Patient Service Represent

4 weeks ago

Cary, United States Dr Lane & Associates Full time
Our NC Oral Surgery + Orthodontics office is hiring a Patient Service Representative to join our amazing team This position is in office, located at our Cary Tryon location. We offer:
  • Competitive pay
  • Insurance Coverage Plans (Health, Vision, Dental, Life, FSA, and more)
  • 401K Employer Contribution Plan
  • Employee Assistance Program
  • Paid time off & paid holidays
  • Half day Fridays
  • Volunteer opportunities with our Smile Squad to earn points to redeem prizes
  • Company social events & fun marketing campaigns throughout the year
  • Birthday & Work Anniversary surprises sent directly from the owners
  • and so much more
Overall Responsibility:

The Patient Service Representative (PSR) serves as an administrative professional liaison that provides the communication bridge between patients and NCOSO offices.

Key Tasks & Responsibilities:

Daily/Weekly/Monthly Tasks will include, but are not limited to:
  • Answers, directs, and provides information to all callers.
  • Answers, directs and responds to all emails that come into info@ncoso
  • Checks and returns calls to any voicemail messages.
  • Keeps call logs and promotion logs.
  • Maintains upbeat and positive attitude, answers phones according to script at all times.
  • Listens and documents any patient concerns and forwards information to Office Managers + Regional Managers .
  • Other duties as assigned
Skills & Attributes:
  • Excellent planning, analytical, problem solving, and organizational skills
  • Strong interpersonal and communication skills
  • Possess a positive attitude and top-notch customer service skills
  • Work efficiently in a rapidly changing environment
  • Professional appearance and manner
  • Computer proficiency
Job Specifications:
  • High School Diploma or GED
  • Must have a minimum of 1 year experience working in a dental front office setting
  • Ability to lift 15-20lbs
  • Please note this position is in office - not remote

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