current with product technology; attend appropriate training courses when necessary
Knowledge, Skills, & Abilities:
Demonstrated ability to independently complete technical analysis on complex systems and correctly determine the appropriate course of action using solid & logical troubleshooting skills and sound judgment
Ability to handle difficult customer situations and has the proper discernment to escalate when necessary
Dedicated, focused and with an eye for detail relating to customer satisfaction
High-Level knowledge and experience in Java scripting for data formatting and/or communications scripting and serial communications (ASCII)
Excellent time-management & pro-active communication skills
Ability to provide high-level telephone technical support to FSE's, LPI's, integrators, and end user customers
Demonstrate strong coaching and team leadership skills
Ability to multitask and work under pressure situations demonstrating a flexible work style
Independent self-starter and worker, as well as a conscientious team player
High-Level knowledge of logistics products, solutions, and software
High-Level knowledge of industrial controls, networking, and communications protocols
Strong CAD capability - Ability to interpret mechanical design and electrical drawings, and panel designs is required
Minimum Education and Work Experience Required:
Availability to work evening and weekend hours or varying work patterns depending on market needs
Ability to be on-call and respond to customer emergencies. Frequent overnights, 70-90% of the time are common depending on project schedules and location of the role
Occasional international travel is possible to support global customers
Ability to work remotely proactively and productively, as well as within a team environment
Must possess English language proficiency as a minimum for the role
Valid Driver's License without restriction
Typically requires a minimum of 4-6 years of relevant technical experience in Industrial / Manufacturing / Field Service environments (Ideally integrator, machine builder environments)
Additional Job Description
Equal Employment Opportunity
Cognex is an equal opportunity employer. Cognex evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
#J-18808-Ljbffr
-
Senior Engineer
2 weeks ago
Raleigh, United States Caterpillar Financial Service Corp Full timeCareer Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about...
-
Senior Generator Field Service Technician
1 week ago
Raleigh, United States Prime Power Services, Inc. Full timeJob DescriptionJob DescriptionSupercharge Your Career as a Senior Generator Field Service Technician!Imagine a career that takes you to varied customer sites, where your expertise is needed the most. As a natural troubleshooter, you are the embodiment of mechanical and electrical proficiency, possessing a deep knowledge of diesel and natural gas generator...
-
Senior Generator Field Service Technician
4 days ago
Raleigh, United States Prime Power Services, Inc. Full timeJob DescriptionJob DescriptionSupercharge Your Career as a Senior Generator Field Service Technician!Imagine a career that takes you to varied customer sites, where your expertise is needed the most. As a natural troubleshooter, you are the embodiment of mechanical and electrical proficiency, possessing a deep knowledge of diesel and natural gas generator...
-
Senior Generator Field Service Technician
18 hours ago
Raleigh, United States Prime Power Services, Inc. Full timeJob DescriptionJob DescriptionSupercharge Your Career as a Senior Generator Field Service Technician!Imagine a career that takes you to varied customer sites, where your expertise is needed the most. As a natural troubleshooter, you are the embodiment of mechanical and electrical proficiency, possessing a deep knowledge of diesel and natural gas generator...
-
Senior Mechanical Engineer
1 week ago
Raleigh, United States CRB Full timeCRB is a leading provider of sustainable engineering, architecture, construction and consulting solutions to the global life sciences and food and beverage industries. Our more than 1,600 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a...
-
Field Service Engineer
1 week ago
Raleigh, United States Körber Pharma Packaging AG Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Business Area: Pharma Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their...
-
Field Service Engineer
3 weeks ago
Raleigh, United States Verity Studios AG Full timeVerity is the global leader in autonomous indoor drone systems. Our integrated inventory tracking system enables zero-error warehousing for big box retailers, third-party logistics providers, and manufacturers. As Verity’s autonomous drones are being rolled out to warehouses worldwide, we are seeking to grow our deployment team with a new Field Service...
-
Field Service Engineer
1 month ago
Raleigh, United States Liberty Personnel Services, Inc. Full timeField Service Engineer - Electrical Controls Field Service Engineer - Electrical Controls Elite controls automation systems integrator seeks Field Service Engineer or Technician with automation and controls troubleshooting background: Service engineering and controls related experience PLC software and hardware experience Oil & Gas, discrete manufacturing,...
-
Field Engineer
17 hours ago
Raleigh, United States CaptiveAire Full timeCompany Profile: CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times. CaptiveAire maintains a network...
-
Field Engineer
17 hours ago
Raleigh, United States CaptiveAire Full timeCompany Profile:CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.CaptiveAire maintains a network of...
-
Field Engineer
1 week ago
Raleigh, United States CaptiveAire Full timeCompany Profile: CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times. CaptiveAire maintains a network...
-
Senior Civil Engineer
1 week ago
Raleigh, United States Applied Research Associates Full timeApplied Research Associates, Inc. Senior Civil Engineer Raleigh , North Carolina Apply Now Applied Research Associates, Inc., is seeking a Senior Civil Engineer for a position in its Raleigh, NC office. This position will serve as authority in pavement engineering; lead proposal teams; perform business development tasks; lead project execution; work with...
-
Senior Project Engineer
4 weeks ago
Raleigh, United States Ethical Search Professionals Full timeOne of the largest civil contractors in the world. A leader in the Heavy Civil, and Site Development area is looking for a Senior Project Engineer. Medium to Large heavy civil, roadway, bridge project experience ($30M+) Review contract and specifications in its entirety * Assist Project Manager, Project Superintendent and Project Engineer as required *...
-
Senior Structural Engineer
1 week ago
Raleigh, United States Jacobs Full timeOur People & Places Solutions business – reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do – the tremendous positive impact and value our solutions bring to our communities and society as a whole. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of...
-
Field Service Engineer II
1 week ago
Raleigh, United States Bio-Rad Laboratories Full timeSpend your days travelling (via a provided company vehicle) to hospitals and laboratories throughout the Raleigh/Durham region providing critical assistance and care for customers who are working to advance the future of healthcare! As a Field Service Engineer for our Global Commercial Operations Group, you'll perform repairs, upgrades, and preventative...
-
Field Service Engineer II
20 hours ago
Raleigh, United States Bio-Rad Laboratories Full timeSpend your days travelling (via a provided company vehicle) to hospitals and laboratories throughout the Raleigh/Durham region providing critical assistance and care for customers who are working to advance the future of healthcare! As a Field Service Engineer for our Global Commercial Operations Group, you'll perform repairs, upgrades, and preventative...
-
Senior Substation Engineer
2 weeks ago
Raleigh, United States AVA Energy Full timeAVA are partnered with a leading firm in the Transmission & Distribution space, as they grow their Substation Engineering team. We are looking for a licensed Professional Engineer to join the team as a Senior Engineer. We are looking for candidates who are proficient in multiple areas of Substation engineering, such as: Protection & Control, SCADA Design,...
-
Senior Electrical Engineer
4 weeks ago
Raleigh, United States Burns & McDonnell Full timeThe Senior Electrical Engineer will lead electrical design project teams to create world class designs for new projects, alterations and redevelopments on a variety of projects including power, process, corporate, healthcare, pipeline, airports, institutional, industrial, manufacturing, government and military facilities. The Senior Electrical Engineer will...
-
Senior Electrical Engineer
14 hours ago
Raleigh, United States Burns & McDonnell Full timeThe Senior Electrical Engineer will lead electrical design project teams to create world class designs for new projects, alterations and redevelopments on a variety of projects including power, process, corporate, healthcare, pipeline, airports, institutional, industrial, manufacturing, government and military facilities. The Senior Electrical Engineer will...
-
Senior Civil Engineer
1 week ago
Raleigh, United States Applied Research Associates Full time**Description** Applied Research Associates, Inc., is seeking a Senior Civil Engineer for a position in its Raleigh, NC office. This position will serve as authority in pavement engineering; lead proposal teams; perform business development tasks; lead project execution; work with technical staff to complete field work; and ensure project success. Travel to...