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Customer Service Representative

2 months ago

Brooksville, United States Lift Solutions Holdings, LLC Full time

Position Summary

Looking to advance your career with a company that values real skills? Lift Solutions has an opportunity for you. Lift Solutions provides end-to-end industrial lifting solutions. We offer OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes and other lifting equipment. Lift Solutions is committed to driving progress and efficiency. Our dedication to excellence and customer satisfaction ensures that every industry benefits from our expertise, state-of-the-art technology, and unwavering commitment to sustainability and safety. We are hiring a Customer Service Representative in Brooksville, FL. The Customer Service Representative will be responsible for handling all customer inquiries, concerns, and orders.

Duties & Responsibilities

  • Acquire thorough knowledge of product line and services.
  • Answer incoming calls and assist with customer inquiries.
  • Deliver an excellent customer experience with every interaction; day to day interaction with customers, sales and distributors providing requested information and support relative to price, availability, quotes, and lead times.
  • Accepting and preparing orders, maintaining order files, invoicing, and satisfying request for order follow-up.
  • Resolve problems by clarifying issues; researching and exploring options; implementing solutions; escalating unsolved discrepancies.
  • Process customer order returns, change requests, etc.
  • Thorough knowledge of company policies and procedures.
Requirements

Education & Qualifications
  • High school diploma or GED preferred.
  • 1-3 years of Customer Service Experience, and/or inside sales or counter sales.
  • Experience with rigging and elevator products, preferred.
  • Ability to multitask.
  • Excellent communication skills, both verbal and written.
  • Strong attention to detail and accuracy.
  • Computer proficiency.