Patient Relations Manager
3 weeks ago
Company: Oak Street Health
Title: Patient Relations Manager
Role Description
The purpose of the Patient Relations Manager at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.
Patient Relations Managers (PRMs) are an integral part of the Oak Street Health care team. Patient Relations Managers are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility. Patient Relations Managers Are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Manager will report to the Sr. PRM or Practice Manager.
Check out this pamphlet for a sneak peek into the life of an Oak Street Patient Relations Manager
Responsibilities:
* Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
* Serve as internal resource in the clinic on insurance questions for providers and staff
* Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
* Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
* Manage the welcome visit and orientation process for new Oak Street Health patients
* Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
* Support the clinic management team on operational activities as needed, including scheduling and billing
* Provide exceptional customer service
* Foster patient engagement through the design and execution of events, including center tours
* Other duties as assigned
This role reports to the Sr Patient Relations Manager (or Practice Manager in some circumstances) and has significant opportunities for advancement.
What we're looking for
We're looking for motivated, experienced Patient Relations Managers with:
Required Qualifications:
* Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
* US work authorization
* Someone who embodies being 'Oaky'
Strongly Preferred Qualifications:
* Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
Preferred Qualifications:
* Experience with helping patients or customers understand their insurance coverage
* A passion for working with others to create an unmatched patient experiences
* A problem-solving orientation and a flexible and positive attitude
* Sales background preferred
* Experience with and a supportive attitude toward our patient population of older adults
* CRM experience a plus
* Bachelor degree preferred, or equivalent experience
* Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
What does being 'Oaky' look like?
* Radiating positive energy
* Assuming good intentions
* Creating an unmatched patient experience
* Driving clinical excellence
* Taking ownership and delivering results
* Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.
Oak Street Health Benefits:
* Mission-focused career impacting change and measurably improving health outcomes for medicare patients
* Paid vacation, sick time, and investment/retirement 401K match options
* Health insurance, vision, and dental benefits
* Opportunities for leadership development and continuing education stipends
* New centers and flexible work environments
* Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
#J-18808-Ljbffr
-
RN Patient Care Facilitator
3 weeks ago
Erie, United States Veterans Health Administration Part timeMajor Duties Include but not limited to: Designated authority, responsibility, and accountability for managing and directing employees, Staffing units, and allocating resources during the non-administrative tours of duty due to tour-to-tour unplanned leave or a change in patient acuity or census. Knowledge of the philosophy and objectives of the agency...
-
RN Patient Care Facilitator
3 weeks ago
Erie, United States Veterans Health Administration Part timeMajor Duties Include but not limited to: Designated authority, responsibility, and accountability for managing and directing employees, Staffing units, and allocating resources during the non-administrative tours of duty due to tour-to-tour unplanned leave or a change in patient acuity or census. Knowledge of the philosophy and objectives of the agency...
-
RN Patient Care Facilitator
3 weeks ago
Erie, Pennsylvania, United States Veterans Health Administration Full timeMajor Duties Include but not limited to:Designated authority, responsibility, and accountability for managing and directing employees, Staffing units, and allocating resources during the non-administrative tours of duty due to tour-to-tour unplanned leave or a change in patient acuity or census. Knowledge of the philosophy and objectives of the agency and...
-
RN Patient Care Facilitator
3 weeks ago
Erie, Pennsylvania, United States Veterans Health Administration Full timeMajor Duties Include but not limited to:Designated authority, responsibility, and accountability for managing and directing employees, Staffing units, and allocating resources during the non-administrative tours of duty due to tour-to-tour unplanned leave or a change in patient acuity or census. Knowledge of the philosophy and objectives of the agency and...
-
Supervisor Patient Access
5 days ago
Erie, Pennsylvania, United States Highmark Health Full timeCompany :Allegheny Health NetworkJob Description :GENERAL OVERVIEW:Provides direct supervision of staff within the Pre-Service Center. Assists in the management of daily operational processes.ESSENTIAL RESPONSIBILITIES: Supervises staff, evaluates work and current state results, monitors staff time and recommends and implements corrective actions....
-
Pharmacist, In-Patient
4 weeks ago
Erie, United States Highmark Health Full timeDescription : GENERAL OVERVIEW: Optimizes patient care by promoting rational, safe and cost effective pharmaceutical care including drug dispensing, intravenous admixture program and providing drug information. Conducts drug therapy monitoring and implements drug therapy interventions to reduce adverse events. Oversees the work performed by pharmacy...
-
Pharmacist, In-Patient
3 weeks ago
Erie, United States Highmark Health Full timeDescription : GENERAL OVERVIEW: Optimizes patient care by promoting rational, safe and cost effective pharmaceutical care including drug dispensing, intravenous admixture program and providing drug information. Conducts drug therapy monitoring and implements drug therapy interventions to reduce adverse events. Oversees the work performed by pharmacy...
-
Dental Office Patient Reception
2 months ago
Erie, United States Lake Erie College of Osteopathic Medicine Full timeDescription JOB SUMMARY: The Dental Office Patient Receptionist is responsible for front office support for the LECOM School of Dental Medicine Dental Practices including, but not limited to, Scheduling, Patient Relations, Collections and Following Policies and Procedures. This is a Monday through Friday position, 8:00 AM - 4:30 PM. CHARACTERISTIC JOB...
-
Dental Office Patient Reception
3 weeks ago
Erie, United States Lake Erie College of Osteopathic Medicine Full timeDescription JOB SUMMARY: The Dental Office Patient Receptionist is responsible for front office support for the LECOM School of Dental Medicine Dental Practices including, but not limited to, Scheduling, Patient Relations, Collections and Following Policies and Procedures. This is a Monday through Friday position, 8:00 AM - 4:30 PM. CHARACTERISTIC JOB...
-
Patient Service Representative
1 month ago
Erie, United States Smile Brands Group Inc. Full time**Patient Service Representative** Location Erie, PA Category Front Office **Ref #:** 121544 Job Type Full-Time Merit Dental - Erie JOB DESCRIPTION **Company Overview:** **Job Description:** **Patient Services Representative** **Full Time** Merit Dental is now part of the Smile Brands family! Merit Dental office in Erie, PA. **Your Role as a Patient...
-
Patient Care Technician
5 days ago
Erie, Pennsylvania, United States University of Pittsburgh Medical Center Full timeUPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient CareTechnician in our TNICU. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further.Title and starting pay rate of this position may vary...
-
Patient Service Specialist
7 days ago
Erie, United States Select Medical Full timeWhen patients enter our center in Erie, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone,...
-
Patient Advocate Manager/ Habilitation
4 weeks ago
Erie, United States Bayada Full timeDescription BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Erie, PAoffice. If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion,...
-
Patient Care Technician
1 month ago
Erie, United States University of Pittsburgh Medical Center Full timeUPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient CareTechnician in our TNICU. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. Title and starting pay rate of this position may vary...
-
Patient Care Technician
3 weeks ago
Erie, United States University of Pittsburgh Medical Center Full timeUPMC Hamot is currently seeking a compassionate and dynamic individual to join our team as a Patient CareTechnician in our TNICU. If you thrive in a fast-paced environment and are committed to supporting patients and their families during critical moments, we invite you to explore this position further. Title and starting pay rate of this position may vary...
-
Patient Care Tech- Nights-ICU-SVH
4 weeks ago
Erie, United States Highmark Health Full timeDescription : GENERAL OVERVIEW: This job provides direct care to patients and assists with non-direct patient care unit coordination. The incumbent in this position is expected to perform basic nursing procedures related to care and comfort of patients in stable condition, and have knowledge of patient population needs in the assigned work area....
-
Patient Services Representative
2 weeks ago
Erie, United States EmergyCare Full timeJob Title: Patient Service Representative Full Time: Monday – Friday/Day shift Status: Hourly/Non-Exempt We reserve the right to change schedule to meet staffing needs at anytime. Purpose of Position The Patient Services Representative performs all duties relative to the billing cycle and helps maintain adequate control over individual patient...
-
Patient Care Coordinator
3 weeks ago
Erie, United States AEG Vision Full time2240 E 38th St, Erie, Pennsylvania 16510 Patient Care Coordinators are responsible for providing exceptional service by welcoming our patients and ensuring all check-in and checkout processes are completed. Duties and Responsibilities * Acknowledge and greets patients, customer, and vendors as they walk into the practice, in a friendly and welcoming...
-
Erie, United States UPMC Full timeUPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative support patient registration at the front desk and bedside at UPMC Hamot. For a schedule, we are looking for individuals with a flexible schedule and the ability to work at least 10 hours a week. Based on your availability your schedule will be created. An...
-
Erie, United States UPMC Full timeUPMC Corporate Services is hiring a casual Emergency Department Patient Services Representative support patient registration at the front desk and bedside at UPMC Hamot. For a schedule, we are looking for individuals with a flexible schedule and the ability to work at least 10 hours a week. Based on your availability your schedule will be created. An...
