Senior Principal Engineer

4 weeks ago

California, United States CareerBuilder Full time

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.
Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system). Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.
While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.
Job Description

Skills:
15+ years of professional experience in engineering.
Experience in designing, architecting and building large scale distributed, data-intensive system on multiple occasions.
Experience in working with and scaling open-source technologies-based distributed.
Systems.
Hands on with architecture and ability to manage other senior architects directly or in-directly.
Ability to achieve objectives via influence, working with stakeholders from other functions.
Deep expertise in either transactional or analytical datastores is highly desired.
Has a track record for bringing innovation and technical leadership to organizations.
Platform domain expertise to guide early decisions that can help accelerate execution, with a mindset of build once, build with configurability and build for reuse.
Domain experience in building B2B SaaS products on the cloud.
Experience in cloud technologies preferrable AWS.
Experience with CRM products architecture would be a plus.
End-end software engineering experience, with ability to step in during outages and production issues
In-depth knowledge of Ruby on Rails is a plus.
Qualifications

As a technical leader, In depth knowledge in scaling Microservices Architecture from both Application and Infrastructure standpoint.
Own and delegate all technical decisions for the portfolio he / she owns.
Own and deliver long term technology strategy, convince management team for investments in technology.
Drive PoCs, evaluations, build Vs buy decisions for all strategic decisions
Be a mentor and consultant for teams / individuals across the company
From architecting to running services in production, you will help build them, so they are modular, secure, reliable, reusable, diagnosable, and actively monitored
You will draw from your experience during the evaluation phase to choose the best components, and the way forward, keeping in mind the priorities of the organization.
You should be able to clearly articulate the reasoning behind various technical decisions in simple and cogent technical documents you create
You should have a strong focus on HA, scalability, observability, reliability and quality.
You shall act as a role model for keeping the bar raised at all times on architecture best practices.
Based on your experience, you shall contribute to making our internal architectural standards better by suggesting improvements as you discover better ways forward
You will exhibit a growth mindset and continuously learn. You will then develop PoCs to regularly evaluate technologies that might better solve customer problems
Understand platform and engineering landscape outside Freshworks Inc to ensure our platforms are evolved at regular pace
Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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