Membership Advisor Manager

3 weeks ago

Houston, United States First Service Credit Union Full time
Address: 16430 Park Ten Place, Houston, Texas 77084

Role: The Membership Advisor Manager is responsible for helping First Service Credit Union live out its 'For You, Not Profit' tagline. From organizing events that will create buzz throughout the Houston area to assisting branch managers in their business development to helping to continue to establish a culture of service, as well as helping First Service Credit Union deepen relationships with core business partnerships.

Essential Functions & Responsibilities:
  • Develop and implement strategies to develop new and existing relationships to acquire additional deposits and loans both consumer and business.
  • Oversee, coach and mentor a team of direct reports to become better contributors to the Organization. This team will be required to open up memberships and to make outbound calls to both consumer and businesses
  • Responsible for overall department performance regarding team production and positive financial results including fraud prevention strategies and execution.
  • Responsible for developing and implementing individual subordinate goals, based on branch goals and overall credit union strategic plan, and motivating subordinates to attain the goals set by senior management.
  • Annual reviews, reports, interviews, documentation, and meetings.
  • Performs other job-related duties as assigned.

Performance Measurements:

1. Ability to make the credit union truly live out the "For You, Not Profit" tagline.

2. Carry out assigned responsibilities with minimum number of errors according to established organization and department standards.

3. Organize and execute events and plans with great detail and excellence.

4. Grow awareness of credit union in the business community and community at large.

5. Analyzing large amounts of information and distill key points

Knowledge and Skills:

Experience - Minimum of five (5) years experience in marketing, community relations, sales, and/or public relations, or a related field required.

Education - Bachelor's degree in marketing, public relations, organizational communications or related fields is required.

Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills - Require strong written and verbal communication skills. Requires the ability to build strong relationships both inside and outside the credit union. Requires a high level of problem solving capabilities as well as curiosity, self-motivation and adaptability. Requires creativity and innovation for finding new and more efficient ways of doing things. Requires excellent time management skills and the ability to schedule work activities so deadlines are met and goals are accomplished in a timely and organized manner. Requires exceptional attention to detail. Requires strong work ethics and the ability to work with a fast-paced team. Experience managing social media and public relations is preferred. Must be passionate about your personal growth and learning.

Physical Requirements - While performing the duties of the job, the employee is regularly required to:

-Position self to move about the work area

-Reach, grab, sort

-Communicate in person and via telephone with others

-Identify and recognize small font communication

-Ability to transport a minimum of 10 pounds

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