Patient Service Representative

4 weeks ago

Arlington, United States Envision Radiology Full time
Envision Imaging is adding a Full Time Patient Service Representative to our team in Arlington
Monday-Friday 9:00AM-6:00PM, Rotating Saturdays | Position Pay Range: $16.00 - $19.30

Summary/Objective:

The Patient Service Representative (PSR) focuses on the delivery of patient care and facilitates the needs of the physician. Focuses purely on the patient in front of them and ensures the patient knows and feels that they are the most important person in that moment. Creates an environment where our patients know they are a priority and provides spectacular service by doing what is necessary to take care of the patient. Performs administrative tasks such as answering phones, data entry, patient check in/out, and assists in scheduling patient appointments. Enters charges, verifies patients' insurance coverage, receives payments from patients, and issues receipts. Supports company initiatives by adopting new approaches, practices, and processes to deliver unmistakable quality, spectacular service, and operational excellence on a consistent basis.

Essential Functions

1. Answers inbound calls to the Center.

2. Provides a friendly and warm greeting to all patients and/or providers.

3. Checks scheduled patients in/out and ensures proper documentation is received from patient.

4. Collects co-pays, co-insurance, and deductible if necessary.

5. Listens and resolves patient, provider, and any customer complaints. Communicates to PSR Lead and/or Area Manager as needed.

6. Ensures accurate data entry for patient registration.

7. Assists with medical records as needed.

8. Ensures all queues are processed in a timely and efficient manner while adhering to all process & compliance requirements.

9. Manages eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.

10. Stays abreast of known carrier related issues and is able to identify carrier specific concerns, (i.e. out of network, specific plan limitations, etc.)

11. Monitors schedule and ensures all data, attachments, history, etc. have been done before exam is completed.

12. Facilitates no-show appointments (calling patients, cancelling, rescheduling).

13. Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).

14. Monitors waiting room to avoid extended wait time and to assists patients as needed.

15. Requests orders and processes new/same-day requests.

16. Requests all patients complete a satisfaction survey after their exam.

17. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Communication Proficiency.

2. Organizational Skills.

3. Time Management.

4. Problem Solving/Analysis.

5. Customer/Client Focus.

6. Collaboration Skills.

Supervisory Responsibilities

This position has no supervision responsibilities.

Work Environment

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Travel

No travel is expected for this position.

Job Qualifications

Minimum Qualifications/Experience:

•One plus year of experience providing exceptional customer service - healthcare environment preferred

•Detail oriented, self-motivated, a problem solver and a team player

•Ability to navigate multiple computer screens and browsers quickly and accurately

•Ability to excel in a very fast-pace team environment

•Ability to continuously "exceed" company and customer expectation

•Strong communication skills & professional demeanor

Education/Certifications:

•Minimum of High School diploma or equivalent (GED)

Additional Eligibility Qualifications

None required for this position.

Compliance

Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.

Company Benefits

Below is a list of benefits that are offered to employees, once eligibility is met.

•Health Benefits: Medical/Dental/Vision/Life Insurance

•Company Matched 401k Plan

•Employee Stock Ownership Plan

•Paid Time Off + Paid Holidays

•Employee Assistance Program

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.

OSHA Exposure Rating: 1

It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.

Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.

  • Patient Service Representative

    1 month ago

    Arlington, United States APR Consulting Full time

    Patient Service Representative Location: Arlington, Virginia Type: Contract Job #78439 APR Consulting, Inc. has been engaged to identify a Patient Service Representative/Surgical Scheduler Location: Arlington, VA 22205 Position: Patient Service Representative/Surgical Scheduler Unit: Urology Pay Rate: $18 - 20/hr. Duration: 13 weeks Expected Shift: Monday -...

  • Patient Services Representative

    3 weeks ago

    Arlington, United States US Fertility Full time

    Enjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.The work we do building...

  • Patient Service Representative

    4 weeks ago

    Arlington, United States APR Consulting Full time

    Patient Service Representative Location: Arlington, Virginia Type: Contract Job #78439 APR Consulting, Inc. has been engaged to identify a Patient Service Representative/Surgical Scheduler Location: Arlington, VA 22205 Position: Patient Service Representative/Surgical Scheduler Unit: Urology Pay Rate: $20 - 21/hr. Duration: 13 weeks Expected...

  • Patient Services Representative

    4 weeks ago

    Arlington, United States US Fertility Full time

    Enjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.The work we do building...

  • Patient Service Representative

    3 weeks ago

    Arlington, Virginia, United States Envision Radiology Full time

    Job Summary:The Patient Service Representative will provide exceptional customer service to patients and support staff in a fast-paced radiology environment.Responsibilities:Answer inbound calls and greet patients and providers warmlyCheck patients in and out, ensuring proper documentation is receivedCollect co-pays and co-insurance as necessaryResolve...

  • Patient Service Representative

    5 months ago

    Arlington, United States Dental Care Alliance Full time

    Overview: We are looking for a Patient Service Representative in Arlington, Virginia to join our clinical team by providing a high level of patient service and satisfaction while operating in a team-based environment. This person will be a support person to all of the staff members and patients in his/her office. They will answer phones, handle patient...

  • Patient Service Representative

    2 weeks ago

    Arlington, United States APR Consulting Full time

    APR Consulting, Inc. has been engaged to identify a Patient Service Representative/Surgical Scheduler Location: Arlington, VA 22205 Position: Patient Service Representative/Surgical Scheduler Unit: Urology Pay Rate: $20 - 21/hr. Duration: 13 weeks - potential to extend Expected Shift: Monday – Friday; needs to be flexible for 8a-4:30p or 9a-5:30p as...

  • Patient Service Representative

    2 weeks ago

    Arlington, United States APR Consulting Full time

    APR Consulting, Inc. has been engaged to identify a Patient Service Representative/Surgical Scheduler Location: Arlington, VA 22205Position: Patient Service Representative/Surgical Scheduler Unit: Urology Pay Rate: $20 - 21/hr.Duration: 13 weeks - potential to extendExpected Shift: Monday – Friday; needs to be flexible for 8a-4:30p or 9a-5:30p as...

  • Patient Service Representative

    1 month ago

    Arlington, United States APR Consulting Full time

    APR Consulting, Inc. has been engaged to identify a Patient Service Representative/Surgical Scheduler Location: Arlington, VA 22205Position: Patient Service Representative/Surgical Scheduler Unit: Urology Pay Rate: $20 - 21/hr.Duration: 13 weeks - potential to extendExpected Shift: Monday – Friday; needs to be flexible for 8a-4:30p or 9a-5:30p as...

  • Patient Service Representative

    4 weeks ago

    Arlington, Virginia, United States APR Consulting Full time

    Patient Service RepresentativeJob Summary:Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorization's. Takes payments and completes daily batching. Maintains medical records and prepares charts for clinic...

  • Patient Service Representative

    1 month ago

    Arlington, Virginia, United States ZOLL LifeVest Full time

    Job OverviewZOLL LifeVest is seeking a Patient Service Representative to train patients on the use of the LifeVest wearable defibrillator.This is a flexible position that allows for individual scheduling and can be a great opportunity for healthcare professionals to supplement their income.The ideal candidate will have 1 year of patient care experience and...

  • Patient Service Representative

    2 weeks ago

    Arlington, VA, United States APR Consulting Full time

    APR Consulting, Inc. has been engaged to identify a Patient Service Representative/Surgical Scheduler Location: Arlington, VA 22205Position: Patient Service Representative/Surgical Scheduler Unit: Urology Pay Rate: $20 - 21/hr.Duration: 13 weeks - potential to extendExpected Shift: Monday – Friday; needs to be flexible for 8a-4:30p or 9a-5:30p as...

  • Patient Service Representative

    3 days ago

    Arlington, VA, United States Enterprise Solutions Inc Full time

    *#N95* *Job Title: Patient Service Representative* *Job Location: Arlington, VA 22205* *Job Duration: 3+ months (Temp to Perm)* *Pay Range: $22.17 to $23.00/hour on W2.* *Shift: Monday - Friday; needs to be flexible for 8:00 AM - 4:30 PM or 9:00 AM - 5:30 PM as necessary* *Job Description*: Schedules, meets, greets, and registers patients in a...

  • Patient Access Representative

    3 weeks ago

    Arlington Heights, United States Endeavor Health - Edward-Elmhurst Healthcare Full time

    Position: Patient Access Representative II - Location: Arlington Heights, IL - Full-Time (36 hours per week)Hours: M-F: 3 pm 11:30 pm, every other weekend, 2 Winter Holidays, 1 Summer Holiday. Required Travel: N/ A - What you will do:Performs compl Patient Access, Representative, Patient, Healthcare, Customer Service, Financial

  • Patient Service Coordinator

    4 weeks ago

    Arlington, Virginia, United States Dental Care Alliance Full time

    Overview:We are seeking a highly skilled Patient Service Representative to provide exceptional patient service and satisfaction in our Arlington, Virginia office. This individual will be a key support person to our staff and patients, handling phone calls, scheduling appointments, and assisting with treatment plans.Responsibilities:Customer Service: Greet...

  • Patient Services Representative

    1 month ago

    Arlington, Virginia, United States Axelon Full time

    Job Summary:Schedule and register patients in a professional and courteous manner. Answer and route telephone calls and messages. Coordinate insurance verifications and preauthorizations. Process payments and complete daily batching. Maintain accurate medical records and prepare charts for clinic sessions. Provide support to physicians, Practice Manager, and...

  • Patient Care Representative, Rehabilitation

    2 days ago

    Arlington, United States Virginia Hospital Center Full time

    Greets, schedules, meets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and pre-authorizations. Maintains medical records and prepares ch Patient Care, Representative, Rehab, Rehab, Patient, Healthcare

  • Patient Access Representative

    3 months ago

    Arlington, United States Med-Metrix Full time

    Job Type Full-timeDescriptionThe Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. He/She is also responsible for registration of patients who need medical attention, maintaining medical records, receive incoming calls and processing paperwork.RequirementsDuties and...

  • Patient Care Representative

    1 month ago

    Arlington, United States Virginia Hospital Center Full time

    Patient Care Representative - CardiologyJob DescriptionPurpose & Scope:Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizations. Takes payments and completes daily batching. Maintains medical records and...

  • Patient Care Representative

    4 months ago

    Arlington, United States Virginia Hospital Center Full time

    Patient Care Representative Job Description Purpose & Scope: Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizations. Takes payments and completes daily batching. Maintains medical records and prepares charts...