Client Support Rep

2 months ago

Orlando, United States Outcomes Full time

Job Details

Job Location

Orlando Office - ORLANDO, FL

Description

JOB SUMMARY

The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection. The Client Support Representative will answer a high volume of calls from our clients.

Essential Duties & Responsibilities

Customer Interaction

Respond promptly and professionally to inbound calls and other communication channels. Provide accurate and relevant information to clients regarding products, programs, and services. Address client inquiries and concerns with a customer-centric approach.

Issue Resolution

Identify and troubleshoot client issues, escalating them appropriately when necessary. Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards. Offer effective and timely solutions to meet client needs.

Product Knowledge

Maintain a comprehensive understanding of the company's products, programs, and services. Stay informed about updates and changes in offerings to assist clients effectively.

Process Adherence

Adhere to standard processes and procedures in handling client interactions. Ensure compliance with established protocols for issue resolution.

Team Collaboration

Collaborates effectively with internal teams to gather information, resolve customer issues and enhance the overall client experience. Communicate regularly with team members to share insights and updates.

Documentation

Accurately record and document client interactions and resolutions. Keep detailed and organized records for reference and reporting purposes.

Client Retention

Offer alternative solutions when appropriate with the goal of retaining clients' business. Analyze client needs and recommend relevant features to enhance their experience.

Continued Development

Stay current with industry information, changes, and updates to provide informed support.

Adaptability

Demonstrate flexibility and adaptability in a dynamic and evolving client support environment.

Ad-hoc Support

Assist with additional support-related tasks and participate in Ad-Hoc projects as needed.

Qualifications

KNOWLEDGE & REQUIREMENTS

Experience in a technical call center environment preferred. Certified Pharmacy Technician preferred. Ability to handle difficult client interactions and deescalate a situation using excellent listening and communication skills to relate to the client and resolve their issue effectively. Ability to evaluate and analyze problems or tasks from multiple perspectives; adaptively employ problem solving methods to find creative or novel solutions; use logical, systematic, and sequential processes to solve problems. Communicate ideas, thoughts, and facts in writing using proper grammar, spelling, document formatting and sentence structure.

Education & Experience Requirement

Minimum years of work experience: 2 years Experience working with healthcare professionals in a fast-paced clinical setting preferred Minimum level of education or education/experience: High School Diploma A minimum of a High School Diploma or G.E.D.; Preferred: A Bachelor’s degree in a related field from an approved and accredited college or university.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequent sitting in stationary position at a desk Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs Occasional twisting of body Occasional reaching by extending hands and arms in any direction Occasional lifting, pulling, or pushing Uses of basic office equipment within corporate and home office environment. Will be filing (lifting, reaching, bending) and possibly lifting boxes, up to 10 lbs. This position works in an office environment with moderate noise, including some work situations that could present repetitive muscular and vision strain.

#J-18808-Ljbffr

  • Account Manager

    2 months ago

    Orlando, United States Rep-Lite Full time

    Job DescriptionJob DescriptionExciting Opportunity: Account ManagerWhy You'll Love Working with Us:We're driven by innovation and excellence. As an Account Manager, you'll be key to our growth and client satisfaction. Join our dynamic, supportive environment where your contributions are valued, and your career can thrive. Help us revolutionize...

  • Account Manager

    1 week ago

    Orlando, United States Rep-Lite Full time $50,000 - $60,000

    Job DescriptionJob DescriptionExciting Opportunity: Account ManagerWhy You'll Love Working with Us:We're driven by innovation and excellence. As an Account Manager, you'll be key to our growth and client satisfaction. Join our dynamic, supportive environment where your contributions are valued, and your career can thrive. Help us revolutionize...

  • Medical Sales Specialist

    5 days ago

    Orlando, Florida, United States Rep-Lite Full time

    Job OverviewExciting opportunity for a Clinical Sales Representative – ideal for professionals with B2B experience or 1-2 years in medical sales.The Clinical Sales Representative plays a crucial role in enhancing customer satisfaction and increasing system usage. Responsibilities include the introduction of new initiatives, delivering product education,...

  • Medical Sales Specialist

    16 hours ago

    Orlando, Florida, United States Rep-Lite Full time

    Job OverviewExciting opportunity for a Clinical Sales Representative – ideal for professionals with B2B experience or 1-2 years in medical sales.The Clinical Sales Representative plays a crucial role in enhancing customer satisfaction and promoting system usage. This involves initiating new programs, delivering product training, providing ongoing support...

  • Medical Sales Specialist

    5 days ago

    Orlando, Florida, United States Rep-Lite Full time

    Job OverviewExciting Opportunity for a Clinical Sales RepresentativeThe Clinical Sales Representative plays a pivotal role in enhancing customer satisfaction and promoting the use of innovative systems. This position involves initiating new programs, delivering product training, and providing ongoing support to existing clients while also developing a...

  • Clinical Sales Representative

    2 months ago

    Orlando, United States Rep-Lite Full time

    Job DescriptionJob Description***Exciting opportunity! Join us as a Clinical Sales Rep – perfect for B2B pros or 1-2 years in medical sales. Apply now!***Position OverviewThe Clinical Sales Representative is responsible for creating a positive professional customer experience and expanding system utilization. This includes launching new programs, providing...

  • Clinical Sales Representative

    1 month ago

    Orlando, United States Rep-Lite Full time

    Job DescriptionJob Description***Exciting opportunity! Join us as a Clinical Sales Rep – perfect for B2B pros or 1-2 years in medical sales. Apply now!***Position OverviewThe Clinical Sales Representative is responsible for creating a positive professional customer experience and expanding system utilization. This includes launching new programs, providing...

  • Client Support Specialist

    6 days ago

    Orlando, Florida, United States YSJ SUPPORT SERVICES CORP Full time

    Job Opportunity: Client Support Specialist at YSJ Support Services CorpAre you eager to gain meaningful experience in social services while contributing positively to the community?YSJ Support Services Corp is on the lookout for dedicated Client Support Specialists. Our organization is committed to delivering exceptional case management services aimed at...

  • Client Financial Rep

    4 weeks ago

    ORLANDO, United States Charles Schwab Full time

    Position Type: RegularYour opportunityAt Schwab, you’re empowered to make an impact on your career.  Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.  Schwab’s service team is at the heart of our firm’s commitment to helping clients own their financial...

  • Experienced Sales Rep

    3 weeks ago

    Orlando, United States Believes Art & Design Full time

    Job DescriptionJob DescriptionIn the heart of Orlando, FL, Believe Arts and Design is motivating young people by helping them learn new skills and develop a strong work ethic through immersive art experiences. We're looking for an ambitious part-time Experienced Sales Rep to join our amazing team and help promote our unique products. If you're...

  • Sales Representative

    1 month ago

    Orlando, United States MACALISTER MARKETING INC Full time

    Job DescriptionJob DescriptionSales Representative - Management Training For Qualified RepsWe are currently looking to train an Entry Level Sales Representative, qualified representatives may move into our Management Training Program to help in our clients’ expansion goals for this year. We represent Fortune 100 and Fortune 500 clients in the Orlando area....

  • Sales Representative

    1 month ago

    Orlando, United States MACALISTER MARKETING INC Full time

    Job DescriptionJob DescriptionSales Representative - Management Training For Qualified RepsWe are currently looking to train an Entry Level Sales Representative, qualified representatives may move into our Management Training Program to help in our clients’ expansion goals for this year. We represent Fortune 100 and Fortune 500 clients in the Orlando area....

  • Factory Sales Rep

    2 months ago

    Orlando, United States Satco Products Full time

    Job DescriptionJob DescriptionWe are seeking a Factory Sales Rep to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the deadlineResolve customer...

  • Factory Sales Rep

    4 months ago

    Orlando, United States Satco Products Full time

    Job DescriptionJob DescriptionWe are seeking a Factory Sales Rep to join our team! You will resolve customer questions and offer solutions to drive company revenue.Responsibilities:Present and sell company products and services to new and existing customersProspect and contact potential customersReach agreed upon sales targets by the deadlineResolve customer...

  • Client Support Representative

    2 weeks ago

    Orlando, United States Bayside Promotions Full time $40,000 - $48,500

    Job DescriptionJob DescriptionWe are a prominent sales and business development firm in the Orlando area that represents top clients in the Pest Control industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our...

  • Client Support Representative

    4 weeks ago

    Orlando, United States Bayside Promotions Full time

    Job DescriptionJob DescriptionWe are a prominent sales and business development firm in the Orlando area that represents top clients in the Pest Control industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our...

  • Client Support Representative

    3 days ago

    Orlando, United States Bayside Promotions Full time $40,000 - $48,500

    Job DescriptionJob DescriptionWe are a prominent sales and business development firm in the Orlando area that represents top clients in the Pest Control industry. Our ultimate goal is to ensure our clients are achieving maximum brand visibility and increasing customer engagement. This year, we’ve seen exceptional growth and success, which highlights our...

  • Client Support Associate

    2 months ago

    Orlando, United States M. Coast Enterprise Full time

    M. Coast delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Associate role to help us achieve our lofty goals. The Client Support...

  • Client Support Associate

    1 month ago

    Orlando, United States M. Coast Full time

    Job DescriptionJob DescriptionM. Coast delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Associate role to help us achieve our lofty...

  • Client Support Specialist

    2 days ago

    Orlando, Florida, United States The Reserves Network Inc Full time

    Job OverviewAs a Client Support Specialist, you will embark on a journey that opens up numerous opportunities for yourself, our client organization, and the community they serve. Your expertise in client relations will foster a productive atmosphere where client satisfaction is paramount.Key Responsibilities of the Client Support Specialist:Compensation set...