HNL Airport- FT Customer Service Agent

1 week ago

Honolulu, United States Southern Airways Express LLC Full time

Are you ready to take your career to new heights? Join Southern Airways, the biggest little airline in the industry, and be part of a dynamic, fast-paced environment where your excellent customer service skills will shine As a wholly-owned subsidiary of Surf Air Mobility, we provide route services throughout the contiguous United States and the Hawaiian Islands. Our company mantra, "Every Passenger, Every Day, Every Flight," is at the heart of everything we do. By joining our team, you'll have the opportunity to make a real difference in people's lives while contributing to our mission of providing exceptional service and prioritizing passenger safety. Southern Airways is experiencing tremendous growth, offering endless opportunities for learning and career advancement. Whether you're new to the airline industry or looking to enhance your skills, you'll receive comprehensive training and support to excel in your role. Put your talents to work and join the Southern Airways team today Be part of the biggest little airline where every passenger, every day, and every flight matters – and so do you JOB TITLE: Airport Customer Service Agent – customer service & ramp DEPARTMENT: Customer Service LOCATION: Honolulu, HI REPORTS TO: Station Manager FLSA STATUS: Non-Exempt POSITION SUMMARY: The Airport Customer Service Agent (Ramp) is our primary representative at our airport stations. Their primary responsibilities include all ramp duties; however, the incumbent will be cross-trained to perform customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. KEY RESPONSIBILITIES: Ensuring FAA, Airline and airport regulations are followed Enforcing safety/security measures and protecting sensitive zones Creating and modifying reservations Checking in passengers; safely loading and unloading passengers Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight Reviewing baggage tags for accuracy Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements Making announcements over a public address system Processing credit card payments Directing aircraft parking and dispatch on the ramp After training, towing aircraft to proper parking positions on the ramp Maintaining work area and mechanical equipment in proper order Any other duties assigned. JOBS THIS POSITION DIRECTLY SUPERVISES: This position does not directly supervise others. Knowledge, Skills & Abilities: Excellent written and verbal communication skills Able to read, write and speak English effectively Able to maintain eye contact when speaking with customers Professional in appearance and manner Ability to learn, understand and communicate the terms of the company’s Contract of Carriage Courteous in all interactions Able to interact effectively with passengers, co-workers and management Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Ability to diffuse stressful situations Detail-oriented and self-motivated Qualifications: High school diploma or equivalent Miscellaneous Requirements: Valid driver’s license and reliable transportation Computer skills – ability to learn reservation and phone systems, proficient with a PC Basic math abilities Ability to work within a 24/7 operation including holidays Ability to pass 10-year background check and pre-employment drug screen At least 18 years of age Authorized to work in the U.S. per the Immigration Act of 1986 Work Experience: Prefer at least 1 year of prior customer service experience Mental Requirements: Level 2 Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical Requirements: Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time Must be able to stand for extended periods of time Must be able to work in all weather conditions and in confined spaces Must have sufficient vision and ability to safely perform the essential functions of the position. Must be able to meet all physical requirements related to aircraft weight limitations before and during employment. Activity Approximate % of Time: Sitting: 5 Standing: 70 Walking: 25 100% Machines and Equipment Used: Varied: 100% Degree of Hand Eye Coordination Required: Computer: Varies Phone: Varies Photocopier, fax machine: Varies Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5% Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability. #J-18808-Ljbffr

  • Airline Customer Service Representative Korean Language 20hr

    2 months ago

    Honolulu, United States Hallmark Aviation Services Full time

    Hallmark Aviation is seeking CUSTOMER SERVICE AGENTS to provide exceptional service to our WORLD CLASS International Airlines at HNL Airport. WE ARE IN NEED OF MULTI-LINGUAL SPEAKERS FOR A PRESTIGIOUS KOREAN AIRLINE!!! Job Duties Perform a broad range of duties depending on location and service demands while delivering a high quality product Daily...

  • Airline Customer Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States Hallmark Aviation Services Full time

    Unlock Your Career PotentialHallmark Aviation Services is seeking highly skilled Customer Service Agents to join our team at HNL Airport.We are looking for individuals who are available for the PM Shift and possess excellent communication skills, with the ability to work in a fast-paced environment.Key Responsibilities:Provide exceptional customer service to...

  • Security Gate Agent-Honolulu International Airport

    3 weeks ago

    Honolulu, United States PrimeFlight Aviation Services Full time

    INTRODUCTION Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!Perks of the job: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance...

  • Rental Car Customer Service Agent

    4 months ago

    Honolulu, United States Managed Labor Solutions Full time

    Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation. What you'll do: Greet customers upon arrival Expedite the car...

  • Airline Customer Service Representative

    1 week ago

    Honolulu, Hawaii, United States Hallmark Aviation Services Full time

    Job Title: Airline Customer Service Representative Job Summary: Hallmark Aviation Services is seeking a highly skilled and customer-focused Airline Customer Service Representative to join our team at HNL Airport. As a key member of our customer service team, you will be responsible for providing exceptional service to our international airline...

  • Airline Customer Service Representative

    4 weeks ago

    Honolulu, Hawaii, United States Hallmark Aviation Services Full time

    {"title": "Customer Service Representative for Airlines", "content": "Job SummaryHallmark Aviation Services is seeking a Customer Service Representative to provide exceptional service to our international airlines at HNL Airport.Key ResponsibilitiesPerform a range of duties depending on location and service demands while delivering a high-quality...

  • Environmental Services Specialist

    3 weeks ago

    Honolulu, Hawaii, United States UnitedService Companies Full time

    Job DescriptionHNL Janitorial AgentJob Summary: UnitedService Companies is seeking a highly motivated and detail-oriented Environmental Services Specialist to join our team at Daniel K. Inouye International Airport (HNL). As an Environmental Services Specialist, you will be responsible for maintaining a clean and healthy environment by performing custodial...

  • Airline Customer Service Representative

    1 week ago

    Honolulu, Hawaii, United States Hallmark Aviation Services Full time

    Job Title: Airline Customer Service Representative Job Summary: Hallmark Aviation Services is seeking a highly skilled and customer-focused Airline Customer Service Representative to join our team at HNL Airport. As a key member of our customer service team, you will be responsible for providing exceptional service to our international airline...

  • Airport Customer Service Representative

    1 hour ago

    Honolulu, Hawaii, United States Southern Airways Corporation Full time

    About the RoleSouthern Airways Corporation is seeking a highly skilled and customer-focused Airport Customer Service Agent to join our team. As a key representative of our airline, you will be responsible for providing exceptional service to our passengers, ensuring a smooth and safe travel experience.Key ResponsibilitiesEnsure compliance with FAA, airline,...

  • Sales Account Management Specialist

    4 months ago

    Honolulu, United States Philippine Airlines Full time

    Title: Sales Representative in HNLAre you looking for a career opportunity in the aviation industry? Here’s your opportunity to have a great career with a world-class airline companyWhy Join Us?Asia’s First and Longest-Serving AirlineGet a chance to enjoy travel perks for you and your familyA collaborative work culture and environmentWho Are We Looking...

  • Airport Guest Service Agent Honolulu

    1 month ago

    Honolulu, Hawaii, United States Hawaiian Airlines Full time

    Aloha Spirit at Hawaiian AirlinesWe are seeking a skilled Airport Guest Service Agent to join our team at Honolulu Airport. As a key member of our Guest Services team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable travel experience.Key Responsibilities:Provide warm and welcoming service to...

  • Airport Guest Service Agent Honolulu

    5 months ago

    Honolulu, United States Hawaiian Airlines Full time

    Title Airport Guest Service Agent Honolulu Description **Aloha and thank you for your interest in the Airport Guest Service Agent position with Hawaiian Airlines in Honolulu!** At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ohana and...

  • Airport Curbside Concierge Agent

    3 weeks ago

    Honolulu, Hawaii, United States Bags Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Airport Curbside Concierge Check-in Agent to join our team at Bags, a SP+ Company. As a key member of our airport team, you will be responsible for providing exceptional guest service, handling and securing luggage, and issuing boarding passes to airline passengers.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Honolulu, United States Signature Flight Support Full time

    Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...

  • Customer Service Representative

    3 weeks ago

    Honolulu, United States Signature Flight Support Full time

    Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...

  • Customer Service Representative

    4 weeks ago

    Honolulu, United States Signature Flight Support Corporation Full time

    Signature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...

  • Mechanic Assistant- HIK/HNL

    4 weeks ago

    Honolulu, United States Certified Aviation Services LLC Full time

    Job DescriptionJob DescriptionDescription:Title: Mechanic AssistantPosition Summary:The Mechanic Assistant based out of HIK/HNL will perform turbine washes by utilizing Cyclean wash equipment. Provide after-hours maintenance on-call support for the regional operational bases as directed. Maintain records related to maintenance performed on the...

  • Airport Lounge Service Representative

    1 month ago

    Honolulu, Hawaii, United States Sodexo Full time

    HNL Airlines Lounge Service Representative UNIT DESCRIPTION:Are you passionate about customer service and hospitality?Seeking a vibrant environment to kickstart your career?Ready to explore a world of opportunities and advancement?Begin your journey here, craft a career that you can call your own, and become part of our team.Location: Daniel K. Inouye...

  • Guest Services Agent

    4 days ago

    Honolulu, United States Honolulu Airport Hotel Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Return Agent

    1 month ago

    Honolulu, Hawaii, United States Enterprise Holdings Full time

    Job Summary:Enterprise Holdings is seeking a dedicated and customer-focused individual to join our team as a Return Agent at Honolulu International Airport. As a key member of our team, you will be responsible for providing exceptional service to our customers during the rental return process.Responsibilities:Greet customers and provide a warm welcome as...