Membership Director

Membership Director

The

Membership Director

plays an integral role in attracting, engaging and retaining members. The person in this role serves as a liaison between the membership, provides support to the Membership and Marketing committees and assists with member-related marketing, events and programs. This position delivers the highest quality customer service by listening and responding to all members and potential members and anticipates member needs and interests and recommends programs, products and services appropriately. This position reports to the President & CEO.

Member Services

Create and follow membership recruitment and retention activities and systems to meet goals

Manage pipeline of prospective members - proactively reach out to provide information about membership, events and opportunities

Support the Membership Committee with direction and coordination

Onboard new members and interact daily with members in person and via phone and email to encourage engagement and use of membership benefits

Contact members at regular intervals to ensure a positive member experience

Maintain and grow Ambassador Program Manage ambassador volunteers and designated member lists to each Ambassador tier

Events/Committee Support

Coordinate and assist the Membership Committee to plan, manage and attend monthly Business Afterhours and Quarterly Member Meetings networking events

Attend other events as needed to interact with members and build rapport and increase member engagement

Marketing

Assist Marketing Director to create membership materials and develop membership campaigns

Assist with events marketing, update social media and website to the extent that it supports membership efforts and goals

Provide support to the President & CEO and Marketing Director regarding multi-chamber, networking events and/or meetings and workshops and other activities

Key Skills and Qualifications

Outgoing, self-motivated, articulate and maintain a professional appearance and demeanor

Membership sales experience, superior customer service, event management and fundraising experience

Highly-organized, detail-oriented, self-starter who is able multi-task, discern work priorities and follow through using effective organizational, administrative, and time-management skills

Outstanding written and oral communication skills and stellar customer service practices to work with staff, Board of Directors, volunteers, members, and the general public

Ability to exercise independent judgment and work as part of a team to meet deadlines and juggle multiple priorities while maintaining both quality and quantity of work

Job Type: Part-time

Pay: $20.00 - $24.00 per hour

Expected hours: 24 per week

Schedule:

8 hour shift

Travel requirement:

No travel

Work Location: In person

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