Patient Service Represent
4 weeks ago
- Competitive pay
- Insurance Coverage Plans (Health, Vision, Dental, Life, FSA, and more)
- 401K Employer Contribution Plan
- Employee Assistance Program
- Paid time off & paid holidays
- Half day Fridays
- Volunteer opportunities with our Smile Squad to earn points to redeem prizes
- Company social events & fun marketing campaigns throughout the year
- Birthday & Work Anniversary surprises sent directly from the owners
- and so much more
The Patient Service Representative (PSR) serves as an administrative professional liaison that provides the communication bridge between patients and NCOSO offices.
Key Tasks & Responsibilities:
Daily/Weekly/Monthly Tasks will include, but are not limited to:
- Answers, directs, and provides information to all callers.
- Answers, directs and responds to all emails that come into info@ncoso
- Checks and returns calls to any voicemail messages.
- Keeps call logs and promotion logs.
- Maintains upbeat and positive attitude, answers phones according to script at all times.
- Listens and documents any patient concerns and forwards information to Office Managers + Regional Managers .
- Other duties as assigned
- Excellent planning, analytical, problem solving, and organizational skills
- Strong interpersonal and communication skills
- Possess a positive attitude and top-notch customer service skills
- Work efficiently in a rapidly changing environment
- Professional appearance and manner
- Computer proficiency
- High School Diploma or GED
- Must have a minimum of 1 year experience working in a dental front office setting
- Ability to lift 15-20lbs
- Please note this position is in office - not remote
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