Housekeeping Lead

4 days ago

Atlanta, United States Sonder Holdings, Inc. Full time

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don't happen overnight. But, together, we can forever change the way people stay, for the better.We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That's what you'll own.Life at SonderWe aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.We are looking for honest, reliable, and hard-working housekeepers to keep Sonder running smoothly In addition to general housekeeping duties, we rely on our housekeepers to be our eyes and ears in each guest unit, anticipating and reporting potential guest issues, and ensuring that each guest's experience is of the highest qualityWe are looking for Housekeeping Leads to own our housekeeping process, coordinate a team of housekeepers, and keep everything running smoothly day-to-day In addition to general housekeeping duties, we rely on our Leads to make sure schedules are set, cleans are completed on time and at a high quality, and make sure their team is always working to improve the guest experienceThe Opportunity:Manage weekly and daily cleaning schedules for a team of housekeepersSupport and lead cleaner onboarding and ongoing training and improvementOrganize and prepare supplies for daily distribution, leading inventory control and organizationTriage and delegate guest requests in real-time to cleaner schedulesPerform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working orderConduct special projects as assignedInitiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder propertyManage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programsDaily travel around market and central warehouse to complete tasks and manage cleaning programWho We Look For:A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independentlyPrevious experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management. Experience with managing various schedules, budgets, and applicationsTech-savvy with ability to use various digital applications, including mobile, digitally correspond with managementKnowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materialsWorking knowledge of operating household cleaning equipment and best practicesPhysical stamina and mobility including ability to reach, kneel, and bendAbility to lift, push, and pull required load (usually about 40 lbs)This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance#LI-OnsiteBenefitsWe offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:Competitive compensationGenerous stock planMedical, dental and vision insurance (where applicable)Flexible vacationWellness and volunteering daysAnnual free credits and discounts to stay in SondersWorkplace flexibility (for remote-specified positions only) #ABetterWaytoWorkLearn More About SonderCorporate Responsibility & SustainabilityData Privacy PolicyBlog: Sonder StoriesInstagram: @sonderstaysEqual OpportunityWe are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.

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