NOC Technician

NOC Technician ONSITE in Silver Spring, MD US citizenship required per government contract Must be able to obtain a Public Trust clearance Please note that new hires hours will be Monday Friday, 8:00 AM 4:30 PM ET until they have full access to tools and are completed training / are ready for independent shift work. The shifts are: Sunday Wednesday 6am-2pm, 12pm-10pm, and 10pm-6am and Wednesday Saturday 6am-2pm, 12pm-10pm, and 10pm-6am Required Experience/Skills: 1-3 years of NOC experience Knowledge of network technologies, connectivity, protocols, and security. Cisco networking skills SolarWinds ServiceNow or other ticketing systems Ability to concurrently manage multiple tasks Strong troubleshooting skills. Responsibilities: Provide 24x7x365 coverage and support at the FDA White Oak Campus. Monitor, investigate, troubleshoot, and triage production and non-production software, applications, services and network issues. Preferred Certification: CCNA CompTIA Other Requirements: Candidates must be US Citizens Candidates must have resided in the United States for the past 5 years Candidates must not have traveled outside of the United States for a combined total of 6 moths or greater in the past 5 years M2