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IT Specialist

2 months ago

Sherman, United States Goodwill Industries of Northeast Texas Full time
Job Title: Information Technology Specialist

Location: Sherman, TX

Company: Goodwill Industries of Northeast Texas

Summary: Goodwill Industries of Northeast Texas is seeking a dedicated IT Specialist to join our team. This role is crucial in maintaining and supporting our IT infrastructure, with a focus on Point of Sale (POS) systems, workstations, printers, associated software, and Active Directory (AD) management. The IT Specialist will diagnose and resolve technical issues, document incidents in a ticketing system, and participate in an on-call rotation for after-hours support. The ideal candidate will have a blend of education and hands-on experience in IT support, particularly in POS environments and end-user devices.

Key Responsibilities:
  • Diagnose and resolve issues related to workstations, printers, and peripheral devices, in accordance with the Operational Level Agreement (OLA).
  • Address software-related issues, including installations, updates, and configurations for business applications.
  • Communicate consistently with staff and retail facilities to maintain and improve day-to-day workflow, researching and implementing IT-related suggestions where appropriate.
  • Ensure the security of our technological infrastructure through audits, reviews, and staff training.
  • Administer and maintain Active Directory, including user account management, group policy administration, and security permissions.
  • Maintain and support POS endpoints, ensuring uptime and performance, including hardware, software, and network troubleshooting.
  • Participate in an on-call rotation for after-hours support to address critical IT issues.
  • Accurately document all incidents and resolutions in the ticketing system, ensuring clear communication and knowledge sharing within the team.
  • Must be able to stand, walk, sit, use hands to handle objects, tools, or controls, climb stairs, balance, stoop, kneel, crouch, or crawl, and occasionally lift and/or move up to 40 pounds.
  • Other duties as assigned.
Qualifications:
  • Associate degree in Information Technology, Computer Science, or a related field (bachelor's degree preferred). An equivalent combination of education and experience will be considered.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
  • 2+ years of experience in IT support, specifically with POS systems and workstation troubleshooting.
  • Ability to work independently with strong organizational and time management skills.
  • Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Extensive knowledge of IT applications and infrastructure.
  • Experience working with people with disabilities (preferred).
  • Must possess a current Driver's License.
Benefits:
  • Health, dental, vision insurance, and company paid life insurance.
  • 401K (eligible after one year of employment)
  • Paid time off and holidays.
  • Employee discounts on store merchandise.
  • Opportunities for professional development and career advancement.