Residences Housekeeper

2 months ago

Atlanta, United States Waldorf Astoria Hotels & Resorts Full time

Waldorf Astoria is looking for a Residences Housekeeper to join the Residences Team at this gorgeous Atlanta property

Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

•Classification: Full-Time

•Shift: Full Availability - must have availability to work weekdays, weekends, and holidays.

The Residence Housekeeper is responsible for the overall cleanliness of the private residences that they are assigned to clean. The Residence Housekeeper is equally responsible for delivering all of the Waldorf Astoria Atlanta-Buckhead service standards.

Organizational Structure

The Residences Housekeeper will report directly to the Director of Residences.

Duties and Supporting Responsibilities

  • Offer a warm, sincere and personalized welcome to all Residents.
  • Exhibits courtesy and respect to residents at all times.
  • Accepts direction and follows through without complaint.
  • Prompt communication of repair needs and safety issues.
  • Possess a positive and outgoing personality
  • Must possess a good written and verbal command of the English Language
  • Minimum of two years previous housekeeping experience as a room attendant.
  • Attention to detail is very important.
  • Professional appearance and grooming.
1.Residences Cleanliness and Tidiness:
  • Residences are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory staff during initial training.
  • Thoroughly clean Residences' bathrooms, bathroom walls, bathtub, shower staff, water closet using the suggested chemicals.After cleaning, dry all areas, fixtures and surfaces.
  • Arrange all toiletries straightened on a piece of cloth in bathroom.
  • Replenish all amenities and terry items.
  • Efficiently make bed to meet appearance standard as demonstrated.
  • Arrange all clothing items in residents' bedrooms are folded neatly according to standard as demonstrated.
  • Upkeep Residences to include all inside windows and mirrors.
  • Remove all room service trays from Residence hallways and/or corridor to be brought to back landings and call for pick up.
  • Vacuum the residences' carpet and wipe down furniture and baseboards according to standard in all assigned work areas.
  • Ensure all service standards are executed.
2.Residence equipment and facilities:
  • Recognize and report all missing, damaged or sub-standard furniture, fixtures and equipment via HOTSOS iPod touch.
  • Ensure that all electronic devices (television, remote controls, stereo, and telephones) are working properly.
3.Residences' Requests Handling:
  • Evaluate work assignment and prioritize workload according to residence requests.
  • Ensure all residences assigned are completed with correct status marked at the end of the day including any information for input into resident history file.
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.And, our amazing Team Members are at the heart of it all

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
  • Access to your pay when you need it through DailyPay
  • Medical Insurance Coverage - for you and your family
  • Mental Health Resources
  • Best-in-Class Paid Time Off (PTO)
  • Go Hilton travel discount program
  • Supportive parental leave
  • Matching 401(k)
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs


*Available benefits may vary depending upon property-specific terms and conditions of employment.

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