Level II IT Help Desk Technician
3 weeks ago
Entech Staffing Solutions is a dynamic organization seeking a dedicated Level II IT Help Desk Technician to join our clients growing team in Troy. With a focus on providing exceptional technical support, you will play a crucial role in ensuring our employees have the tools and knowledge they need to be successful. TEMPORARY until the end of the year, may extend.
Responsibilities:
- Provide First-Line Support: Troubleshoot and resolve a variety of technical issues related to hardware, software, and network connectivity.
- Manage Service Tickets: Efficiently prioritize and manage incoming service tickets, ensuring timely resolution and customer satisfaction.
- Support Microsoft 365 Environment: Assist users with administrative tasks, troubleshooting, and navigating the Microsoft 365 platform.
- Configure and Deploy Devices: Set up and configure laptops for new employees, ensuring they are equipped with the necessary tools and software.
- Collaborate with IT Team: Work closely with the IT Manager and Systems Engineer to learn and grow within the IT department.
- 1-2 years of experience in IT support or a related field.
- Familiarity with Microsoft 365 administration and end-user support.
- Experience working in a cloud environment, such as Microsoft Azure or VMware.
- Strong troubleshooting and problem-solving skills.
- Excellent customer service orientation and interpersonal skills.
- Ability to work independently and as part of a team.
Pay $18-25/hr Apply now
#troy
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