Customer Service Representative
3 weeks ago
Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here
Job Description
The Customer Service Representative/Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls, emails from customers when they have product and warranty questions.
This is a remote role. Regular hours are Monday through Friday from 8am to 7pm EST.
RESPONSIBLIITIES:
- Deliver exceptional customer experiences, enhancing the reputation of FBIN products through positive interactions.
- Manage inbound calls, accurately identifying issues and providing clear solutions for product and technical support.
- Use technology to assist consumers with product identification, troubleshooting, and guiding them through repair/installation processes.
- Resolve challenging consumer situations, ensuring positive outcomes for both the customer and FBIN.
- Meet or exceed daily performance targets in call quality, management, and productivity while following all processes and procedures.
- Accurately document customer interactions, product details, and troubleshooting efforts for efficient record-keeping.
- High School diploma or equivalent required.
- 2 years experience in a contact center or other fast-paced customer service environment required.
- Excellent professional communication skills required, both verbal and written
- Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus
- Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation
- Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
- Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy
- Associate's or Bachelor's degree is preferred
- Prior ERP (SAP, Oracle, etc.) experience preferred
Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $30,000 USD - $44,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates' feeling of belonging at work.
Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.
Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN
Equal Employment Opportunity:
FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
We are committed to a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. To support our efforts, we invite you to voluntarily share your gender, ethnicity, and veteran status. This information is confidential and helps us ensure an inclusive hiring process and improve our diversity initiatives.
easonable Accommodations:
FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.
-
Customer Service Representative
3 weeks ago
North Olmsted, Ohio, United States FastSigns Full timeBenefits:* 401(k) matching* Bonus based on performance* Health insuranceFASTSIGNS #221601 is hiring for a Customer Service Representative to join our teamBenefits/Perks:* Competitive Pay* Paid Vacation and Holidays* Performance Bonus* Ongoing Training OpportunitiesA Successful FASTSIGNS Customer Service Representative Will:* Be the initial contact with...
-
Customer Service Representative
3 weeks ago
North Olmsted, Ohio, United States Fortune Brands Innovations Full timeJob DescriptionThe Customer Service Representative/Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls, emails from customers when they have product and warranty...
-
Customer Service Representative
4 days ago
North Olmsted, Ohio, United States Orkin Full timeOverviewWe are seeking a skilled Customer Service Representative to join our team at Orkin, the industry leader in pest management services. As part of our dynamic team, you will play a critical role in delivering exceptional customer service and building strong relationships with our clients.Responsibilities:Respond to incoming calls and emails from...
-
Customer Service Representative
2 weeks ago
North Olmsted, Ohio, United States Fortune Brands Full timeCompany Description Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business...
-
Customer Service Representative
5 days ago
North Olmsted, Ohio, United States Garrett Estes - State Farm Agent Full timeJob Description Job Description Benefits:401(k) matchingBonus based on performanceCompany partiesFlexible scheduleOpportunity for advancementPaid time offCompetitive salaryTraining & developmentROLE DESCRIPTION:As a Customer sales and Service rep with Garrett Estes State Farm, you will generate the kind of exceptional client experiences that reinforce the...
-
Customer Service Representative
2 days ago
North Olmsted, Ohio, United States Walmart Full timeFront-End Service PositionWe are seeking a motivated and enthusiastic individual to join our Front-End Service team as a Cart & Janitorial Associate. In this role, you will be responsible for ensuring that customers have a great first and last impression of our store. Some key tasks include:Key Responsibilities:Providing exceptional customer service by being...
-
Customer Service Representative
2 days ago
North Olmsted, Ohio, United States Wal-Mart Stores , Inc. Full timeOverviewWe are seeking a highly skilled Cashier & Front End Services professional to join our team at Wal-Mart Stores, Inc. As a cashier, you will play a key role in providing exceptional customer service and ensuring a smooth shopping experience for our customers.Estimated Salary: $18.50 - $24.75 per hourAbout the RoleThis is a fast-paced environment where...
-
Customer Service Representative
2 days ago
North Olmsted, Ohio, United States Men's Wearhouse Part timeMens' Wearhouse is looking for a Sales Associate who is passionate about fashion and committed to providing outstanding service. In this role, you will be responsible for assisting customers with all their needs, such as alterations appointments, pick-ups, special order requests, and sales. You will also learn and demonstrate tuxedo product knowledge,...
-
Customer Service Ambassador
6 days ago
North Olmsted, Ohio, United States Planet Fitness Full timeOverview\At Planet Fitness, we strive to create a welcoming and inclusive environment for our members. Our mission is to provide an affordable, high-quality fitness experience that enhances people's lives. We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative.
-
Retail Service Representative
6 days ago
North Olmsted, Ohio, United States David's Bridal Full time**Job Summary:**We are seeking a highly skilled and customer-centric Retail Service Representative to join our team. In this role, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide exceptional service to customers, responding to their inquiries and resolving any...
-
Customer Service Representative
2 days ago
North Olmsted, Ohio, United States Walmart Full timeCompany OverviewWelcome to Walmart, a leading retail company dedicated to serving customers across the globe.">Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as an Online Order Filler & Delivery associate. As an essential part of our e-commerce fulfillment process, you will play a critical role in ensuring...
-
Customer Service Professional
3 days ago
North Olmsted, Ohio, United States FastSigns Full timeOverviewAt FastSigns, we are dedicated to providing exceptional customer service and support. As a Customer Service Representative, you will be the initial contact for current and prospective customers, answering their inquiries and resolving any issues they may have.ResponsibilitiesAnswer customer calls, emails, and in-person visits in a professional and...
-
Customer Service Representative
55 minutes ago
North Royalton, Ohio, United States Bar Harbor Bank & Trust Full timeAs the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust's success. Customer Service Representatives truly make a difference in our customers' lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to...
-
Customer Service Representative Position
22 hours ago
North Olmsted, Ohio, United States FASTSIGNS Full timeCompany Overview:FASTSIGNS is a leading provider of visual communications solutions, offering a range of services including sign manufacturing, graphic design, and installation.
-
Front Desk Representative
6 days ago
North Olmsted, Ohio, United States Planet Fitness Full timeAbout the Role\The Member Services Representative will play a vital role in creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. This includes greeting members, answering phones, checking members into the system, and facilitating needed updates to member accounts.
-
Sales and Customer Experience Representative
3 days ago
North Olmsted, Ohio, United States Bob's Discount Furniture Full timeAs a Guest Experience Specialist at Bob's Discount Furniture, you will play a vital role in creating unforgettable shopping experiences for our customers.We are looking for a highly skilled and enthusiastic individual who is passionate about home furnishings and delivering exceptional customer service.Your key responsibilities will include:Greeting and...
-
Store Customer Service Representative
7 days ago
North Royalton, Ohio, United States GetGo Café + Market Full timeJob DescriptionWe're Looking for a Store Customer Service Representative!We are committed to delivering an exceptional customer experience, and we need a friendly and approachable team member to help us achieve this goal. As a Store Customer Service Representative, you will be the face of our company, greeting customers, answering questions, and ensuring...
-
Customer Service Representative
6 days ago
North Royalton, Ohio, United States Tirah Thompson - State Farm Agent Full timeBenefits:License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Tirah Thompson - State Farm Agent, you will generate...
-
Customer Solutions Representative
2 weeks ago
North Olmsted, Ohio, United States Fortune Brands Full timeCompany Description Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our...
-
Customer Service Ambassador
2 days ago
North Olmsted, Ohio, United States Wal-Mart Stores , Inc. Full timeJob OverviewThe Customer Service Ambassador is a key member of the front-end team, responsible for providing exceptional customer service and ensuring a positive shopping experience. As an ambassador of Walmart, you will be the first and last point of contact for many customers, making a lasting impression on their shopping journey.Salary and BenefitsWe...