Member Experience Leader
4 weeks ago
Job Location
Robinhood Road Family YMCA - Winston-Salem, NC
Position Type
Full Time
Salary Range
$14.50 - $14.50 Hourly
Job Shift
Variable
Description
The Member Experience Leader is responsible for increasing membership engagement, growth and retention. Primary responsibilities include strengthening member commitment through authentic personal relationships and delivering excellent service to members, guests and program participants. Effectively performs administrative duties including use of computer programs pertaining to membership administration. The relationship specialist partners with the wellness coach to create a welcoming, safe and seamless orientation experience for new members.
Main Schedule: Monday through Friday 12:00 pm to 8:00 pm. Hours may varymornings and evenings. Holidays and weekends as needed.
ESSENTIAL FUNCTIONS:
Service Skills:
- Greet and assist all members, potential members and staff in a professional and friendly manner.
- Conduct tours with prospective members, explaining the benefits of membership, the YMCA mission, volunteer opportunities and financial assistance. Ask prospective members to join and make follow-up contact with those who do not.
- Use Listen-First skills with health-seekers and other members to determine goals and connect them with appropriate staff, programs and small communities.
- Meet regularly with wellness staff to insure that new members are scheduled for and attend new member uFit sessions. Determine next steps to contact members who have missed appointments.
- Address complaints in a courteous, timely manner. Effectively negotiate and resolve customer service issues. Inform supervisor of unusual situations or unresolved issues. Use appropriate forms to communicate concerns and praise.
- Process new member ID cards, issue guest passes and register members for services and programs.
- Respond to phone inquiries using YMCA best practices.
- Know the facility's emergency procedures and be prepared to act as the control center during emergency situations.
- Manage or support DAXKO reports as needed for the branch.
- Assist with the Annual Giving Campaign as directed.
- Be knowledgeable about program areas and share information with members.
- Be able to articulate the role and importance of volunteers, and be informed about volunteer opportunities.
- Be able to articulate the YMCA's mission, values and benefits.
- Understand how the Membership Department partners with the Wellness Department to offer a safe, seamless orientation to new members.
- Displays ease and comfort with people of different backgrounds and abilities.
- Arrange personal introductions between new members and wellness coaches.
- Build authentic personal relationships with members, volunteers and co-workers; help members and volunteers connect with one another and the YMCA.
- Take the professional initiative to promote personal training, boot camps, classes, clinics and programs during encounters with members
- Provide members with opportunities to increase their involvement with the Y, moving them from casual to connected to committed relationships.
- Ask members to contribute to the annual campaign.
- Incorporate YMCA values of caring, honesty, respect, responsibility and faith into all aspects of the position to ensure YMCA values are integrated into our culture and programs.
- Demonstrates an active interest in enhancing current skills and learning new ones.
- Takes advantage of multiple learning resources (classes, books, mentors, professional interest groups, formal education, etc.).
- Maintains accreditations and certifications, if applicable.
- Keeps apprised of developments within the YMCA by attending meetings, workshops and reading relevant communications.
Qualifications
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Computer skills and the ability to learn appropriate computer programs related to the position
- Excellent customer service skills
- Strong verbal communication skills
- Outgoing personality and a desire to be helpful to others
- Must be able to stand for the majority of shift
- Current certification in CPR/First Aid/AED/Oxygen administration or obtain certification within 30 days of hire
- Other YMCA-required training and certifications, as applicable
- Ability to work early mornings, evenings, and weekends as needed
- Bilingual skills preferred
-
Member Experience Representative
3 days ago
Winston-Salem, United States YMCA of Northwest North Carolina Full timeJob DetailsJob Location William G White Jr. Family YMCA - Winston-Salem, NC Position Type Part Time Salary Range $10.00 - $12.00 Hourly Job Shift Variable Description Are you looking to impact lives in our community? If so, this is the position for you. The Member Experience Representative is responsible for increasing membership engagement, growth and...
-
Kitchen Leader
2 weeks ago
Winston-Salem, United States Chipotle Mexican Grill Full timeKitchen Leader (24014042) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope...
-
Kitchen Leader
2 weeks ago
Winston-Salem, United States Chipotle Full timeKitchen Leader (24014099) Description CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you...
-
Kitchen Leader
1 day ago
Winston-Salem, United States Chipotle Mexican Grill Full timeKitchen Leader (24015764) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope...
-
Service Leader
1 week ago
Winston Salem, United States Chipotle Mexican Grill Full timeService Leader (24014067) Description **CULTIVATE A BETTER WORLD** Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We...
-
Service Leader
1 week ago
Winston Salem, United States Chipotle Mexican Grill Full timeService Leader (24014067) Description CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope...
-
Service Leader
1 week ago
Winston-Salem, United States Chipotle Full timeService Leader (24014067)DescriptionCULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you...
-
Service Leader
1 week ago
Winston-Salem, United States Chipotle Full timeService Leader (24014032)DescriptionCULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you...
-
Guest Experience Manager
1 week ago
Winston Salem, United States Cava Full timeGuest Experience Manager Now Hiring Guest Experience Managers! CAVA is a fast-growing culinary brand with over 70 fast-casual restaurants and a packaged goods line dedicated to fresh, Mediterranean-inspired, better-for-you cuisine. Our mission is to fuel full lives through a bold and innovative food culture. From our restaurants to our Support Center, CAVA...
-
Shift Leader
4 days ago
Winston-Salem, United States Insomnia Cookies Full timeAs a Shift Leader at our Winston Salem, NC store located at 706 N. Trade St. Winston-Salem, NC 27101, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive...
-
Customer Service Team Member
5 days ago
Winston-Salem, United States McDonald's Restaurants Full timeWe believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant between Customer Service, Team Member, Guest Experience, Leader, Service, Retail
-
Maintenance Team Leader
3 days ago
Winston-Salem, United States Cardinal Group Management&Advisory LLC Full timeJob DescriptionJob DescriptionPOSITION: Maintenance Team Leader (Full-Time, Non-Exempt) COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibilitySUMMARYThe Maintenance Team Leader is primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community....
-
(USA) Tire and Battery Center Team Leader
1 week ago
WINSTON SALEM, United States Walmart, Inc. Full timeAs a Tire and Battery Center Services Lead you will drive member service in your area and supervise your team of hourly associates to deliver safe and efficient services. You will model expertise in Tire and Battery Center and work collaboratively wi Team Leader, Battery, Team Lead, Leader, Monitoring, Business Partner, Retail, Business Services
-
Crew Member
4 days ago
Salem, United States Killer Burger Full timeJob DescriptionJob DescriptionCrafting high-quality Burgers & creating a World-Class guest experience Killer Burger is an oasis from the world, a food sanctuary that is dedicated to serving big, juicy, over-the-top hand-built burgers, each one topped with bacon and paired with a side of crispy fries. Only one thing can make these meals even better and...
-
Guest Experience Lead | Thruway Local
4 days ago
Winston Salem, United States Lululemon Athletica Inc Full timeLocation: United States of America State/Province/City: North Carolina City: Winston Salem Business Unit: Store Time Type: Full-time Back Apply Share * * * Description & Requirements Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and...
-
Store Team Member
5 days ago
Winston-Salem, United States Academy Sports + Outdoors Full timeJob Description : Click the link(s) below to see each individual positions full job description: Sales Team Member Positions: • Outdoor Enthusiast • Sales Team Member Apparel • Sales Team Member Fishing and Hunting • Sales Team Member Footwear • Sales Team Member Sports • Store Cashier Logistics/Merchandising/Operations Positions: ...
-
Patient Experience Navigator
5 days ago
Winston-Salem, United States MedQuest Full timeThe Patient Experience Navigator will be responsible for scheduling of all procedures, registration activities, gathering and processing of patient demographic and insurance information. Responsible for securing complete and authenticated signed orders for scheduled procedures. Responsibilities, Duties, Functions, Tasks (Outcomes) • Process: Captures and...
-
Academic Faculty
4 days ago
Winston-Salem, United States Wake Forest University School of Medicine Full timeJob DescriptionWe seek innovative clinical researchers with an MD/DO/PhD and an established record of extramural funding in child health research focused upon the influence of social determinants on short and long-term health outcomes. We seek a Team Leader and up to four faculty members for a new Health Services Research Team, at all levels (Assistant,...
-
Patient Experience Navigator
4 days ago
Winston-Salem, United States MedQuest Associates LLC Full timeJob DescriptionJob DescriptionThe Patient Experience Navigator will be responsible for scheduling of all procedures, registration activities, gathering and processing ofpatient demographic and insurance information. Responsible for securing complete and authenticated signed orders for scheduled procedures.Responsibilities, Duties, Functions, Tasks...
-
Restaurant Team Member
4 days ago
Winston Salem, United States Golden Corral Full timeOur franchise organization, GC Partners, Inc. dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! Golden Corral restaurants are currently accepting applications for the opportunity to join our team with our family buffet restaurant chain with nearly 500 company and franchise restaurants located across the United States....